Fixed Term Program Manager - 8 Months (Remote)

Sentrex Health Solutions Inc.; Canada; Remote; CAD 90,000 - 120,000; Full time

Benefits offered by this job

Competitive salary

Wellness program

Paid sick days

Benefits package

Employee Assistance Program

RRSP matching

Job summary

Sentrex Health Solutions is seeking a Program Manager for its Patient Programs team, remote across Canada. You will manage program design, client communications, and performance analytics, including reimbursement and patient coordination.

This role reports to the Director of Patient Programs and requires strong project management and leadership skills. Qualifications include a university degree, 1–3 years in program management, 2+ years in people management, and knowledge of reimbursement and

Qualifications

• University degree in applicable field.
• Broad knowledge in business administration, accounting, sales, marketing, or similar vocations.
• 1-3 years of experience in a Program Management role.
• Minimum of 2 years in a People Management role.
• Experience in reimbursement, patient assistance programs, database elements, functionality, and operational policies and processes.
• Understanding of technology trends and strategic impact on key clients.
• Knowledge of full-service call center programs.
• Ability to interpret financial data and manage a budget.
• Strong customer/client management background.
• Exceptional project management skills with ability to plan and execute projects from vision to implementation.
• Strong analytical, conceptual, and problem-solving skills with track record of new concept development.
• Critical thinking, problem solving, and innovative mindset.
• Strong interpersonal and leadership skills; ability to develop and grow talent.

Responsibilities

• Design and implement programs according to sponsor strategy.
• Meet client needs and ensure program performance.
• Oversee reimbursement, patient coordination, and medication management.
• Build content for training by becoming the reimbursement expert in each therapeutic area.
• Manage stakeholder escalations and client satisfaction.
• Provide portfolio insights and intelligence to sponsors.
• Evaluate program strengths, weaknesses, and improvement areas.
• Collaborate with analytics to design, produce, and deliver program reporting.
• Lead client meetings and day-to-day communications.
• Coordinate with internal departments to ensure optimal execution.
• Support quality assurance and CAPA activities.
• Oversee case managers to ensure quality service and proper documentation.
• Monitor staff performance and training needs.
• Contribute to scheduling and staffing decisions.
• Participate in program design and development activities (docs, SOPs, flows).
• Manage project technical setup (telephony, data tools, reports).
• Handle day-to-day project activities and client inquiries.
• Address ad hoc requests and escalations with stakeholders.
• Contribute to consulting and research projects as needed.
• Communicate program status regularly to account manager/director.
• Additional duties as determined by your Manager.

Skills

Project management

Client management

Analytical skills

People leadership

Oncology knowledge

Education

University degree

Job description

Posting Details

• Posted on November 11, 2026

Locations

Showing 1 location Virtual Canada | Canada

• Remote
• Patient Support Programs
• Full-Time
• Requisition #: FIXED003297

Description

Position Type: Full Time

Department: Patient Programs

Work Location: Canada

Work Arrangement: Remote

Work Hours: Standard Business Hours Monday to Friday 9:00 am - 5:00 pm (EST)

Travel Required: Occasionally, to the Head Office and/or Leadership Summit

A proudly Canadian company, Sentrex Health Solutions is a fully integrated specialty distributor and patient support provider for pharmaceutical manufacturers, physicians, and their patients. We provide innovative solutions focused on ensuring patients have access and the support they need to maximize their treatment outcomes. We do this through strategic distribution models and patient support programs that are backed by powerful, integrated technology, a dedicated in-house creative agency, and experienced, cross-functional teams. Our core capabilities include Specialty Pharmacy Services, Customized Solutions for Warehouse, Wholesale & Distribution, Patient Support Programs, Strategic Creative Services as well as HCP & Clinic Services.

Come and join our team! But first, let us tell you why we love working here:

• We are 100% Canadian with locations across the country
• State-of-the-art facilities to provide high-quality products and services
• The opportunity to be a part of a winning, high-performing team
• Collaborative, engaging workplace culture – we are passionate about our people!
• Flexible working environment that promotes a healthy work-life balance
• Diverse and inclusive culture where your talent and commitment to excellence is welcomed and valued
• High-growth environment that provides opportunities for learning and growth supported by our Employee Development Program and industry-leading, in-house corporate training offered throughout the year

The Opportunity:

Reporting to the Director of Patient Programs, the Program Manager is responsible for undertaking the management, planning, and implementation of specific programs/portfolios. The Program Manager role has a strong combination of project management, performance analytics, client management, case management, and people skills. Individuals who would succeed in this role are positive, driven, and committed to building outstanding and innovative support programs.

