First Nations Community Claims Administrators

Spirit Employment and Training Edmonton; Edmonton; Remote; CAD 50,000 - 70,000; Full time

Job summary

Une organisation de soutien aux communautés autochtones recherche un Claims Administrator. Le poste à distance implique de travailler étroitement avec les collectivités, de les aider dans le processus de demande et d'éduquer sur les normes de règlement. Une compréhension de la culture autochtone et un diplôme en travail social sont des atouts pour ce rôle essentiel.

Qualifications

• Minimum de trois ans d'expérience pertinente.
• Capacité à établir la confiance avec des personnes ayant vécu des traumatismes (intergénérationnels).
• Willingness to travel across Canada.

Responsibilities

• Support aux demandeurs avec diplomatie durant le processus de réclamation.
• Éduquer les individus sur le processus de réclamation et les benchmarks d'indemnisation.
• Participer aux sessions de formation pour un soutien efficace.

Skills

Communication efficace

Relation interpersonnelle

Compétences technologiques

Flexibilité

Education

Diplôme en travail social

Job description

First Nations Community Claims Administrators

Position: Indigenous - Remote - Full Time

The Claims Administrators will work closely with Indigenous communities across Canada, supporting First Nations Child and Family Services and Jordan’s Principle class action initiatives.

General Responsibilities:

1. Provide support to claimants with diplomacy throughout the claim process.
2. Develop and foster relationships with claimants.
3. Assist claimants in completing claim forms and connecting them with support resources.
4. Help claimants check claim status and navigate the appeals process.
5. Educate individuals on the claims process and settlement benchmarks.
6. Participate in training sessions to ensure effective claims support.
7. Adaptability: Ability to pivot and adapt to changes as required.

Qualifications:

• Minimum of three years relevant experience.
• Social Work Diploma.
• Ability to establish trust and communicate effectively with individuals experiencing (intergenerational) trauma.
• Proficient in technology and online platforms.
• Strong interpersonal and communication skills.
• Willingness to travel across Canada.
• Provide virtual support via phone, internet, or in person.

Additional Benefits:

• Familiarity with Indigenous regional governance structures.
• Understanding of Indigenous culture, history, and trauma impacts.
• Knowledge of colonial policies and their effects on Indigenous communities.
• Fluency in an Indigenous language is an added value.

If you are working on First Nations land, you will be tax-exempt.