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Fixed Operations Manager

Dent Wizard

Dartmouth

On-site

CAD 60,000 - 80,000

Full time

2 days ago
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Job summary

A leading automotive service provider in Dartmouth is seeking a Fixed Operations Manager to create a positive work environment, manage operations, and maintain high customer satisfaction. Ideal candidates will have 3 years of operations experience, preferably in the auto and reconditioning industry. The role involves coaching staff and driving performance while addressing customer needs.

Qualifications

  • Proven ability to manage, coach, and lead others.
  • 3 years proven operations experience in a similar type of environment.
  • Auto and reconditioning industry experience preferred.

Responsibilities

  • Create a positive and productive working environment.
  • Ensure fulfillment of services meets customer expectations.
  • Drive operational efficiencies and effective cost reductions.

Skills

Leadership
Coaching
Customer Focus
Results Orientation
Agility
Job description

As a Fixed Operations Manager your essential job functions include:

Leadership (30%)
  • Create a positive and productive working environment consistent with Dent Wizard's core values
  • Lead, coach and develop team to drive productivity and retention
  • Drive a culture of coaching through on the job engagement and formalized training to support technician engagement and retention
  • Ensure delivery of five-star service by developing schedules, assigning and monitoring work, implementing productivity and quality standards, resolving operations problems, and implementing SOPs
  • Provide timely feedback to manager regarding competitive pressures, customer feedback and the engagement of staff
  • Participate in field town hall communications
Customer Engagement (30%)
  • Ensure fulfillment of services meets customer expectations
  • Develop strong customer relationships, deliver five-star customer service and participate in Quarterly Business Reviews (QBR)
  • Maintain knowledge of customer pricing and service expectations
  • Expediently address customer, operational, and performance concerns
  • Identify and implement value-added customer solutions
Driving Performance (20%)
  • Drive talent selection and hiring for area roles needed
  • Deliver operating performance in terms of LSR, Employee Engagement and Retention
  • Drive operational efficiencies, understand and implement standard operating procedures, and effective cost reductions without damage to five-star service expectations
  • Address day-to-day operational issues, ensure maintenance of customer sites and perform QC
  • Coordinate supplies and parts ordering management
Administration (20%)
  • Coordinate supplies and parts ordering management
  • Troubleshoot most critical operational issues
  • Maintain clean, organized work areas that meet DW's compliance (EHS) standards
  • Support and adhere to DW's policies and procedures on ethics standards and commitments
  • Ensure effective invoicing processes are implemented and maintained
Other Duties as Assigned
  • Competencies Required
Competencies Required
  • Lead and coach technicians
  • Results Orientation
  • Systems Thinking / Process Improvement
  • Agility
  • Initiative
  • Influence
  • Customer Focus
  • Apply Knowledge
Position Requirements
  • Proven ability to manage, coach, and lead others.
  • 3 years proven operations experience in a similar type of environment.
  • Auto and reconditioning industry experience preferred.
Physical Job Requirements
  • Continuous viewing from and inputting data to a computer screen.
  • Travel as necessary (up to 20%).
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