Financial Service Representative

goeasy Ltd; Port Coquitlam; On-site; CAD 40,000 - 60,000; Full time

Job summary

Join goeasy Ltd, recognized as one of Canada's most engaged workplaces, as a Financial Service Representative. You will create exceptional customer experiences while assisting clients with credit and financial products. Comprehensive training programs are available, even for those without experience, allowing you to thrive in this impactful role.

Benefits

Monthly, quarterly, and semi-annual incentive plans

Extended healthcare coverage

5 personal days and company-paid volunteer days

Tuition Assistance Program

Employee discounts on furniture, electronics, and appliances

Qualifications

• Some experience in a customer-facing environment.
• Able to pass background checks (criminal, employment, and credit).

Responsibilities

• Build superior customer sales experiences.
• Educate and empower customers to achieve their financial goals.
• Manage collections activities for past-due accounts.

Skills

Communication

Customer Satisfaction

Empathy

Job description

If you are looking to join one of Canada’s fastest growing companies, goeasy Ltd. is the place for you! Recognized as one of North America’s Most Engaged Workplaces, we want the best to join our team.

easyfinancial is one of Canada’s leading non-prime lenders, proud to help Canadians achieve their personal and financial goals through secured and unsecured loans up to $100,000, even when others say no.

As a Financial Service Representative, you will generate sales and manage overdue accounts by engaging directly with customers, helping them build credit through monthly payments.

No experience? Looking for a career opportunity? We offer comprehensive training programs to equip you with the tools for success.

What’s in it for you:

Benefits and Perks package that goes beyond your base salary:

• Financial
  • Monthly, quarterly, and semi-annual incentive plans
  • RRSP and Employee Share Purchase Plan matching
• Health & Lifestyle
  • Extended healthcare coverage, including mental health and on-demand virtual healthcare
  • 5 personal days, company-paid volunteer days, Sundays off, and a paid birthday off, in addition to paid vacation days
• Perks
  • Perkopolis employee discount program
  • REMIC licensing available
  • Employee discounts on furniture, electronics, and appliances
  • easyloans access to loans at lower interest rates
  • Tuition Assistance Program
• Recognition
  • Opportunities for monthly, quarterly, and semi-annual awards
  • Leadership development programs with over 70% internal promotion rate

What you will do:

• Build superior customer sales experiences by welcoming and engaging customers in person, over the phone, and via email
• Demonstrate compassion and empathy for customers by understanding their needs and matching them to suitable financial products
• Educate and empower customers to achieve their financial goals through credit building
• Capitalize on financial cross-sales and add-on products
• Communicate the terms and conditions of our financial products clearly
• Review and evaluate prospective loans through financial analysis and risk assessments
• Manage collections activities for past-due accounts
• Secure all necessary information for customer applications with attention to detail

Who you are as the successful candidate:

• An excellent communicator who is results-oriented and driven to increase customer satisfaction
• Compassionate, with integrity in every sale, caring deeply for customers
• Some experience in a customer-facing environment
• Able to pass background checks (criminal, employment, and credit)

Why should you work for goeasy?

Learn more about our culture by watching the video below or visiting http://goeasy.com/careers/

At goeasy, we believe in fostering a work environment where everyone can bring their best selves. We are committed to diversity, inclusion, and providing accommodations upon request during the recruitment process. Please inform us if you require any accommodations, and we will work with you to meet your needs.