Financial Services Representative (BCGEU) - Branch 06 (14-Month Contract)

Vancouver City Savings Credit Union; Burnaby; On-site; CAD 30,000 - 60,000; Part time

Job summary

Join a forward-thinking credit union as a Financial Services Representative, where you'll engage with members and assist them with their banking needs. This part-time, 14-month contract role emphasizes building relationships and delivering exceptional customer service. You'll leverage your analytical skills and tech-savviness to provide seamless service while adhering to compliance standards. With a commitment to diversity and inclusion, this organization fosters a supportive environment for all employees. If you're ready for a challenge and eager to make a positive impact, this opportunity is for you!

Qualifications

• Minimum of 1 year of customer service experience required.
• High school diploma or equivalent is mandatory.

Responsibilities

• Assist members with banking transactions and build relationships.
• Identify member needs to provide appropriate products and services.
• Apply branch service standards and compliance requirements.

Skills

Analytical Skills

Communication Skills

Problem Solving

Customer Service

Tech Savvy

Education

High School Diploma

Post-secondary Coursework

Job description

Financial Services Representative (BCGEU) - Branch 06 (14-Month Contract)

Job Category: Customer Service & Call Centre

Requisition Number: FINAN006080

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• Posted: April 14, 2025
• Part-Time
• On-site

Locations

BR06-Burnaby Heights
Burnaby Heights Community Branch
4302 East Hastings Street
Burnaby, BC V5C2J9, CAN

Vancity is a member-owned credit union built on the principles of inclusion and social justice. A relentless commitment to their values has helped them challenge the status quo and break down barriers since day one in 1946. They have bold commitments to make Vancity net-zero by 2040 across all mortgages and loans and are pursuing strategies on Indigenous banking and to improve the financial resilience of their members.

As a Financial Services Representative, you will build relationships by learning more about our members while assisting them with their banking transactions. Demonstrating excellent communication and interpersonal skills, you will be the trusted advisor for members who value the branch experience.

This is a part-time, 14-month contract role located at Burnaby Heights Community Branch (Br 06) and reports directly to the Assistant Branch Manager.

A typical day would involve:

• Performing member transactions consistent with established standards so that a high level of quality service delivery is achieved.
• Identifying and assessing member/prospect needs to provide appropriate products, services, and referrals.
• Applying branch service standards, policies, procedures, and controls to meet compliance requirements and mitigate risk.
• Fully leveraging and utilizing the technical systems available so that the service experience for the member is efficient and seamless.

You are:

• A problem solver – You have an analytical mind and can multi-task to come up with solutions.
• Tech-savvy – People often say you’re a quick learner and great with technology & systems.
• A great communicator – You find it easy to get to know others and have great conversations.
• Ready for a challenge – You have a positive attitude and are able to work in a fast-paced changing environment.

You Have:

• A High School Diploma – At a minimum, you have graduated high school and/or equivalent.
• Customer Service Experience – At least 1 year of working experience interacting with people and businesses in a professional capacity.

Bonus Points:

• Post-secondary coursework.

Pay Rate: As this is a union role, the salary will be as per the collective agreement salary grid starting at $23.97 (Grp 2 Step 1).

**Posting Deadline:** Posted until position is filled.

At Vancity, we’re dedicated to being an inclusive, anti-racist organization with a workforce that reflects the diversity of the communities we serve. We value lived experience, so if you are interested in this role, we encourage you to apply even if you feel your skills don't perfectly align with those listed.

Please note that all shortlisted candidates for this role will be required to complete a background check which includes resume verification, credit check, and criminal record check. Vancity offers required accommodations in all stages of the recruitment process. If you require an accommodation, please advise us, and we will work with you to meet your needs.

We are committed to providing an inclusive and accessible recruitment experience for all candidates. If you require any accommodations at any stage of the recruitment process, please reach out to our Talent Acquisition team at [e-mail] for confidential support.