Fit4Less Host - Kitchener Weber St E

Fit4Less Canada; Kitchener; On-site; CAD 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a Host to deliver exceptional customer service and maintain cleanliness standards. This role involves engaging with members, ensuring a welcoming atmosphere, and supporting membership management. The ideal candidate will have strong communication skills, a commitment to teamwork, and a passion for creating a positive environment. Join a fun and energetic workplace where you can grow and make a difference in the fitness community. If you thrive in a dynamic setting and enjoy helping others, this opportunity is perfect for you!

Benefits

Opportunities for advancement

Free Fitness membership

Fun and energetic atmosphere

Qualifications

• High School diploma or working towards completion.
• 1 year of teamwork and/or volunteer experience preferred.

Responsibilities

• Ensures cleanliness and safety in the club for all members.
• Provides friendly customer service and promotes memberships.

Skills

Verbal communication skills

Written communication skills

Teamwork

Stress management

Education

High School diploma

Tools

WHMIS

First Aid, CPR-A & AED Certification

Job description

FIT4LESS HOST

Who is a Host?
The Host provides friendly customer and membership services and completes daily cleaning and minor maintenance tasks to standards and expectations to deliver Fit4Less’ friendly, clean, and automated brand.

Job Summary:
Performs and completes cleanliness tasks and duties to ensure safety for everyone in the club to deliver consistent cleanliness for members, associates and prospective members:

1. Cleans and tidies to the cleanliness standards and expectations as outlined in cleaning and inspection guidelines.
2. Provides friendly customer interaction when cleanliness tasks are being completed on the workout floor.
3. Contributes to the everybody cleans mindset.
4. Completes and reads daily, weekly and monthly cleanliness tasks, communications and training to achieve standard expectations.
5. Informs and reports deficiencies using standard guideline expectations to engage appropriate actions, individuals and resolutions.

Provides friendly customer service that follows Fit4Less guidelines, processes and procedures to deliver consistent service to members and prospective members:

1. Welcomes everybody warmly in the club with hi, bye and thank you.
2. Helps and educates members and guests with memberships, amenities, automation and processes.
3. Promotes black card amenities and memberships.
4. Contributes to a courteous and friendly workplace environment to meet Fit4Less’ brand and required expectations.
5. Completes tasks and responsibilities by the set timelines.
6. Completes and reads daily, weekly and monthly tasks, communications and training to standard expectations.
7. Informs and works with the manager for progress relating to customer service and escalation support.
8. Addresses, informs and reports incidents of concern using the standard process expectations.

Sells and suggests memberships and provides assistance for membership management to support Fit4Less purpose. Assists and provides appropriate access to and within the club to educate on automated and virtual options and the processes to allow a member to experience an automated way to utilize the club and their membership.

Our Ideal Fit4Less Candidate:

1. High School diploma, or working toward completion.
2. 1 year teamwork and/or volunteer experience.
3. Verbal communication skills.
4. Written communication skills.
5. WHMIS.
6. First Aid, CPR-A & AED Certification.
7. Puts a lot of effort into their activities.
8. Remains calm under pressure and can handle stress.
9. Is dedicated to meeting the expectations and requirements of both internal and external customers.
10. Values time and uses their time effectively and efficiently.

Working with Fit4Less Gives You:

1. Opportunities for advancement.
2. Free Fitness membership.
3. Fun and energetic atmosphere to come to every day!

Compensation:
$17.20 - $17.20

This job posting is for an existing vacancy.

Diversity and Inclusion
At Fit4Less, we are committed to fostering an inclusive, accessible environment, where all employees and members feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. We are committed to meeting the accessibility needs of persons with disabilities in a manner that respects their dignity and that is equitable. If you require an accommodation for the recruitment/interview process (including alternate formats of materials, accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.

Help Protect Yourself Against Recruitment Fraud
Many companies are experiencing an increase in recruitment fraud in the form of fake job postings on social media and career sites. Protect yourself: To help protect against potential hiring scams, please be aware that Fit4Less positions are posted to jobs.goodlifefitness.com and must be applied to via the secure portal on that site; Job offers or requests for banking information or your SIN will never be sent or requested via email, phone, or text message; Please verify that the person you are communicating with has a @fit4less.ca email address.

If you currently work for us, Associates should only apply to positions on the Jobs Hub in Workday. All job offers and requests for banking information or SIN should be completed only through, and when logged into Workday. We will never send or ask any Associate or Candidate to send this information via email, phone or text. Please verify that the person you are communicating with has a @fit4less.ca email address.