Fixed Operations Manager

Steele Auto Group Careers; Dieppe; On-site; CAD 70,000 - 90,000; Full time

Job summary

Steele Auto Group seeks a Fixed Operations Manager for its Mercedes Benz Moncton location. The ideal candidate will lead service and parts operations, focusing on enhancing customer satisfaction and driving departmental profitability. This role offers growth potential within a supportive team environment, contributing to a world-class aftersales experience.

Benefits

Employee discounts on vehicles, service, and parts

Flexible health & dental plans

Retirement savings with employer-matching

Career growth opportunities

Supportive team environment

Qualifications

• 3-5 years of automotive experience, preferably in Fixed Operations.
• Strong leadership and team-building skills.
• Excellent problem-solving and financial analysis abilities.

Responsibilities

• Oversee daily operations of service, parts, and shop departments.
• Ensure customer satisfaction and drive revenue growth.
• Mentor and develop staff to optimize performance.

Skills

Leadership Experience

Problem-Solving

Customer-Centric Mindset

Financial Skills

Analytical Skills

Operations Management

Process Improvement

Team Building Skills

Job description

At Steele Auto Group, we believe work should mean more. Here, you're not just doing a job; you're part of something bigger. We're proud to deliver the Best Customer Buying Experience. At the core of it all is our people, where everything we do is driven by you—your passion, your purpose, your potential.

Lead with Excellence. Drive Service Performance.

At Mercedes Benz Moncton, our commitment to our customers doesn't end at the point of sale; it extends to every service visit, repair, and genuine part we provide. We are looking for a driven and detail-oriented Fixed Operations Manager to lead our service and parts departments, ensuring every guest receives the premium care and expertise they expect from the Mercedes Benz brand. With a team of factory-trained technicians, state-of-the-art equipment, and a strong focus on customer satisfaction, this role is your opportunity to take the wheel in shaping a world-class aftersales experience!

What’s the role all about

As Fixed Operations Manager, you'll oversee the daily operations of our service, parts, and shop departments, ensuring smooth workflows, top-tier customer service, and a well-oiled team. You'll drive revenue growth, control expenses, and uphold safety and quality standards while collaborating with other departments to enhance our service offerings.

If you're a motivated, customer-focused leader with automotive service management experience, this is your chance to step into a rewarding role with great growth potential and performance-based incentives.

Compensation

Wage is commensurate with your knowledge, skills, and experience.

What You’ll Be Doing:

1. Lead & Mentor: Develop and inspire your team to succeed in the automotive industry.
2. Customer Satisfaction & Profitability: Ensure every customer leaves happy while keeping the department financially strong.
3. Oversee Repairs & Workflows: Maintain dealership standards and assist with diagnostics when needed.
4. Optimize Efficiency: Keep shop tools, equipment, and operations running smoothly.
5. Develop Talent: Train, coach, and upskill staff to elevate their performance.
6. Drive Productivity: Monitor staff efficiency and keep the momentum going.
7. Be the Go-To Expert: Support customers and staff with your knowledge and leadership.
8. Problem-Solving & Adaptability: Tackle challenges head-on with innovative solutions and a flexible approach.
9. Financial & Performance Analytics: Analyze data to identify trends and opportunities for improvement.
10. Highly Engaged with Staff: Foster a positive, collaborative work environment by being actively involved with your team.

What You Bring to the Table:

• 3-5 years of automotive experience (preferably in Fixed Operations).
• Strong leadership and team-building skills to inspire and drive success.
• Customer-centric mindset with a passion for delivering an exceptional experience.
• Excellent problem-solving abilities to navigate challenges efficiently.
• Adaptability to manage a fast-paced and ever-evolving industry.
• Financial & analytical skills to assess performance data and drive improvements.
• Organized, self-motivated, and results-driven approach.
• Previous managerial experience — that's a plus!

Why You’ll Love Being Part of Steele Auto Group:

At Steele Auto Group, you're not just joining a company; you're joining a community. We offer:

• A supportive team — we've got your back from day one.
• Flexible health & dental plans — six cost-shared options.
• Employee discounts on vehicles, service, and parts.
• Retirement savings with employer-matching (up to 5% after 5 years).
• Fast-paced, fun vibes — no two days are the same, and we like it that way.
• Career growth — we promote from within and invest in your future.
• Forward-thinking culture — innovation and initiative are rewarded.

Steele Auto Group is more than just a workplace; it's a place where your talents are recognized, your growth is championed, and your potential is limitless. We believe in building careers, not just filling roles, which is why we prioritize internal promotion and invest in developing our people. Every team member plays a role in our success, and we're proud to foster a workplace that's fair, inclusive, and full of opportunity for everyone.

Apply today and make your next move extraordinary!

Based in Moncton, NB

Learn more about us at [website or contact info]

We can't wait to meet YOU!

Required Experience:

Manager

Key Skills

Six Sigma, Lean, Management Experience, Process Improvement, Microsoft Outlook, Analysis Skills, Warehouse Management System, Operations Management, Kaizen, Leadership Experience, Supervising Experience, Retail Management

Employment Type:

Full-Time

Experience:

3-5 years

Vacancy:

1