Financial Service Representative

easyfinancial; Waterloo; On-site; CAD 40,000 - 55,000; Full time

Job summary

Join easyfinancial as a Financial Service Representative, where you'll engage with customers to provide compassionate financial solutions. This role requires excellent communication and sales skills, with opportunities for personal growth in a dynamic environment. Contribute to an inclusive workplace while making a difference in people's financial lives.

Benefits

RRSP match

Employee Share Purchase Plan

Employee discounts on products

24/7 healthcare access

Customizable benefits package

Paid time off for birthdays

Training and development programs

Qualifications

• Experience in a customer-facing environment.
• Strong objection handling and negotiation skills.
• Legally eligible to work in Canada on a full-time basis.

Responsibilities

• Build strong relationships by engaging customers in person and by phone.
• Educate customers to achieve their financial goals.
• Manage collections activities for past due financial accounts.

Skills

Communication

Negotiation

Sales Motivation

Objection Handling

Job description

Join easyfinancial , the consumer lending driver behind goeasy’s rapid growth. Welcome to goeasy! At goeasy, our people and culture are at the heart of everything we do, and we’re proud to be recognized for it. We’ve earned prestigious accolades such as Canada’s Top Growing Companies . We’re also thrilled to be certified as a Great Place to Work and Best Places to Work with Most Trusted Executive Teams . These honors reflect our commitment to fostering an inclusive, high-performance culture where talent thrives, and innovation drives us forward.

As one of Canada’s leading alternative consumer lenders, at easyfinancial we believe everyone deserves fair access to credit, and since our inception we have worked with customers like you to make that a reality. We provide financial relief and a second chance when banks aren’t an option. Our vision is to provide a path to a better tomorrow, today.

NOTE : We currently have openings in Kitchener, Cambridge, Waterloo, and Guelph.

Why work with us?

• With one of the industry's highest internal promotion rates, easyfinancial is where careers grow!
• Leverage our RRSP match and Employee Share Purchase Plan programs.
• Employee discounts on furniture, electronics, and appliances.
• Access 24 / 7 healthcare with Virtual Doctor Appointments.
• Personalize your benefits with a customizable package including options for 100% coverage.
• Internal development training programs and platforms including job-specific training, career coaching, leadership excellence, mentorship, and many others.
• Celebrate properly, with your birthday off PAID ! Along with paid vacation and personal days.
• For complete picture of total rewards please click here

A day in the life of a Financial Service Representative :

• Build strong relationshipby welcoming and engaging customers in person, over the phone, and by email
• Demonstratecompassionandempathyfor our customers by understanding their situation and needs and matching them to a suitable financial product
• Educate and empowercustomers to achieve their financial goals through building their credit
• Capitalizeon financial cross-sales and add-on products
• Managecollectionsactivities for all past due financial accounts
• Secureall required information to fulfill customer applications for products and services with strong attention to detail

What we are looking for :

• Excellent communicator who is people and results-oriented, looking to drive sales and increase customer satisfaction.
• Experience in a customer-facing environment and comfortable interacting with customers over the phone.
• Strong objection handling and negotiation skills.
• Financially motivated sales representatives who thrive in fast-paced and competitive environments.
• Able to pass background checks (criminal, employment, and credit).
• Must be legally eligible to work in Canada on a full-time basis at the time of application; we are not able to provide sponsorship.

Diversity, Inclusion, and Equal Opportunity Employment :

At goeasy, we believe that we can only be the best when people are able to bring their best selves to work every day. goeasy is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. As an equal opportunity employer, we are committed to providing accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process. Please let the talent acquisition team know if you require an accommodation during any aspect of the recruitment process and we will work with you to address your needs.

Additional Information : All candidates considered for hire must successfully pass a criminal background check, credit check, and validation of their work experience to qualify for hire.

We thank all interested applicants; however, we will only be contacting those for interview who possess the skills and qualifications outlined above.

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Service Representative • Waterloo Regional Municipality, Ontario, Canada