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GoodLife Fitness in Canada is seeking a Host to deliver friendly customer and membership services, assist on the workout floor, and perform daily cleaning and minor maintenance to Fit4Less standards.
The role requires strong verbal and written communication, the ability to stay calm under pressure, and a dedication to providing a welcoming, helpful club experience.
You will welcome members, promote memberships and amenities, and support a courteous workplace aligned with Fit4Less branding.
Who is a Host? The Host provides friendly customer and membership services and completes daily cleaning and minor maintenance tasks to standards and expectations to deliver Fit4Less’ friendly, clean, and automated brand.
Performs and completes cleanliness tasks and duties to ensure safety for everyone in the club to deliver consistent cleanliness for members, associates and prospective members. Cleans and tidies to the cleanliness standards and expectations as outlined in cleaning and inspection guidelines. Provides friendly customer interaction when cleanliness tasks are being completed on the workout floor. Contributes to the everybody cleans mindset. Completes and reads daily, weekly and monthly cleanliness tasks, communications and training to achieve standard expectations. Informs and reports deficiencies using standard guideline expectations to engage appropriate actions, individuals and resolutions. Provides friendly customer service that follow Fit4Less guidelines, processes and procedures to deliver consistent service to members and prospective members. Welcomes everybody warmly in the club with hi, bye and thank you. Helps and educates members and guests with memberships, amenities, automation and processes. Promotes black card amenities and memberships. Contributes to a courteous and friendly workplace environment to meet Fit4Less’ brand and required expectations. Completes tasks and responsibilities by the set timelines. Informs and works with the manager for progress relating to customer service and escalation support. Addresses, informs and reports incidents of concern using the standard process expectations. Sells and suggests memberships and provides assistance for membership management to support Fit4Less purpose. Assists and provides appropriate access to and within the club to educate on automated and virtual options and the processes to allow a member to experience an automated way to utilize the club and their membership.
The selected candidate will be paid minimum wage. The expected annual total compensation is $9,800 determined by the expected total number of scheduled hours per year.
This job posting is for an existing vacancy.
At Fit4Less, we are committed to fostering an inclusive, accessible environment, where all employees and members feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. We are committed to meeting the accessibility needs of persons with disabilities in a manner that respects their dignity and that is equitable. If you require an accommodation for the recruitment/interview process (including alternate formats of materials, accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.
Develop an impactful and rewarding career at GoodLife by bringing your passion for fitness coupled with your desire to make a difference in people’s lives! A career where you also have growth potential, competitive pay and a flexible work schedule. We are pleased to invite you to join us as we proudly continue toward our purpose to give everyone in Canada the opportunity to live a fit and healthy good life.
With over 100 locations, Fit4Less is continuing to grow across Canada and we’re looking for talented and passionate individuals to take us to the next level. Join a team that’s dedicated to providing affordable fitness to all those living in Canada. Work with a team of movers and shakers that promote a healthy and well-balanced lifestyle. Motivate others and surround yourself with people who will push you to be your best every day. GYMVMT and HER GYMVMT clubs are always hiring for various positions that may be your next calling.
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