Fitness Specialist

City-of-Markha; Markham; On-site; CAD 22,000 - 33,000; Part time

Job summary

The City of Markham is hiring a part-time Fitness Specialist to support members at our Fitness Centres such as Aaniin, Centennial, Cornell and Thornhill. You will guide and assist members to achieve personal fitness goals and help with on-site supervision and staff support.

Shifts are 24 hours per week, including days, evenings and weekends, with a temporary contract of up to 12 months. Excellent customer service and fitness knowledge are essential, along with relevant certifications.

Qualifications

• Post-secondary diploma/degree in Kinesiology or related or College Fitness and Lifestyle Management Program or related program.
• Possess a valid Personal Training or group fitness Certification (CanFit Pro, ACSM, CPTN, YMCA, NSCA or equivalent).
• CSEP Certification an asset.
• Minimum age of 16 years old at the start of employment.
• 1+ year experience in Fitness/Customer Service related position.
• Current Standard First Aid with CPR ‘C’ certification or Intermediate First Aid with CPR C and AED;
• Working knowledge of Microsoft Suite, Outlook and registration software (Xplor Recreation) an asset.
• Good verbal/written communication skills, customer service skills and sensitivity to interact with a diversity of participants and staff in a courteous and efficient manner.

Responsibilities

• Unlocks and locks-up Fitness Centre as required.
• Organizes the physical set-up and general clean-up of the Fitness Centre.
• Providing friendly and courteous tours to potential members.
• Completes membership sales, renewals and cancellations.
• Promoting fitness appraisals and other programming services.
• Obtaining and screening medical/health history of members.
• Providing instruction to members-exercise and equipment use.
• Recommending fitness programs and/or special events.
• Compiling and summarizing member/program participant statistics.
• Conducting new member on-boarding programs.
• Conducts CSEP approved Fitness Assessments when required.
• Provide coaching and mentoring to new part-time staff as required.
• Support group fitness operation and willingness to teach and/or moderate Group Fitness Classes when required.
• Candidates should be enthusiastic, upbeat, positive and customer-service oriented.
• Other duties as assigned

Skills

Customer service

Verbal/written communication

First Aid CPR C

Microsoft Suite / Outlook

Xplor Recreation (registration system)

Education

Post-secondary diploma/degree in Kinesiology or related

College Fitness and Lifestyle Management Program or related program

Tools

Xplor Recreation

Job description

Department and Commission:

Recreation, Community Services

Vacancy Type:

Temporary Part-Time

Posting Date:

November 4, 2026

Application Deadline:

November 30, 2026

About the City of Markham

The City of Markham is consistently ranked among Canada’s top municipal employers. In 2026, the City received its sixth consecutive Canada’s Best Employers recognition from Forbes and Statista Inc., placing third among municipalities and 15th overall in Government Services. An award-winning municipality, Markham is recognized for its leadership in sustainability, innovative urban planning, and strong fiscal management. Serving a diverse and growing community of more than 370,000 residents, Markham combines rich heritage with a vibrant local economy and offers employees the opportunity to contribute to meaningful, impactful work that helps strengthen the community we serve.

Join us and make a lasting difference!

Locations:

• Aaniin Fitness Centre
• Centennial Fitness Centre
• Cornell Fitness Centre
• Thornhill Fitness Centre

Work Hours:

24 hours per week. Shifts will include days, evenings and weekend shifts. Part-time contract up to 12 months.

Job Summary

Reporting to the Fitness Coordinator & Fitness Supervisor the Fitness Specialist is responsible for providing members and guests comprehensive guidance and support to ensure achievement of personal fitness goals. The position is also responsible for on-site supervision of patrons of the Fitness Centre and supporting other part time staff as required.

Job Duties

• Unlocks and locks-up Fitness Centre as required
• Organizes the physical set-up and general clean-up of the Fitness Centre
• Providing friendly and courteous tours to potential members
• Completes membership sales, renewals and cancellations
• Promoting fitness appraisals and other programming services
• Obtaining and screening medical/health history of members
• Providing instruction to members-exercise and equipment use
• Recommending fitness programs and/or special events
• Compiling and summarizing member/program participant statistics
• Conducting new member on-boarding programs
• Conducts CSEP approved Fitness Assessments when required
• Provide coaching and mentoring to new part-time staff as required
• Support group fitness operation and willingness to teach and/or moderate Group Fitness Classes when required
• Candidates should be enthusiastic, upbeat, positive and customer-service oriented
• Other duties as assigned

Requirements

• Post-secondary diploma/degree in Kinesiology or related or College Fitness and Lifestyle Management Program or related program
• Possess a valid Personal Training or group fitness Certification (CanFit Pro, ACSM, CPTN, YMCA, NSCA or equivalent).
• CSEP Certification an asset
• Minimum age of 16 years old at the start of employment
• 1+ year experience in Fitness/Customer Service related position
• Current Standard First Aid with CPR ‘C’ certification or Intermediate First Aid with CPR C and AED;
• Working knowledge of Microsoft Suite, Outlook and registration software (Xplor Recreation) an asset
• Good verbal/written communication skills, customer service skills and sensitivity to interact with a diversity of participants and staff in a courteous and efficient manner.

Core Behaviours

• Service Excellence: Meets or exceeds service standards when interacting with customers in the community and in the organization.
• Change & Innovation: Responds positively and professionally to change and helps others through change.
• Teamwork & Relationship Building: Interacts with others in an inclusive, collaborative and respectful way that creates effective working relationships.
• Communication: Communicates in a clear, professional and respectful way; demonstrates active listening.
• Accountable & Results Oriented: Demonstrates ethical behaviour and accountability, aligns with City values, and abides by relevant policies and legislation.
• Management & Leadership:Demonstrates self-management, professionalism and engagement; leads by example.

Core Values

At the City of Markham, our work is guided by a shared set of core values that shape how we serve our community and support one another.

• Service Excellence: the consistent delivery of high-quality efficient and customer-centric service that exceeds expectations.
• Accountability: our obligation to be responsible and accountable for our actions, decisions and performance.
• People-Focused:putting people first.
• Trust: the confidence we place in each other to act with integrity and fairness.
• Innovation: Investing in each other and the way we deliver our programs and services.

We are looking for candidates who bring these values to life through their actions, decisions, and leadership approach.

AI Disclosure

At the City of Markham, we value transparency and fairness in recruitment. While our system (ADP Workforce Now) includes AI-powered features, we do not use AI to screen, assess, or select applicants. All evaluations are conducted by people.

The City of Markham is committed to inclusive, accessible and barrier free employment practices and to creating a workplace that reflects and supports the diversity of the community we serve. Please let us know if you require accommodation and we will work with you to ensure a barrier free hiring process.

Please respect our scent free area by not wearing scented products when visiting the office.