A Day in the Life (What you will do here):

• Ensuring the program is designed and implemented as per the sponsor’s strategic direction.
• Ensuring all program Client’s needs are being met
• Responsible for the overall performance of the program and its respective services: reimbursement, patient coordination, medication management, etc.
• Continue to build upon existing experiences, become the reimbursement expert in each therapeutic area being managed,in order tobuild content for training and ensuring the team has all required context within their therapeutic landscape.
• Ensuring that any stakeholder escalations are managed appropriately and to the Client’s satisfaction
• Providing the program sponsor with portfolio insights and intelligence (market, competitive, and payer)
• Ongoing evaluation of program strengths, weaknesses, and potential areas for improvement. Make recommendations for changes in operations andassistin the execution of these changes through arobust changemanagement process
• In collaboration with the analytics team,facilitatethe design, production, and delivery of all program-related reporting
• Participate/lead in respective client meetings andday to dayclient communications.
• Collaborate with internal departments, including Client Solutions Managers, and all others who deliver program-related services to ensureoptimalexecution and performance in all aspects of client communications and client relations.
• Assistwith quality assurance and quality improvement initiatives, overseeing the completion of all required CAPA activities.
• Overseescase managers to ensure their ability to handle calls and provideappropriate customerservice, document requirements in the system, and manage follow-up calls.
• Monitors the performance of staff members to assess training needs and requirements.
• Provides input for scheduling to provide adequate staffing; makes recommendations to management for required changes.
• Manage andparticipatein program design and development activities (i.e., development of primary and secondary documentation, program manuals, SOPs, flows, and charts)
• Manage andparticipatein theproject technicalset up (i.e., telephony, data collection tools and processes, reports, and project reporting requirements)
• Manage day-to-day project activities (i.e., responding to client/internal inquiries and troubleshooting)
• Address ad hoc client requests and case escalations, coordinate internal resources, and communicate to external stakeholders
• Participate in consulting and/or research projects as necessary to support the project and other departmental projects and initiatives
• Communicate effectively and on an ongoing, scheduled basis program status to account manager/project director
• Additionalduties asdeterminedby yourManager

What you need to ensure you are set up for success:

• University degree in applicable field
• Broad knowledge and training in the fields of business administration, accountancy, sales, marketing, or similar vocations
• Experience in Oncology therapeutic area considered an asset
• 1-3 years of experience in a Program Management role
• Minimum of 2 years in a People Management role
• Demonstratedexpertisein reimbursement, patientassistanceprograms, database elements, functionality, and operational policies and processes
• Understanding of the direction of technology, trends, and strategic business impact on key clients
• Knowledge of full-service call center programs
• Ability to interpret financial data and manage a budget
• Strong customer/client management background
• Exceptional project management skills with experience in organizing, planning, and executing projects from vision through to implementation
• Strong analytical, conceptual, and problem-solving skills with a demonstratedtrack recordof new concept development for various projects
• Critical thinking skills, strong ability toproblem solveand innovate with creative solutions for internal or external stakeholders
• Strong interpersonal and leadership skills; ability to develop and grow talent

What makes you a great fit for this team:

• Your commitment to providing a high level of service to your internal and external clients.
• You are highly adaptable with a track record of success during times of growth and organizational change.
• You have a proven track record of developing trust and influence at multiple levels.
• You demonstrate an impactful and candid communication style.
• You have exceptional organizational skills with the ability to build effective working relationships with colleagues, management, and stakeholders.

Why join Sentrex?

We value our employees! Our permanent full-time employees are provided with a:

• Competitive Salary and generous vacation entitlement
• Wellness Program (5 paid days off for your well-being!)
• Paid Sick Days
• Competitive Benefits Package including Dental & Extended Health Benefits, AD&D, LTD & Employee/Dependent Life Insurance
• Employee & Family Assistance Program
• RRSP Matching Program

Sentrex Health Solutions is proud to be an equal opportunity employer demonstrated by our commitment to diversity, inclusion, belonging, equity, and accessibility. We provide a safe space for all team members to express their individuality within our corporate culture.

Accommodations can be made available upon request for those candidates taking part in the selection process.

Sentrex hiring managers may use artificial intelligence tools to assist them in the recruitment process.