First Impression Associate/Front Desk

Job Title: First Impression Associate

Scope: Full-Time

Supervision: Director of Administration & Special Projects

ORGANIZATION SPOTLIGHT:

DOORWAYS, a nationally-known interfaith non-profit, empowers clients to overcome poverty, HIV, and homelessness by providing numerous supportive services that improve Housing, Health and Hope. As a bi-state agency with broad impact, we assist nearly 3,500 clients annually. On the heels of opening our innovative 3-acre $40M Jefferson Ave. Campus, we are poised to expand our programming to improve service provision, while taking the organization to new heights.

WHAT WE ARE LOOKING FOR:

The ideal First Impression candidate will have strong customer service skills with the ability to multi-task, proactively respond to the needs of our clients and program care coordinators, a strong skill set with Microsoft Office Suite, and willingness to learn. The candidate must be organized, flexible, have great attention to detail, and be highly capable of meeting expectations. The successful candidate will pass a background check, drug test, and TB test.

WHAT YOU RECEIVE:

The opportunity to work in a diverse environment with staff that exudes endless compassion. DOORWAYS is a fast-paced and jovial workplace that strives to eliminate obstacles for our clients. Benefits include highly competitive salary, health insurance, retirement savings and matching, paid time off, and more!

Major Duties and Responsibilities:

1. Welcome clients, board members, residents and other outside stakeholders as they arrive, and provide assistance in getting them to their proper destination in a professional/friendly manner.
2. Answer phone calls throughout the day and direct caller to correct department or staffer.
3. Process department’s incoming mail and distribute as necessary.
4. Act as gatekeeper of the administrative office suite and ensure guests enter only when appropriate.
5. Educate and help staff on all office equipment, while providing oversight of such equipment and notifying appropriate vendors when a repair is needed.
6. Help agency leadership with various administrative tasks when needs arise. This may include stuffing envelopes, composing and mailing letters, putting together information packets, and conducting preliminary online research for various initiatives.
7. Arrange transportation for residents going to doctor’s appointments and guarantee residents are picked-up and returned without issue.
8. Input maintenance requests and follow up to ensure requests are responded to in timely manner.
9. Ensure that the Welcome Center looks its best, pushing in chairs, sweeping, mopping, and picking up trash as necessary.
10. Oversee Sign In/Out log and ensure residents depart building properly and follow agency protocols when resident’s location becomes unknown.
11. Follow established fire safety policies and procedures and assist with residents exiting the building whenever emergencies or drills occur.
12. Maintain confidentiality of all resident information and uphold resident rights at all times.
13. Cross-train with other administrative positions to ensure tasks are covered if/when someone is out of the office.

WORKING CONDITIONS

DOORWAYS’ flexible schedule policy promotes a healthy work-life balance. Official office hours are 8:30 a.m. to 5:00 p.m., Monday through Friday.

QUALIFICATIONS

1. Applicant should have completed high school or received their GED. Work experience in place of a degree will be considered.
2. Exceptional multi-tasking abilities with the capacity to juggle numerous interruptions and prioritize as needed.
3. Highly proficient with Microsoft Office.
4. Reliable transportation needed to run errands.
5. Desire to work with and around individuals of various socioeconomic backgrounds.
6. Personal commitment to the complex issues of people living with and affected by HIV/AIDS.

SPECIFIC REQUIREMENTS

1. Must be able to read, write and speak the English language well.
2. Must be able to follow written and oral instructions.
3. Must be able to multi-task in a fast paced, high-energy work environment.
4. Must be able to work well as a team member and also be a self-starter who is able to work independently.
5. Must have a positive attitude on a daily basis and work well under high pressure, short-term deadline situations.
6. Ability to maintain strict confidentiality.

PHYSICAL REQUIREMENTS

The First Impression candidate will do a large part of his/her work at a computer and must be able to spend extended periods of time sitting, typing, reading at a computer, and monitoring screens.

APPLICATION PROCESS

If you are interested in this position, please submit a DOORWAYS Job Application through one of the methods detailed below. If you would like to include a resume and cover letter in addition to the application, please do. Be sure to identify which position(s) you are applying for.

Email: employment@doorwayshousing.org, with the job title in the subject line.

Mail: DOORWAYS, 1101 N. Jefferson Avenue, St. Louis MO 63106 with the job title stated in the cover letter.

Fax: (314) 492-6810. Place job title in the subject line.

Thank you for your interest in joining the DOORWAYS team!