Finance Account Representative

Intello Technologies Inc.; Victoria; On-site; CAD 40,000 - 60,000; Full time

Job summary

A leading technology company is seeking a detail-oriented billing support specialist to ensure accurate client invoices and rectify errors efficiently. In this role, you will utilize strong communication skills and analytical abilities while working in a fast-paced environment. Join a team focused on innovation and dedicated to enhancing customer experiences while growing your career in a supportive and inclusive culture.

Qualifications

• Must possess keyboarding skills.
• Demonstrated ability to effectively compile information and analyze data.
• Must be willing and able to work various shifts.

Responsibilities

• Investigate and correct billing errors and update job-related databases.
• Discuss billing matters with clients or refer to others.
• Ensure accurate charges and timely reporting.

Skills

Attention to detail

Keyboarding skills

Effective communication

Data analysis

Job description

Select how often (in days) to receive an alert:

KEY PURPOSE:

To provide operations support for the billing and/or correction of client accounts/invoices.

MAIN RESPONSIBILITIES:

Billing Support

• investigate and correct a variety of errors related to toll, service and/or network records/codes; identify problems and refer to appropriate person/area to resolve or issue write-off according to established procedures
• release records to billing after correction is completed
• compile information, calculate and apply credits or debits to client accounts/invoices to meet deadlines
• update and maintain job related databases, tables and files
• distribute and file reports/invoices

Communication

• discuss billing related matters and/or refer to others

RESULTS OR OUTCOMES:

Accurate and timely investigation and correction of error messages.

Client charges/invoices are accurate and applied to meet deadlines.

Job related systems, databases, and files are updated in a timely manner.

KEY JOB REQUIREMENTS:

Skills & Knowledge

• of billing and error correction procedures; toll, service and/or network records/codes
• of job related equipment, systems and databases
• of common business software applications

Effort

• keyboarding
• focus on monitor and fine print data

Responsibility

• to investigate, track and initiate the billing and/or correction of records and/or document within established procedures

Working Conditions

• normal office environment

OTHER:

• Performs other functions as assigned which do not affect the value of the job.

Qualifications

IN ORDER TO BE CONSIDERED ON A VACANCY, YOU MUST:

• Be performing satisfactorily in your current job
• Apply by the closing date specified
• Meet any minimum requirements or restrictions specified in the job posting
• Meet the minimum time requirements in your current job or have approval from your manager to post out

QUALIFICATIONS:

• Aptitude for sales.
• Must possess keyboarding skills.
• Maintain a high degree of accuracy and attention to detail.
• Ability to effectively compile information, analyze data and make sound judgments.
• Must be willing and able to work various shifts including evenings, weekends and statutory holidays based on business needs.
• Must possess Personal Computer navigational skills.
• Demonstrated professional oral and written communications skills.
• Self-motivated, work well with minimal or no direct supervision.
• Ability to effectively handle both favourable and unfavourable customer interactions.
• Demonstrated ability to identify problems and situations, take appropriate action, implement solutions or escalate as required.
• Ability to work effectively in a team environment and collaboratively with other departments.
• Maintain a high level of performance under the pressure of time constraints and a fast-paced changing environment.
• Demonstrated ability in planning and organizing to meet scheduled deadlines.
• Commit to continuous learning. Demonstrate the ability to learn and apply learned skills to related situations and complete and pass all related exams.

Advanced knowledge of English is required because you will occasionally interact in English with external parties (clients, suppliers, candidates, external partners, etc.); and work with IT tools whose interface is only accessible in English as part of this position's main responsibilities given its national scope.

A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.

You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team memberwill be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.

Contact Centre

Do you live, breathe, and sleep customer care? We do – every single one of us. We understand what a great customer experience is.

We are honoured to be recognized

1.16 million
TELUS TV customers

15.5 million
Residential and wireless subscribers

Accessibility

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.