Financial Review & Collections Coordinator B014-25

Legal Aid BC; Vancouver; On-site; CAD 56,000 - 65,000; Full time

Job summary

An established industry player is seeking a Financial Review & Collections Coordinator to join their team. This role involves investigating client eligibility complaints, managing collections, and handling Small Claims Court actions. The ideal candidate will possess strong organizational and communication skills, along with a solid understanding of financial systems and court processes. The organization values inclusivity and offers flexible work arrangements, making it a great opportunity for those looking to make a meaningful impact in their community. Join a team dedicated to equity, diversity, and reconciliation.

Benefits

Paid Vacation

Comprehensive Benefits

Training Support

Employee Assistance Program

Flexible Work Arrangements

Transit Subsidies

Cultural Leave for Indigenous Employees

Inclusive Workplace Environment

Qualifications

• Minimum 2 years of relevant experience required.
• Advanced MS Word skills and basic MS Excel skills are necessary.

Responsibilities

• Investigate client eligibility complaints and make decisions on financial eligibility.
• Administer collections and manage Small Claims Court actions.

Skills

Financial Statement Analysis

Court Processes Knowledge

Discretion and Confidentiality

Organizational Skills

Communication Skills

Interpersonal Skills

Education

Grade 12

Legal Courses

Accounting Courses

Tools

Sage

Microsoft Word

Microsoft Excel

Microsoft 365

Job description

Financial Review & Collections Coordinator B014-25

Posted on: Thursday, May 8, 2025

LEGAL AID BC

Position Details:

• Competition No: B014-25
• Posting Date: May 8, 2025
• Closing Date: May 23, 2025
• Start Date: ASAP
• Salary: Job Class 10 ($56,845 - $64,857)
• Hours of Work: 35 hours/week, Monday to Friday
  Option for a modified work week (37.5 hours) with one earned day off every three-week cycle

Legal Aid BC is committed to embedding Truth and Reconciliation, and Equity, Diversity, and Inclusion in all aspects of its work. We encourage applications from equity-seeking groups, including First Nations, Inuit, Métis, persons with diverse abilities, gender diverse, racialized, and 2SLGBTQIA+ communities. We value a culture of inclusivity and are dedicated to supporting our staff and the communities we serve.

Primary Function

Investigate and assess client eligibility complaints, make decisions on financial eligibility, coordinate assessments, and prepare related correspondence. Initiate and manage collections and costs awarded files, including Small Claims Court actions and Conversion to Private Retainer requests.

Core Responsibilities

1. Review and Document Financial Eligibility Complaints: Handle complaints regarding client financial eligibility, prepare acknowledgment letters, and assess compliance with policies.
2. Assess Client Financial Eligibility: Review eligibility through documentation, communicate with clients, investigate past and current eligibility, and manage collection procedures if necessary.
3. Process Conversion to Private Retainer Requests: Evaluate and approve or deny requests, following up as needed.
4. Administer Collections: Review files, initiate recovery actions, respond to inquiries, arrange payment schedules, and maintain accounts and reports.
5. Manage Small Claims Matters: Initiate court actions, prepare pleadings, and represent the organization in court.
6. Handle Bankruptcy Claims: Complete necessary documentation, communicate with trustees, and continue collections if applicable.
7. Administer Settlements and Judgments: Reassess eligibility, communicate with involved parties, analyze documents, and manage collections.
8. Perform Other Duties: Conduct skip-tracing, update records, develop templates, recommend policy changes, and perform additional tasks as required.

Qualifications

Basic Requirements:

• Grade 12 plus legal and/or accounting courses
• Minimum 2 years relevant experience
• Typing speed of 40 wpm
• Advanced MS Word skills, basic MS Excel skills
• Equivalent education and experience considered

Rated Requirements:

• Knowledge of court processes, financial statement analysis, and relevant policies
• Experience with financial systems (e.g., Sage) and regulations (Small Claims, Debt Collections, Bankruptcy)
• Discretion and confidentiality skills
• Strong organizational, communication, and interpersonal skills
• Ability to work independently and under pressure

Skills Testing: May include Microsoft 365 applications and typing assessments.

Benefits

• Paid vacation, comprehensive benefits, training support, Employee Assistance Program
• Flexible work arrangements, transit subsidies, cultural leave for Indigenous employees, and an inclusive workplace environment

We thank all applicants; only shortlisted candidates will be contacted.