Field Technician & Submetering Analyst (Hybrid)

Util-Assist Inc.; Newmarket; Hybrid; CAD 55,000 - 70,000; Full time

Job summary

A utility consulting firm in Ontario is seeking a Field Technician & Submetering Analyst to support metering operations and ensure billing accuracy. Ideal candidates will have strong problem-solving skills and a background as a field technician. We foster a flexible, inclusive workplace and offer competitive pay, along with opportunities for growth.

Benefits

Flexible work environment

Comprehensive wellness programs

Competitive pay and benefits

Qualifications

• Experience with site visits for communication issues.
• Experience as a field technician.
• 2+ years in statistics/data analysis.
• Basic knowledge of Oracle and SQL Server.

Responsibilities

• Coordinate site activities for metering operations.
• Validate metering data for billing accuracy.
• Troubleshoot communication hardware/software.
• Collaborate with vendors and project managers.

Skills

Attention to detail

Verbal and written communication

Problem-solving

Analytical mindset

Independence and collaboration

Time management

Education

Post-secondary education

Tools

Data collection software

Communication hardware

MS Office

Job description

Field Technician & Submetering Analyst (Hybrid)

Join to apply for the Field Technician & Submetering Analyst (Hybrid) role at Util-Assist Inc.

Who We Are :

Util-Assist is a leading consulting and services partner to electric, water, and gas utilities across North America. We help utilities navigate digital transformation—empowering them with smart technology, data-driven solutions, and customer-first services. From outage communications to billing support and grid security, we’re reshaping how utilities serve their communities.

At Util-Assist, our people are our power. We foster a flexible, supportive workplace grounded in four core values: Deliver Excellence, Put People First, Do the Right Thing, and Be Humble. Recognized as a Great Place to Work, we offer rewarding, purpose-driven careers where you can grow, innovate, and make a real impact.

Learn more at www.util-assist.com.

The Opportunity :

We are seeking a skilled Field Technician & Submetering Analyst to join our growing Customer Assist team! In this role, you will support metering operations by coordinating site activities, managing and verifying automated meter reads, collecting meter data in the field and remotely, and ensuring billing accuracy. You will troubleshoot communication hardware/software, resolve equipment issues, and perform manual data collection as needed. Collaboration with vendors, project managers, and internal teams is essential to ensure timely meter reads, system performance, and compliance with regulatory standards.

What You’ll Be Doing :

1. Work with contractors to set up, test, and verify automated meter reading system installations both in the field and remotely.
2. Collect field meter reads.
3. Maintain and troubleshoot onsite communication hardware.
4. Validate metering data for billing accuracy.
5. Perform manual data collection when required.
6. Configure new installations as needed.
7. Manage stale or defective meters by identifying, reporting, troubleshooting, and rectifying issues before billing.
8. Collaborate remotely with vendors and project managers to resolve onsite issues.
9. Collect, analyze, and investigate missing or failed meter data.
10. Escalate and resolve read failures, coordinating with vendors if necessary.
11. Maintain issue tracking documentation and update stakeholders.
12. Validate FTP file transfers regularly.
13. Ensure compliance with regulatory SLAs.
14. Navigate third-party software applications.
15. Analyze data trends and patterns in complex datasets.
16. Optimize billing, read capture, and operational processes.
17. Participate in weekly meetings with clients and vendors.
18. Support data sync operations and escalate customer-impacting issues.

What Kind of Person Should You Be :

• Strong attention to detail
• Excellent verbal and written communication skills
• Problem-solving skills with the ability to simplify complex issues
• Analytical mindset
• Ability to work independently and collaboratively with clients and vendors
• Capable of managing multiple priorities in a fast-paced environment

What Skills Do You Need :

• Experience with site visits for communication issues (e.g., modem replacements)
• Experience as a field technician
• Post-secondary education
• Experience in data analytics or IT communications in the utility sector (asset)
• 2+ years in statistics/data analysis
• Knowledge of MDM (asset)
• Knowledge of communication hardware (advanced)
• Experience with data collection software (advanced)
• Intermediate understanding of the utility industry
• Basic knowledge of Oracle and SQL Server
• Proficiency in MS Office (advanced)

Why You’ll Love Working at Util-Assist :

We believe work should empower you. Here’s what makes us a great place to grow your career :

• Flexible work environment with hybrid arrangements
• Summer hours from June to August
• Full vacation and birthday day off at the start of the year
• Recognized as a Great Place to Work for four consecutive years
• Comprehensive wellness programs and mental health resources
• Opportunities for career growth and development
• Innovative projects in utility transformation
• Competitive pay and benefits, including health, dental, RRSP matching, parental leave top-up, and discounts

Applicants must complete SIN and passport verification and pass a police check. We encourage candidates who are excited to learn and grow, even if they don’t meet every requirement. We are committed to diversity and inclusion and offer accommodations during the recruitment process. For accommodations, contact us at [e-mail]. Note: We do not provide immigration support; candidates must have legal authorization to work in Canada or the U.S.

Interested candidates should submit their resume and cover letter by July 17, 2025. Only selected candidates will be contacted for interviews.