Fit4Less Host - Peterborough Monaghan Road

GoodLife Fitness; Peterborough; On-site; CAD 30,000 - 40,000; Full time

Job summary

GoodLife Fitness recherche un 'Host' pour fournir des services amicaux aux membres tout en maintenant la propreté du club. Les responsabilités incluent le nettoyage, l'interaction avec les clients, et l'éducation des membres sur les options d'adhésion. Le candidat idéal doit avoir un diplôme d'études secondaires, de l'expérience en équipe, et une nature proactive.

Benefits

Opportunités d'avancement

Adhésion gratuite au fitness

Atmosphère énergique et amusante

Qualifications

• Expérience d'au moins 1 an en travail d'équipe ou bénévolat.
• Certificat WHMIS.
• Certificats de Premiers secours, CPR-A, et AED.

Responsibilities

• Effectuer des tâches de nettoyage selon les standards de l'entreprise.
• Fournir un service client amical en interagissant avec les membres.
• Vendre et suggérer des adhésions.

Skills

Service client

Travail d'équipe

Gestion du temps

Education

High School diploma

Job description

The Host provides friendly customer and membership services and completes daily cleaning and minor maintenance tasks to standards and expectations to deliver Fit4Less’ friendly, clean, and automated brand.

Job Summary :

Performs and completes cleanliness tasks and duties to ensure safety for everyone in the club and to deliver consistent cleanliness for members, associates, and prospective members:

• Cleans and tidies according to the cleanliness standards and expectations outlined in cleaning and inspection guidelines.
• Provides friendly customer interaction when cleanliness tasks are being completed on the workout floor.
• Contributes to the "everybody cleans" mindset.
• Completes and reviews daily, weekly, and monthly cleanliness tasks, communications, and training to meet standard expectations.
• Informs and reports deficiencies using standard guideline expectations to engage appropriate actions, individuals, and resolutions.

Provides friendly customer service following Fit4Less guidelines, processes, and procedures to deliver consistent service to members and prospective members:

• Welcomes everyone warmly in the club with greetings like hi, bye, and thank you.
• Helps and educates members and guests with memberships, amenities, automation, and processes.
• Promotes Black Card amenities and memberships.
• Contributes to a courteous and friendly workplace environment to meet Fit4Less’ brand standards and expectations.
• Completes tasks and responsibilities within set timelines.
• Reviews and completes daily, weekly, and monthly tasks, communications, and training to standard expectations.
• Works with the manager to address progress related to customer service and escalation support.
• Addresses, reports, and informs about incidents of concern using standard process expectations.

Sells and suggests memberships and provides assistance for membership management to support Fit4Less’s purpose.

Assists and provides appropriate access within the club, educating members on automated and virtual options and processes to facilitate an automated club experience.

Our Ideal Fit4Less Candidate :

• High School diploma or working toward completion.
• At least 1 year of teamwork and/or volunteer experience.
• WHMIS certification.
• First Aid, CPR-A, and AED certification.
• Demonstrates effort in activities.
• Remains calm under pressure and handles stress effectively.
• Dedicated to meeting the expectations and requirements of both internal and external customers.
• Values time and manages it effectively and efficiently.

Working with Fit4Less Gives You :

• Opportunities for advancement.
• Free fitness membership.
• A fun and energetic atmosphere to enjoy every day!