Finance Training Consultant

McGill University; Sherbrooke; On-site; CAD 80,000 - 100,000; Full time

Job summary

A prestigious university in Canada is seeking a Finance Training Consultant. The role involves supporting the Finance user community, responding to inquiries, and maintaining training documentation. Ideal candidates have strong communication skills in both English and French, along with experience in financial systems. A competitive benefits package and a collaborative work environment are offered.

Benefits

Competitive benefits package

Defined contribution pension plan

Tuition waiver for employees and dependents

Up to two remote work days per week

Qualifications

• Minimum 3 years related experience.
• Service-oriented and able to troubleshoot/resolve user difficulties.
• Must communicate effectively in English and French.

Responsibilities

• Respond to Finance inquiries from the finance community.
• Document and maintain accurate information for Finance tickets.
• Triage Help Desk questions to determine escalation needs.
• Update Financial Services website and training materials.
• Process daily course registrations.

Skills

Knowledge of the Financial Information System (Minerva/Banner)

Experience in training

Strong interpersonal skills

Strong communication skills in English

Strong communication skills in French

Education

DEC III

Tools

Jira

Microsoft Office

SnagIt

Captivate

Adobe Professional

Crystal Reports

Confluence

Job description

Finance Training Consultant page is loaded

Finance Training Consultant

Apply locations Sherbrooke 680 time type Full time posted on Posted Yesterday time left to apply End Date: August 22, 2025 (8 days left to apply) job requisition id JR0000068100

Please refer to theHow to Apply for a Job (for External Candidates) job aid for instructions on how to apply.

If you are an active McGill employee (ie: currently in an active contract or position at McGill University), do not apply through this Career Site. Login to your McGill Workday account and apply to this posting using the Find Jobs report (type Find Jobs in the search bar).

Position Summary:
Under the supervision of the Systems and Training Manager, the Finance Training Consultant is responsible to respond to tickets/ phone calls related to Finance Banner & Minerva inquiries and Accounts Payable requests, provide training to the Finance user community and maintain all Financial Services’ documentation relating to the website, knowledge base and How To’s.

Primary Responsibilities:

• Respond to a wide variety of Finance related inquiries received from the finance community (academics, researchers and financial administrative staff)
• Document and maintain accurate up-to-date information for all tickets in the Finance Service Desk portal. Handle incoming phone calls and emails
• Effectively triage complex Help Desk questions to determine if an issue needs to be escalated to an area within Financial and Procurement Services or within the University
• Maintain and update the Financial Services website, post announcements as required
• Review, edit and maintain training material posted in the Knowledge Base and in Finance-related courses located in myCourses such as how-to instructions, tutorials, simulations, video files
• Process course registration on daily basis
• Maintain Finance related listservs

Other Qualifying Skills and/or Abilities
Knowledge of the Financial Information System (Minerva/Banner).Experience in training and making presentations to groups or individuals.Must be service-oriented and able to troubleshoot/resolve users’ difficulties and problems. Strong interpersonal skills.Strong communication skills in English, spoken and written. French, spoken and read. Demonstrated ability to work in a PC environment using a variety of software such as, Jira, Microsoft Office, SnagIt, Captivate, Adobe Professional, WMS, including a working knowledge of Crystal Reports, Jira, Confluence.

As one of Montreal's Top Employers, here is what we offer:

• Competitive benefits package (Health, Dental, Life Insurance) (if eligible)
• Defined contribution pension plan (with employer contribution up to 10%) (if eligible)
• Group Registered Retirement Savings Plan (RRSP) and Tax Free Savings Account (TFSA)
• Competitive vacation policy
• Two (2) personal days
• Two (2) floating holidays
• Nine (9) "Summer Fridays" - paid days off between the St-Jean Baptiste holiday and Labour Day
• Paid time off over the December holiday period
• Tuition waiver for regular employees and their dependents
• Up to two (2) days of remote work per week where the position permits

Before applying, please note that to work at McGill University, you must be both authorized to work in Canada and willing to work in the province of Quebec at the campus where the position is based / located.

Knowledge of English: McGill University is an English-language university where day to day duties may require English communication both verbally and in writing. The level of English required for this position has been assessed at a level # (qualifier) on a scale of 0-4.

For a definition of our language proficiency levels, please click here .

Minimum Education and Experience:

DEC III 3 Years Related Experience /

Hourly Salary:

(MUNACA Level H) $33.05 - $40.97

Hours per Week:

33.75 (Full time)

Supervisor:

Systems and Training Manager

Position End Date (If applicable):

2026-07-18

Deadline to Apply:

2025-08-21

McGill University hires on the basis of merit and is strongly committed to equity and diversity within its community. We welcome applications from racialized persons/visible minorities, women, Indigenous persons, persons with disabilities, ethnic minorities, and persons of minority sexual orientations and gender identities, as well as from all qualified candidates with the skills and knowledge to productively engage with diverse communities. McGill implements an employment equity program and encourages members of designated groups to self-identify. Persons with disabilities who anticipate needing accommodations for any part of the application process may contact, in confidence, [e-mail] .

Located in one of the world’s great multicultural and multilingual cities, McGill University is internationally recognized for its excellence as a leading institution of higher education and research.
For nearly 200 years, through the work of dedicated people, McGill has been breaking ground in diverse fields and contributing solutions to some of the world’s most significant issues.
McGillians are proud to be part of a community that is both global and local, inspired by challenge and committed to shaping a better future. McGill received a Platinum STARS rating in sustainability, is among Canada’s greenest employers, and is a top Montreal Employer.
Grandescunt Aucta Labore. By work, all things increase and grow.
Find a sense of purpose. Develop your future. Join us today.