Field Technology Services Analyst

Discovery Silver Corp; Timmins; On-site; CAD 70,000 - 90,000; Full time

Job summary

Join a leading precious metals company as a Field Technology Support Technician in Timmins, Ontario. You'll be responsible for the maintenance and support of on-board technology systems in heavy equipment, ensuring optimal functioning and safety compliance. Ideal candidates possess a degree in mechanical or electrical engineering and have experience in technical support roles. Embrace the opportunity to contribute to a company that values community and employee growth.

Qualifications

• 3 to 5 years of experience in technical or field support roles related to technology and heavy equipment.
• Skilled in troubleshooting and repairing on-board technology & low voltage DC systems.
• Effective communication skills at all levels.

Responsibilities

• Support and configure technologies for heavy equipment including troubleshooting issues.
• Diagnose and repair electro-mechanical issues and low-voltage electrical systems.
• Provide hands-on support for technology installations and upgrades.

Skills

Troubleshooting

Field Support

Communication

Education

Diploma or Degree in Mechanic or Electrical/Engineering Technology

Job description

Discovery is an Americas-focused precious metals company with a diversified portfolio. Our Mission is to deliver sustainable value for all stakeholders by operating in a safe and responsible manner and having a positive impact on local communities.

Located in and around the City of Timmins, Ontario, Porcupine has two underground and one open pit mines. A continuous operation for over 100 years that provides a great work-life balance. Employees from diverse backgrounds are empowered through engagement, involvement, and growth opportunities in the workplace.

Location
Timmins, Ontario

Schedule
5x5x4

Purpose

Provide day-to-day technical support, maintenance, installation, and upgrade services for operational on-board technology systems on a wide range of heavy equipment, including haul trucks, loaders, excavators, and drills, as well as the associated back-end infrastructure that supports these systems. This is primarily a field role, meaning the successful candidate will be working on-site and in the field, performing hands-on tasks.

Core responsibilities include supporting and configuring technologies such as fleet management systems fatigue monitoring, collision detection, telemetry, and GPS augmentation. The technician will diagnose and repair electro-mechanical issues, troubleshoot low-voltage on-board systems, install and maintain two-way radios and Blast PED systems, and provide Level 1 and 2 incident support across both equipment and supporting infrastructure.

Responsibilities

1. Safety and Regulatory / Policy Compliance

• Adhere to the company's Occupational Health and Safety policy and procedures.
• Consistently demonstrate and encourage safe work practices, particularly when working on or around heavy equipment.
• Support regulatory and corporate compliance initiatives as they pertain to information, infrastructure, and technology assets.
• Promote and comply with the company's goals and values.

2. Field Technology Support

• Provide hands-on support, maintenance, installation, and upgrades for on-board technology systems in heavy equipment such as haul trucks, loaders, excavators, drills and a variety of other pieces of equipment
• Diagnose and repair electro-mechanical issues related to on-board systems.
• Troubleshoot and repair low-voltage electrical systems related to on-board systems.
• Configure and support onboard technologies, including:
  • Fleet management systems
  • GPS augmentation systems
  • Fatigue monitoring and collision detection
  • Telemetry and wireless data transmission units
  • Blast PED systems
  • Two-way radio and cap lamp systems
• Perform new installations and ensure proper function and integration with back-end systems.

3. Incident Management

• Respond to and resolve Level 1 and 2 incidents related to onboard and field network technologies.
• Track issues, coordinate resolutions, and escalate when necessary to supervisory or vendor support.
• Execute change and update processes for field technologies and related infrastructure.
• Monitor and maintain service availability and performance for fleet and communications systems.

4. Request Fulfillment

• Process and fulfill requests for two-way radio programming and system updates.
• Configure and activate additional services within onboard and wireless technology platforms.
• Support the installation and configuration of systems related to drilling, hauling, and loading operations.

5. Asset Management

• Maintain and manage inventory of onboard technology and operational computing assets.
• Coordinate with service providers to ensure timely repair, replacement, and preventive maintenance of field-deployed hardware.
• Ensure proper documentation of installations, updates, and configurations.
• Follow all required safety procedures when servicing or accessing equipment and electronics in the field.

Training and Education

• Diploma or Degree, preferred in Mechanic, Electrical/Engineering Technologist, or related

Skills and Experience:

• 3 to 5 years of experience in technical or field support roles related to technology and heavy equipment.
• Broad knowledge of all technology considerations (performance, scalability, maintainability, deployment, operations, technology infrastructure)
• Skilled in troubleshooting and repairing on-board technology & low voltage DC systems on heavy equipment by following schematics and wiring diagrams, with a strong understanding of communication concepts and problem-solving to deliver effective, solution-based outcomes
• Experience providing field-based support, installation, or diagnostics on mobile equipment is highly preferred.

• Valid “G” driver’s license.
• Effective communication skills, both oral and written, with vendors, service providers, colleagues, clients, and customers at all levels.
• Ability to plan, prioritize, and manage multiple tasks effectively.
• Competence in incident tracking and resolution.
• Prior mining or industrial experience

We understand no candidate will meet every single desired qualification. If your experience looks a little different from what we’ve identified and you think you can bring value to the role, we’d love to learn more about you!

As an equal opportunity employer, Discovery is committed to diversity, inclusion and accessibility. Accommodations are available on request for candidates taking part in all aspects of the selection process.