Fixed Operations Manager

Capital Automotive Group; Regina; On-site; CAD 70,000 - 90,000; Full time

Job summary

A leading automotive dealership is seeking a Fixed Operations Manager to oversee the service and parts departments. This role involves maximizing production, controlling costs, fostering customer relationships, and ensuring exceptional service quality. Ideal candidates will possess strong leadership skills and a minimum of 5 years of relevant experience. Competitive compensation and benefits, including healthcare and flexible work schedules, are offered.

Benefits

Competitive compensation tied to performance

Health and dental benefits

Flexible work schedules

Maternity leave top-up program

Employee discounts on parts and services

Qualifications

• 5+ years of leadership experience in automotive service and/or parts operations.
• Excellent communication, interpersonal, and organizational skills.
• Ability to prioritize and maintain professionalism during high-volume periods.

Responsibilities

• Oversee the efficient operations of the Service Department.
• Set department sales objectives and submit annual forecast and monthly profitability reports.
• Handle elevated customer issues or complaints until resolution.

Skills

Leadership

Communication

Problem-solving

Customer Service

Tools

Tekion

Job description

Are you a strong leader? Do you enjoy maximizing production and controlling costs? Do you have a passion for the automotive industry? We are looking for a Fixed Operations Manager!

The Fixed Operations Manager is responsible for the efficient, customer-focused operation of the dealership's service and parts department. They are responsible to maximize productivity, and control costs, while building a loyal clientele, maintaining good employee relationships, setting and obtaining sales objectives and maintaining service records. The Fixed Operations Manager is responsible for ensuring a customer experience that meets or exceeds the manufacturer’s customer satisfaction index and for monitoring and improving customer satisfaction.

WHY WORK AT CAPITAL:

• Competitive compensation tied to performance
• Prescription, Dental, Eye Care, Paramedical, Life insurance
• Long term disability coverage
• Flexible work schedules to accommodate family commitments
• Maternity leave top-up program
• Employee Assistance Program
• Optional group RRSP
• Training and career development opportunities
• Employee discounts on parts, services and vehicles for you and your family

ESSENTIAL DUTIES:

• Oversee the efficient operations of the Service Department including the safety, security and efficiency of its operation and staff are adhered to including all cleanliness and repairs are completed
• Oversee and manage the dispatching of all shop work with expressed interest on overall shop productivity, customer satisfaction and technician training without bias or prejudice
• Set department sales objectives and submit annual forecast and monthly profitability reports
• Provide leadership and management to all Service staff including all staffing, training and performance
• Interview, hire, and mentor service advisors and technicians
• Establish compensation and/or commission programs that support both the profit goals of the center, and provide enhanced employee motivation and reduced turnover
• Oversee the service operations are managed in accordance with customer service standards
• Handle elevated customer issues or complaints until resolution
• As a member of the Dealership team, consistently assist in developing and influencing all positive change necessary to grow the dealership
• Oversee the marketing and promotions of the Service & Parts Department

QUALIFICATIONS:

• 5+ years of leadership experience in automotive service and/or parts operations. Similar experience in other industries such as agriculture, heavy duty, truck and trailer may be considered.
• Staff management and leadership skills
• Excellent communication, interpersonal, and organizational skills
• Exceptional customer service mindset with the ability to foster long-term client relationships.
• Advanced decision-making and problem-solving abilities
• Ability to prioritize and maintain professionalism during high-volume periods
• Self-driven to work independently with the ability to work effectively and collaboratively in a team environment
• Working knowledge of Tekion or other Automotive software is an asset
• Valid driver license with an acceptable driving record