Fixed Operations Regional Manager

401 Auto; Cambridge; On-site; CAD 100,000 - 125,000; Full time

Job summary

A leading company in the automotive industry is seeking a Regional Fixed Operations Manager to oversee and optimize service departments across various locations. The ideal candidate will have at least 5 years of experience in the automotive service industry, excellent communication skills, and a strong understanding of customer service practices. This role offers opportunities for travel and career growth in a high-energy environment.

Benefits

Health & wellness benefits

Employee referral bonuses

Employee discounts on parts and services

On-site parking

Qualifications

• Minimum 5 years of Service Manager experience in the automotive industry.
• Valid G Driver's license and a clean driving record.
• Strong understanding of automotive parts.

Responsibilities

• Manage profit and loss by examining department financial statements.
• Develop and maintain a culture valuing excellent customer service.
• Oversee multiple Service and Parts departments to ensure proper staffing.

Skills

Communication

Interpersonal

Time Management

Adaptability

Technical Savvy

Education

12th Grade Diploma or equivalent

Tools

PBS software

Job description

Be part of something bigger with the 401 Group of Companies!

At the 401 Group of Companies, we are dedicated to setting new standards of excellence in the automotive industry. With our consistent growth and innovation, we are looking for a Regional Fixed Operations Manager to help drive our continued success.

As a Regional Fixed Operations Manager, you will play a pivotal role in overseeing and optimizing our regional locations. From managing service departments and leading a team of dedicated employees to delivering top-notch service and building relationships, you'll enjoy the perks of traveling to our various locations.

Location: N3H 4R7

Compensation: Up to $125,000 per year

Your Key Responsibilities:

1. Manage profit and loss by examining department financial statements, including expenses and revenue, to ensure profitability.
2. Develop and maintain a culture that values excellent customer service through effective training, supervision, coaching, and talent management.
3. Review and implement Service Centre policies and procedures to enhance customer experience through high-quality service and rapport building.
4. Develop and implement long-term strategies and action plans to attract and retain customers.
5. Understand and maintain warranty platforms.
6. Order parts following company and OEM guidelines.
7. Maintain knowledge of parts pricing procedures.
8. Establish and maintain good relationships with wholesale customers.
9. Resolve customer and employee complaints professionally and effectively.
10. Ensure compliance with Health and Safety and other workplace regulations and policies.
11. Oversee multiple Service and Parts departments, ensuring proper staffing and coverage during all business hours.
12. Maintain an active parts and accessories inventory with appropriate stock levels, minimizing obsolescence and improving turnover.
13. Develop and grow external parts and accessories sales, including wholesale accounts.
14. Ensure compliance with 401 and OEM policies, maintain accurate warranty documentation, and keep merchandising areas clean and presentable.
15. Ensure the highest level of customer satisfaction.
16. Report any non-compliance issues immediately to management.
17. Manage cash and credit/debit receipts per company policy.
18. Manage the PBS system, ensuring accurate parts ordering, receipt, tracking, and invoicing.
19. Perform physical inventory counts as required, possibly during off-hours.
20. Perform other duties as assigned.

What You Bring to the Table:

• 12th Grade Diploma or equivalent.
• Minimum 5 years of Service Manager experience in the automotive industry.
• Valid G Driver's license and a clean driving record.
• Strong understanding of automotive parts.
• Excellent communication, interpersonal, and time management skills.
• Ability to adapt to changing environments and meet deadlines.
• Technically savvy.
• Experience with PBS software is an asset.
• Ability to multi-task and work under pressure.
• Willingness to work a flexible schedule and travel regularly.

Why Work for Us?

• Privately owned and 100% Canadian.
• Over 20 state-of-the-art facilities, including a call center and a centralized service hub.
• High-energy, fast-paced, and fun work environment with various initiatives and rewards.
• Opportunities for career growth and advancement.
• Health & wellness benefits.
• Employee referral bonuses.
• Employee discounts on parts, service, and at the Blackshop Restaurant and Wine Bar.
• On-site parking.

The 401 Group of Companies is proud to be recognized as one of Canada's fastest-growing Elite Business Management Groups, offering a full line of automotive, recreational vehicle, powersport, and marine products and services. Our headquarters is located in Cambridge, Ontario. Our brands include Kia, Mitsubishi, Volkswagen, Hyundai, Yamaha, 401 Auto Financing, CampMart, and Grand River Boats.

If you share our growth mindset, we'd love to see your resume and have a conversation. The opportunities at 401 Group of Companies are endless!

Accommodations are available during all stages of the recruitment process in accordance with the Human Rights Code. We are committed to accessibility and will provide accommodations for individuals with disabilities upon request. Please contact HR for assistance.

We thank all candidates for their interest. Only those selected for an interview will be contacted. Due to high application volume, we cannot confirm receipt of individual applications.