Financial Services Representative (BCGEU) - Branch 61 (18-month contract)

Financial Services Representative (BCGEU) - Branch 61 (18-month contract)

Job Category: Customer Service & Call Centre

Requisition Number: FINAN006067

Posted: April 11, 2025

Part-Time

On-site

Locations

BR61-New Westminster
New Westminster Community Branch
511 6th Street
New Westminster, BC V3L3B9, CAN

Vancity is a member-owned credit union built on the principles of inclusion and social justice. A relentless commitment to their values has helped them challenge the status quo and break down barriers since day one in 1946. They have bold commitments to make Vancity net-zero by 2040 across all mortgages and loans and are pursuing strategies on Indigenous banking and to improve the financial resilience of their members.

As a Financial Services Representative, you will build relationships by learning more about our members while assisting them with their banking transactions. Demonstrating excellent communication and interpersonal skills, you will be the trusted advisor for members who value the branch experience.

This is a part-time, 18-month contract role located at New Westminster Community Branch (BR 61) and reports directly to the Assistant Branch Manager.

The Team:

• The Financial Services Representative reports directly to the Assistant Branch Manager.

A typical day would involve:

• Performing member transactions consistent with established standards to achieve a high level of quality service delivery.
• Identifying and assessing member/prospect needs to provide appropriate products, services, and referrals.
• Applying branch service standards, policies, procedures, and controls to meet compliance requirements and mitigate risk.
• Fully leveraging and utilizing the technical systems available to ensure the service experience for the member is efficient and seamless.

You are:

• A problem solver – You have an analytical mind and can multi-task to come up with solutions.
• Tech-savvy – People often say you’re a quick learner and great with technology & systems.
• A great communicator – You find it easy to get to know others and have great conversations.
• Ready for a challenge – You have a positive attitude and can work in a fast-paced changing environment.

You Have:

• A High School Diploma – At a minimum, you have graduated high school and/or equivalent.
• Customer Service Experience – At least 1 year of working experience interacting with people and businesses in a professional capacity.

Bonus Points:

• Post-secondary coursework.

Pay Rate: As this is a union role, the salary will be as per the collective agreement salary grid starting at $23.97 (Grp 2 Step 1).

*Posting Deadline: Posted until position is filled.

A career at Vancity is more than just a job; you’re joining a tradition of change-makers who are creating lasting change for our communities. Beyond base pay, we offer a comprehensive total rewards package to ensure our employees are empowered to thrive:

• Attractive benefit packages that can be customized and changed each year to meet evolving needs.
• Between three to four weeks of vacation allowance per calendar year, with the number of vacation days growing.
• In addition to the 10 statutory holidays in British Columbia, Vancity provides an additional three statutory holidays and care days for short-term personal illness or emergency family illness.
• Flex credits for health care & dental benefits with three levels of coverage effective immediately based on your hire date.
• A Defined benefits pension plan that pays you a retirement income for life.

At Vancity, we’re committed to creating a welcoming and inclusive workplace to help our people and communities thrive and prosper. Diversity in our workforce is integral to truly represent, understand, and respond to our community needs and deliver on our member experience.

We are committed to providing an inclusive and accessible recruitment experience for all candidates. If you require any accommodations at any stage of the recruitment process, please reach out to our Talent Acquisition team at recruitment@vancity.com for confidential support. In-person assistance is also available. We will collaborate with you to ensure your needs are met promptly and effectively.