Membership Associate (Part-Time)

YMCA of Hamilton/Burlington/Brantford; Hamilton; On-site; CAD 22,000 - 31,000; Part time

Benefits offered by this job

Vacation entitlements

Group health and benefits

Employer-matched pension

Free YMCA memberships

Professional development

Child care program discounts

Mental Health On Demand

Career advancement

Job summary

YMCA of Hamilton|Burlington|Brantford is seeking a Part-Time Membership Associate at Flamborough Family YMCA (Waterdown, ON). You will support registration and information services for members and prospective members, with shifts including mornings, evenings, and weekends.

Responsibilities include conducting financial assistance interviews, processing memberships, and delivering exceptional customer service. A Criminal Records Check is required and Avocado software experience is a plus.

Qualifications

• Criminal Record Check required.
• College-level education in Marketing or Office Administration preferred.
• 1-3 years of customer service and sales experience.
• Strong problem-solving and mathematical skills.
• Excellent interpersonal and communication skills; team player.

Responsibilities

• Serve as information hub and deliver excellent customer service at the member access point.
• Conduct personal financial assistance interviews with confidentiality and sound judgment.
• Assist Membership Manager with membership processes per YMCA HBB standards.
• Process memberships, cancellations, Membership Agreement forms, and branch communications.
• Utilize Avocado Software for member account interpretation and maintenance.

Skills

Criminal Record Check

Customer service experience

Interpersonal skills

Communication skills

Problem solving

Flexible shifts

Education

College-level education in Marketing/Office Admin

Tools

Avocado software

Job description

Flamborough Family YMCA
207 Parkside Drive
Waterdown, ON L0R 2H1, CAN

Description

Hourly Rate: $19.25 per hour

Position Grade: Grade 2

Department: Health, Fitness & Aquatics

Location: Flamborough Family YMCA, 207 Parkside Drive, Waterdown, ON

Work Hours: 29 hours (Part Time)

Employment Type: Part Time, Hourly

Deadline to Apply: October 12, 2026

Anticipated Start Date: October 2026

No. of Vacancies: 1

Why You’ll Love Working With Us
In addition to working with an amazing team in an inclusive and collaborative working environment that encourages creativity, curiosity, and celebrates success, we offer:

• Paid Vacation Entitlements that increase with seniority (subject to eligibility)
• Group health and benefits plans (includes medical, dental, and prescription medication, subject to eligibility)
• Generous pension plans with employer matching
• Free YMCA Health & Fitness Memberships
• Professional development opportunities including paid training and access to YMCA education scholarships
• Reduced rates for YMCA Child Care, Camp, and Child & Youth programs (subject to eligibility)
• Mental Health On Demand (MHOD) Program
• Opportunities for career advancement

Position Overview

We believe that it is through the power of our amazing people that the #YSavesLives. By joining the Health, Fitness, Aquatics & Residence team, you will contribute to making our Y the best place to work.

This Membership Associate provides front-line assistance and communication to members and prospective members in the areas of registration and general information. All positions will require availability to work on a flexible schedule; required shifts include primarily opening shifts, along with evenings and weekends. The successful incumbent will have responsibilities in facilitating personal financial assistance interviews and coordinating administrative functions related to the Membership Sales & Service area and the provision of excellent customer service to members, participants, staff and volunteers.

This is a great opportunity for an individual with strong relationship-building and communication skills. The Membership Associate will help foster a supportive team environment that will contribute to making the YMCA of Hamilton|Burlington|Brantford an outstanding place to work.

What You'll Do

• Play a key role at the information hub of the branch and provide excellence in customer service at a member point of access.
• Conduct personal financial assistance interviews, always exercising sound judgment and confidentiality.
• Administrative responsibilities and support to the Membership Manager in ensuring the membership processes are followed to YMCA HBB standard.
• Play an essential front-line role in processing memberships, cancellations, Membership Agreement forms, and branch communication.
• Member access responsibilities include the use of Avocado Software and member account
  interpretation.

What You'll Bring

• Criminal Record and Judicial Matters Check.
• Post-secondary education at the college level in Marketing, Office Administration, or related field is preferable.
• 1-3 years’ experience in a customer service and sales environment.
• Excellent problem-solving skills with sound understanding of mathematics.
• Ability to take responsibility and a proven team player.
• Excellent interpersonal and communication skills with the ability to represent the Association professionally in interactions with internal stakeholders and/or external communities.

A Major Asset

• Current Standard First Aid/CPR-C
• You have worked in non-profit, charity, or public sector organizations.
• Avocado experience is preferred, but training is available.

All offers of employment will be subject to the provision that the successful incumbent provides the YMCA of Hamilton|Burlington|Brantford with a current and satisfactory Police Records Check. Positions responsible for the direct supervision of children and/or vulnerable persons will be required, in addition to a Police Records Check, to provide a Vulnerable Sector Screening Report at the time of hire. Police Records Checks are reviewed on an individual basis, and the offence(s), if any, is considered in the decision-making process in relation to the requirement of working with children; therefore, not eliminating all candidates with a record from being offered a position.

All offers of employment will be subject to the provision that the successful incumbent provides YMCA Hamilton | Burlington | Brantford with a current and satisfactory Police Records Check. Positions responsible for the direct supervision of children and/or vulnerable persons will be required, in addition to a Police Records Check, to provide a Vulnerable Sector Screening Report at the time of hire. Police Records Checks are reviewed on an individual basis, and the offence(s), if any, is considered in the decision-making process in relation to the requirement of working with children; therefore, not eliminating all candidates with a record from being offered a position.

Organizational Overview

As one of the largest charitable community service organizations in Canada, the YMCA of Hamilton|Burlington|Brantford responds to critical social needs in the community and works to provide solutions. By nurturing the potential of children, youth and adults, the YMCA connects people to life-building opportunities, to each other and enhances their quality of life. We foster social responsibility and healthy living. The YMCA works collectively with community partners that share the YMCA’s determination in strengthening the foundations of community for all people.

Inclusion, Diversity, Equity and Accessibility

The YMCA of Hamilton|Burlington|Brantford is committed to creating an inclusive, diverse, equitable and accessible environment. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or neurodiversity.

We understand the social barriers preventing individuals from applying for open roles. We encourage those from the Indigenous, 2SLGBTQIA+, BIPOC, and Disabled communities to apply.

If you need any accommodation throughout the recruitment process, please do not hesitate to contact our People, Leadership and Culture Department at [e-mail]

Ready to Make a Difference?

YMCA HBB is a charity that ignites the potential in people. #YSavesLives starts with building a strong community. If you’re passionate about creating a vibrant and healthy community where everyone thrives, we want to hear from you!

Artificial Intelligence (AI) Disclosure

Artificial intelligence ("AI") may be used to support the screening, assessment, or selection of applicants for this position. All hiring decisions involve human review.

Dedicated

Devoted to a task or purpose with loyalty or integrity

Team Player

Works well as a member of a group

Ability to Make an Impact

Inspired to perform well by the ability to contribute to the success of a project or the organization

Flexibility

Inspired to perform well when granted the ability to set your own schedule and goals