Financial Services, Digital Banking Operations, Consulting â Director

PricewaterhouseCoopers; Toronto; Hybrid; CAD 120,000 - 160,000; Full time

Job summary

A leading company in financial services is seeking a Consulting Director to drive transformational projects. This role requires a strategic thinker capable of fostering client relationships and delivering high-quality service while managing comprehensive consulting projects. The ideal candidate will possess significant consulting experience and operational expertise, focused on enhancing client efficiency through innovative solutions.

Benefits

Competitive compensation package

Inclusive benefits and flexibility programs

Qualifications

• Significant experience in a leading management consulting firm in financial services.
• Must have expertise in operational excellence, process optimization, RPA, and AI.
• Proven success in managing large-scale services and client relationships.

Responsibilities

• Establish and maintain relationships with senior operations stakeholders.
• Lead projects, enhancing operations and integrating client feedback.
• Communicate complex material to diverse audiences effectively.

Skills

Analytical Thinking

Communication

Problem Solving

Operational Excellence

Client Relationship Management

Job description

A career within the Financial Services Banking Operations team will provide you with the opportunity to use data technology and industry expertise to design strategies and operating models that maximize business value and reduce risk for our clients. We advise leading Canadian financial institutions (e.g. Banks Insurers Credit Unions) on a wide variety of strategic and operational issues as well as design and implement transformational journeys that ensure our clients stay competitive during a dynamic and challenging time of change.

Meaningful work youll be part of

As a Financial Services Digital Banking Operations Consulting Director youll work as part of a team of problem solvers helping to solve business issues deliver high quality client service and operational efficiency. Responsibilities include but are not limited to :

Help establish maintain and grow relationships with senior operations stakeholders in the financial services industry

Leading and delivering projects including bringing together the right perspectives identifying roadblocks and integrating feedback from clients and team membersto enhance operations

Delivering significant business results utilizing strategic and creative thinking problem solving and individual initiative while keeping innovation at the forefront

Identifying and discussing key issues with our clients to identify potential opportunities

Working alongside colleagues to manage end-to-end delivery (including project economics) of consulting projects ensuring client satisfaction and relevance

Developing coaching and growing team members

Communicating complex material effectively in written and oral formats to various audiences including C-suite mid-level and front-line stakeholders

Building strong networks within the firm to identify and capitalize on opportunities to support projects others are leading across a number of different business units and sectors

Conducting and managing market research and quantitative and qualitative analyses including the synthesis of complex data into meaningful insights and the ability to grasp readily analytical frameworks and employ them effectively to either qualitative or quantitative evidence

Experiences and skills youll use to solve

Significant experience in a leading management consulting firm demonstrating knowledge of operations in financial Services which may include specific knowledge of middle / back-office functions in the retail bank commercial bank investment bank or wealth business

Credibility with clients by demonstrating subject matter expertise and knowledge in the financial services industrywhile driving business growth for the firm

Must have demonstrated expertise in operational excellence process optimization RPA and AI / Gen AI as it relates to enhancing the efficiency of operations within the bank

In-depth knowledge of the 3 lines of defense model with a specific focus on the 1st line of defense and how the business effectively manages risk

Experience leading large scale managed services including overseeing global capability centers

Exceptional written and oral communication and interpersonal skills to present in a business context provide high quality output and develop and maintain strong relationships with clients and internal colleagues

Ability and agility to manage and oversee multiple client projects end-to-end while staying ahead of industry trends and changes while incorporating best practices

Self-motivated with a passion for delivering high quality work working collaboratively and developing an array of skills and knowledge

Passion for thought leadership new business development and securing project extensions including client lead maturation proposal development and closing new business opportunities

Hands-on experience managing and delivering significant business results that reflects strategic and creative thinking individual initiative and motivating teams

Proven success in establishing and curating client relationships at executive and working levels

Desire and comfort working in an entrepreneurial dynamic working environment

Alignment with PwC Values including care collaboration vision alignment and extensive abilities to build solid and collaborative relationships with team members foster a productive teamwork environment lead teams to generate a vision leverage diverse views and help develop and grow team members throughout the course of every engagement

A demonstrated commitment to valuing differences developing and coaching diverse teams and ensuring diverse perspectives are heard

Why youll love PwC

Were inspiring and empowering our people to change the world. Powered by the latest technology youll be a part of diverse teams helping public and private clients build trust and deliver sustained outcomes. This meaningful work and our continuous development environment will take your career to the next level. We reward your impact and support your wellbeing through a competitive compensation package inclusive benefits and flexibility programs that will help you thrive in work and life. Learn more about our Application Process and Total Rewards Package at : most connected firm through activity-based working

PwC Canada is committed to cultivating an inclusive hybrid work environment - one that is collaborative supportive and productive. We work in-person and virtually as is best suited for our clients teams and people. We want you to be intentional with your work how you do it and where its done. PwC offices are hubs of connectivity and learning. We strongly encourage our people to prioritise in-person work. We know that hybrid work is all about balance and capturing the benefits of in-person work is essential to your growth at the firm. Exact expectations for your team can be discussed with your interviewer.

Education (if blank degree and / or field of study not specified)

Degrees / Field of Study required :

Degrees / Field of Study preferred :

Certifications (if blank certifications not specified)

Required Skills

Optional Skills

Accepting Feedback Accepting Feedback Active Listening Analytical Thinking Business Data Analytics Business Performance Metrics Business Transformation Change Management Coaching and Feedback Communication Creativity Embracing Change Emotional Regulation Empathy Epic Software Epic Systems Inclusion Influence Intellectual Curiosity Learning Agility Logistics Management Management Consulting Manufacturing Operations Management Market Research Operating Effectiveness Review 26 more

Desired Languages (If blank desired languages not specified)

Travel Requirements

Not Specified

Available for Work Visa Sponsorship

Government Clearance Required

Job Posting End Date

At PwC Canada our most valuable asset is our people and we grow stronger as we learn from one another. Were committed to creating an equitable and inclusive community of solvers where everyone feels that they truly belong. We understand that experience comes in many forms and building trust in society and solving important problems is only possible if we reflect the mosaic of the society we live in.

Were committed to providing accommodations throughout the application interview and employment process. If you require an accommodation to be at your best please let us know during the application process.

To learn more about inclusion and diversity at PwC Canada : Be a part of The New Equation.

Required Experience :

Director

Key Skills

Employment Type : Full-Time

Experience : years

Vacancy : 1

Create a job alert for this search