First Nations Community Claims Administrators

Spirit Employment and Training Edmonton; Fort McMurray; Remote; CAD 60,000 - 75,000; Full time

Job summary

A leading organization is seeking Claims Administrators to support Indigenous people across Canada in navigating First Nations Child and Family Services claims. This remote, full-time position requires strong interpersonal skills and a Social Work Diploma, with responsibilities including assisting claimants and educating them on the claims process. Candidates should be adaptable, willing to travel, and have a deep understanding of Indigenous culture and trauma impacts.

Benefits

Tax exemption when working on First Nations land

Understanding of Indigenous culture and history

Familiarity with Indigenous governance structures

Fluency in an Indigenous language (added value)

Qualifications

• Minimum of three years relevant experience.
• Ability to establish trust with individuals dealing with trauma.
• Willingness to travel across Canada.

Responsibilities

• Support individuals through the claim form process.
• Educate on claims process and settlement benchmarks.
• Assist claimants in navigating the appeals process.

Skills

Interpersonal skills

Communication skills

Diplomacy

Technology proficiency

Education

Social Work Diploma

Job description

First Nations Community Claims Administrators - Indigenous - Remote - Full Time

The Claims Administrators will work closely with Indigenous people across Canada, supporting First Nations Child and Family Services and Jordan’s Principle class action initiatives.

General Responsibilities:

1. Provide support to individuals with diplomacy throughout the claim form process.
2. Develop and foster relationships with claimants.
3. Assist claimants in completing claim forms and connecting them with support resources.
4. Help claimants check claim status and navigate the appeals process.
5. Educate individuals on the claims process and settlement benchmarks.
6. Participate in training sessions to ensure effective claims support.
7. Ability to pivot and adapt to changes as required.

Qualifications:

• Minimum of three years relevant experience and a Social Work Diploma.
• Ability to establish trust and communicate effectively with individuals dealing with (intergenerational) trauma.
• Proficient in technology and online platforms.
• Strong interpersonal and communication skills.
• Willingness to travel across Canada.
• Provide virtual support to claimants by phone, internet, or in person.

Additional Benefits:

• Familiarity with Indigenous regional governance structures.
• Understanding of Indigenous culture, history, and trauma impacts.
• Knowledge of colonial policies and their effects on Indigenous communities.
• Fluency in an Indigenous language would be an added value.
• If working on First Nations land, you will be tax-exempt.