Financial Administrator, Child Care

YMCA of Hamilton/Burlington/Brantford; Brantford; On-site; CAD 40,000 - 45,000; Full time

Benefits offered by this job

Paid Vacation Entitlements increasing

Group health and benefits plans

Generous pension with employer match

Free YMCA HBB Health & Fitness Members

Professional development opportunities

Reduced rates for YMCA programs

EFAP

Career advancement opportunities

Job summary

YMCA of Hamilton|Burlington|Brantford is seeking a full-time Association Services team member to manage childcare registrations, data, and financial reporting. You will coordinate with childcare managers, process enrollments, and maintain records with confidentiality in a mission-driven charity.

The role requires 2-year post-secondary in business/office admin, proficiency in Microsoft Office and Salesforce, and strong customer service skills. Competitive benefits and YMCA membership included.

Qualifications

• Two-year post-secondary education in business or office administration or equivalent work experience.
• Proficient in Microsoft Office and database/CRM tools.
• Strong written and verbal communication with high attention to detail.

Responsibilities

• Deliver high-quality customer service for families via phone and email; process registrations and confirmations.
• Maintain and update placement data; prepare financial and statistical reports.
• Handle subsidy accounts, confidentiality, and data accuracy; input registrations and manage waitlists.
• Audit registration packages for completeness and accuracy; generate operation reports.

Skills

Microsoft Office

Salesforce

Customer service

Education

Two-year post-secondary in business or office administration

Tools

Salesforce

Job description

Description

Salary Range: $40,000 to $45,000 annually, commensurate with experience Grade: 2

Department: Association Services

Employment Type: Full Time, Salaried with benefits and complimentary YMCA membership

Number of Vacancies: 1

Anticipated Start Date: November 2026

Deadline to Apply: October 28, 2026

Why You’ll Love Working With Us: In addition to working with an amazing team in an inclusive and collaborative working environment that encourages creativity, curiosity, and celebrates success, we offer:

• Paid Vacation Entitlements that increase with seniority (subject to eligibility)
• Group health and benefits plans (includes medical, dental, and prescription medication, subject to eligibility)
• Generous pension plans with employer matching
• Free YMCA HBB Health & Fitness Memberships
• Professional development opportunities including paid training and access to YMCA education scholarships and incentives
• Reduced rates for YMCA HBB Child Care, Camp, and Child & Youth programs (subject to eligibility)
• Employee and Family Assistance Program (EFAP)
• Opportunities for career advancement

Position Overview:

We believe that it is through the power of our amazing people that the #YSavesLives. By joining the Association Services, you will contribute to making our Y the best place to work.

Reporting to the Supervisor, Child Care Administration, the incumbent collaborates closely with the Managers of Early Learning Child Care, General Managers and Inclusion Program Managers on all childcare program related matters.

In this position, you will be responsible for processing childcare registrations, maintaining and updating placement data, customer relations, and preparing financial and statistical reports as required. This position also involves handling subsidy account reconciliation, ensuring proper record storage, and maintaining confidentiality and integrity due to the sensitive nature of information.

Effective communication with childcare management, finance teams, parents, and municipalities are essential, along with active participation in Administration team meetings. Speed, accuracy, diplomacy, and confidentiality are critical skills for success in this position.

This is an excellent opportunity for an individual with a strong interest in working with the YMCA of Hamilton|Burlington|Brantford as a charitable organization, contributing to the Hamilton|Burlington|Brantford, ON.

What You’ll Do:

• Deliver high-quality customer service for families - answer phone/emails, direct client to appropriate person, process registrations, send out confirmation letters, process change of status, monitor parent and staff feedback regarding enrolment and/or payment processes.
• Create and send out pivotal attendance sheets to supervisors and check for accuracy\"
• Complete month end reports - enrollment statistics, attendance, etc.
• Input new registrations, withdrawals, changes and maintain waitlists
• Process program applications (SACC, PA Days & Breaks, Kinder Connections)
• Prepare and send payment schedules/invoices to parents and third-party organizations
• Audit registration packages for accuracy and all required information
• Generate accurate reports to reflect operations.

What You’ll Bring:

• Two-year post-secondary education in business or office administration and/or equivalent work experience.
• Strong computer skills and proficient in Microsoft Office
• Excellent written and verbal communication skills, with strong attention to detail, ensuring accuracy in all written communication and financial documentation.
• Effective time management and highly organized to manage the responsibility of three-four projects and working in a team environment
• Results oriented and self-motivated.
• Proven ability to work effectively in a fast-paced environment that is customer service focused
• Flexible, adaptable, could manage multiple tasks and deadlines
• Must provide a current criminal record check as per the Association’s policy
• You have experience working with a database or CRM (Salesforce)
• You have knowledge of the licensed childcare environment

This position requires a commitment to the YMCA mission and core values of: Inclusion, Caring, Honesty, Respect and Responsibility, as well as a commitment to building developmental assets in children and adults.

Our Commitment to Safeguarding Children and Youth: All offers of employment will be subject to the provision that the successful incumbent provides the YMCA of Hamilton|Burlington|Brantford with a current and satisfactory Police Records Check. Positions responsible for the direct supervision of children and/or vulnerable persons will be required, in addition to a Police Records Check, to provide a Vulnerable Sector Screening Report at the time of hire. Police Records Checks are reviewed on an individual basis, and the offence(s), if any, is considered in the decision‑making process in relation to the requirement of working with children; therefore, not eliminating all candidates with a record from being offered a position.

Organizational Overview: As one of the largest charitable community service organizations in Canada, the YMCA of Hamilton|Burlington|Brantford responds to critical social needs in the community and works to provide solutions. By nurturing the potential of children, youth and adults, the YMCA connects people to life-building opportunities, to each other and enhances their quality of life. We foster social responsibility and healthy living. The YMCA works collectively with community partners that share the YMCA’s determination in strengthening the foundations of community for all people.

Inclusion, Diversity, Equity and Accessibility: The YMCA of Hamilton|Burlington|Brantford is committed to creating an inclusive, diverse, equitable and accessible environment. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or neurodiversity.

We understand the social barriers preventing individuals from applying for open roles. We encourage those from the Indigenous, 2SLGBTQIA+, BIPOC, and Disabled communities to apply.

If you need any accommodation throughout the recruitment process, please do not hesitate to contact our People, Leadership and Culture Department at [e-mail]

Ready to Make a Difference: The YMCA is a charity that ignites the potential in people. #YSavesLives starts with building a strong community. If you’re passionate about creating a vibrant and healthy community where everyone thrives, we want to hear from you!

Artificial Intelligence (AI) Disclosure: Artificial intelligence ("AI") may be used to support the screening, assessment, or selection of applicants for this position. All hiring decisions involve human review.

Qualifications

Behaviors

Required

Team Player

Works well as a member of a group

Detail Oriented

Capable of carrying out a given task with all details necessary to get the task done well

Education

Some post college or better in Finance.

Experience

Two-year post-secondary education in business or office administration and/or equivalent work experience.