Fit4Less Manager - Edmonton North City

GoodLife Fitness; Edmonton; On-site; CAD 43,000 - 70,000; Full time

Benefits offered by this job

Free Fitness membership

Group health care plans

Career advancement opportunities

Ongoing training and development

Job summary

GoodLife Fitness is seeking a Fit4Less Manager in Edmonton to lead a club team in delivering friendly, efficient service and maintaining a clean, safe environment. The role focuses on training staff, handling member concerns, and driving revenue against budgets.

You will recruit and onboard staff, monitor performance, and implement action plans to meet and exceed club goals while fostering a positive workplace culture.

Qualifications

• Must have a High School Diploma and be capable of leading and training teams.
• Proven ability to exceed individual and team sales goals.
• Strong verbal and written communication skills.
• Excellent customer service and a calm demeanor under pressure.
• Proficient with computers and common software applications.

Responsibilities

• Lead and train a team of club Associates to deliver friendly service.
• Ensure club cleanliness, safety, and adherence to standards and guidelines.
• Address member concerns and resolve escalated complaints.
• Recruit, onboard, coach and evaluate direct reports for performance and engagement.
• Achieve revenue goals and manage expenses to meet budgeted targets.

Skills

Leadership

Team motivation

Sales targets

Verbal communication

Written communication

Customer service

Computers/tech

Composure under pressure

Expectation management

Task delegation

Positive work climate

Education

High School Diploma

Job description

FIT4LESS MANAGER

Who is a Fit4Less Manager?

The Fit4Less Manager leads a team of club Associates to run a financially healthy club focused on clean,friendly, and automated experiences for both Members and Associates.

Job Summary:

Manages, monitors and completes processes, expectations and duties toensure a clean and safe club, friendly associates, and supports an automatedbrand.:

• Offers and ensures consistent friendly customer service.
• Completes and leads cleanliness duties using standards, policies,processes and guidelines.
• Ensures club cleanliness practices and process expectations are beingmet to provide members and associates with a clean and safeenvironment.
• Leads and trains the handling of member concerns and resolves escalatedmember complaints.
• Identifies, informs and uses effective action plans to solve club duties andprocesses that are not meeting expectation.

Manages direct reports and the people requirements of theDepartment/Team using provided tools and resources to ensure thesuccessful execution of all key responsibilities and tasks, retention of greattalent, and high Associate engagement.

• Facilitates recruitment of direct reports to ensure adequate resourcingbased on approved Department/Team budget.
• Leads the onboarding, coaching, learning, development, andperformance management of all direct reports to ensure a positive andsafe working experience.

Fulfills and ensures expectations resulting from action items andresponsibilities are completed, including; but not exclusive to key initiatives,administrative duties, emails, calls and documentation processes.

Achieves revenue goals and controls expenses to reach provided budgets tofinancially manage their location effectively

Our Ideal Fit4Less Candidate:

• High School Diploma
• Experience leading, training and motivatingteams.
• Experience exceeding individual and team salesgoals.
• Intermediate verbal communication skills.
• Written communication skills.
• Customer service skills.
• Basic proficiency in the use ofcomputers/technology (e.g., Microsoftoffice/apps, internet).
• Remains calm under pressure and can handle stress.
• Is dedicated to meeting the expectations andrequirements of both internal and external customer.
• Provides challenging tasks andassignments.
• Clearly assigns responsibility for tasks anddecisions.
• Creates a climate in which people want to do their best.

Working with Fit4Less Gives You:

• Ongoing training and development to ensure a long and successful career path
• Opportunities for advancement
• Free Fitness membership
• Group health care plans
• Fun and energetic atmosphere to come to every day!

Compensation:

It is expected that the selected candidate will start at a base salary of $42,500. This position is eligible for bonuses in addition to the base salary. The expected annual range of total compensation is $42,500 - $70,000 determined by performance, time in the position and variable compensation earned.

This job posting is for an existing vacancy.

Diversity and Inclusion

At Fit4Less, we are committed to fostering an inclusive, accessible environment, where all employees and members feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. We are committed to meeting the accessibility needs of persons with disabilities in a manner that respects their dignity and that is equitable. If you require an accommodation for the recruitment/interview process (including alternate formats of materials, accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.