Fixed Term Store Ambassador

Hudson's Bay Company; Kelowna; On-site; CAD 60,000 - 80,000; Part time

Job summary

Hudson's Bay Company is seeking a part-time customer service associate in Kelowna. The role involves enhancing customer service, supporting sales operations, and ensuring a safe environment. Ideal candidates will have a background in customer service and a proactive attitude.

Qualifications

• Background in customer service required.
• Proactive and outgoing personality needed.

Responsibilities

• Acknowledge and greet customers, directing them to specific departments.
• Support store's Sales Operations and Asset Protection teams.
• Report suspected incidents of shoplifting.

Skills

Sales Experience

Customer Service

Retail Sales

Job description

Bring your authentic self to work every day and help our customers express themselves, style their homes, and live their lives in a way that reflects who they truly are.

As a brand, we celebrate the differences that make each and every one of us unique because we believe that people shouldn't fit archetypes.

So why should your career be anything less than extraordinary?

What to Expect :

Reporting to the Store Manager or assigned delegate, this position is primarily focused on providing enhanced customer service through presence and engagement. As a support function, this role proactively identifies and reports potential risks to store leadership and/or Asset Protection teams and creates a safer environment through customer service and de-escalation techniques. This role also supports day-to-day store operations and sales activities, with a dotted line to the Asset Protection department for communication purposes.

What you will do :

1. Acknowledge and greet customers, directing them to specific departments within the store and providing excellent customer service.
2. Support your store's Sales Operations and Asset Protection teams through customer service observations and interactions.
3. Report suspected incidents of shoplifting to the Asset Protection and/or store leadership teams for action.
4. Support the company's Health and Safety Critical Incident Response and de-escalation programs.

What you will bring to the team :

A background in customer service.

A proactive and outgoing personality, comfortable engaging with all customers and providing exceptional service.

Pay :

$17.40 starting wage; may vary based on local Collective Bargaining Agreement where applicable.

Thank you for your interest in Hudson's Bay. We look forward to reviewing your application.

We are on an evolving journey to create a culture of inclusion, celebrate diverse perspectives, create opportunities, and eliminate barriers so each associate can feel a sense of belonging while reimagining the future of retail.

Part of this responsibility involves reconciling our past and advancing racial equity and inclusion at work and in Canada. We welcome applications from talent regardless of age, ancestry, citizenship, color, disability, ethnicity, family status, gender, gender identity, marital status, place of origin, race, sexual orientation, spiritual beliefs, or any other characteristic protected by human rights legislation.

As an equal opportunity employer, Hudson's Bay is committed to providing a barrier-free, inclusive, and accessible workplace to support your career development. If you need accommodations during the recruitment process, please contact us at [contact information].

Key Skills

Sales Experience, Marketing, Customer Service, Google Docs, Serving Experience, Retail Sales, Android, Product Demos, Event Planning, Events Management, Event Marketing, Dancing

Employment Details :

Type: Part-Time

Experience: [Specify years of experience]

Vacancy: 1

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