Financial Service Representative

Money Mart; Kitchener; On-site; CAD 30,000 - 60,000; Full time

Job summary

A financial services provider in Kitchener is seeking a sales-driven candidate with a passion for customer service. The role involves managing transactions, negotiating payment terms, and ensuring a quality customer experience. Ideal candidates will have at least one year of financial services experience and cash handling skills. This position offers market competitive pay and comprehensive benefits including medical/dental, paid time off, and education reimbursement.

Benefits

Market competitive pay

Monthly bonus potential

Comprehensive medical/dental benefits

Competitive paid time off

Education reimbursement program

Exclusive perks through Perkopolis

Free company services

Discounted company services

Qualifications

• Minimum of one year of financial services and sales experience.
• A passion for customer service.
• Previous cash handling experience.

Responsibilities

• Deliver results on store profitability goals.
• Provide a quality customer sales experience.
• Determine customers' needs and provide solutions.
• Handle cash and accurately enter transactions.
• Negotiate payment terms with customers.
• Complete documentation accurately.
• Follow safety, security, and compliance requirements.

Skills

Sales driven

Customer service

Cash handling

Education

High school diploma or equivalent

Job description

At Money Mart, we're more than just a financial services provider – we're the catalyst for financial empowerment!

Our mission is to be North America's leading non-prime lender, serving a diverse range of customers and delivering unparalleled financial momentum. Our vision is to bridge the gap between people and their financial goals. With over 40 years of experience and more than 400 retail locations, we help customers achieve their financial dreams through innovative loan products, convenient check cashing, competitive currency exchange, seamless money transfers, and versatile prepaid cards.

In our communities, we collaborate with employees and customers to contribute over $500,000 annually to support food security, housing, health, emergency services, and other critical initiatives.

As a company, we are committed to creating an environment where everybody is somebody, and together, we win as a team. We believe diversity drives innovation, enhances creativity, and strengthens our communities. Our dedication to inclusivity goes beyond representation; it's about fostering a culture where everyone can thrive and contribute their unique perspectives.

Join us on this exciting journey as we continue to revolutionize the financial services industry and empower customers to thrive!

What we Offer:

• Market competitive Pay
• Monthly bonus potential based on the operational success you drive
  
  

Other Benefits Include:

• Comprehensive Medical/Dental Benefits
• Competitive Paid Time Off
• RRSP/RPP Contribution Options
• Education Reimbursement Program to invest in your education and career growth.
• Exclusive Perks through Perkopolis - enjoy special discounts and offers.
• Free company services including cheque cashing, money orders, Telpay/bill payment, and prepaid Mastercard.
• Discounted company services including foreign exchange and Koodo services.
• And Much More!
  
  

Branch location: 500 Fairway Rd Unit 19

During a typical day, you will:

• Deliver results on store profitability goals
• Provide a quality customer sales experience through efficient execution of all customer transactions
• Determine customers' needs and provide them with solutions that satisfy those needs
• Handle cash and accurately enter transactions into the system
• Contact customers over the phone with past due balances and negotiate payment terms and schedules
• Complete all documentation accurately
• Follow safety, security, and compliance requirements
  
  

Successful candidates will:

• Be sales driven
• Have a minimum of one year of financial services and sales experience
• Have a passion for customer service
• Have previous cash handling experience
• Have a high school diploma or equivalent
  
  

Money Mart is committed to accommodating applicant's with disabilities up to the point of undue hardship during the recruitment, assessment and selection process. If you are selected for an interview please notify Money Mart if you require accommodation in respect of the materials or procedures used at any time during this process. If you require accommodation Money Mart will work with you to determine how to meet your needs.