Field Technician

BlueCrest; Toronto; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading solutions provider is seeking an On-Site Field Technician in Toronto, Canada. The role involves troubleshooting and maintaining complex electromechanical equipment, customer service, and requires a valid driver's license. Candidates should have experience in customer relationship management and be flexible with working hours. Comprehensive benefits are offered.

Benefits

Medical, dental, and vision coverage

401(k) Saving Plans

Employee assistance and wellness programs

Qualifications

• Minimum of 1 year experience troubleshooting and repairing complex mechanical equipment.
• Strong experience working on electro-mechanical equipment.
• Proven experience in building customer relationships.

Responsibilities

• Perform preventative maintenance on electromechanical equipment.
• Troubleshoot customer reported problems.
• Plan and perform equipment upgrades and new installations.

Skills

Troubleshooting electromechanical equipment

Customer relationship management

Manual dexterity

Ability to lift up to 50lbs

Job description

Job Description

DMT Solutions Global Corporation (d/b/a “BlueCrest”) offers products and services that enable clients to integrate all areas of print and mail into an end-to-end production environment. Our core products include high-speed, high-volume inserting equipment, customized sortation products for mail and parcels, software and high-speed digital color printing systems that create high-value, relevant and timely communications targeted to our clients’ customers.

BlueCrest is a global, innovative market leader in the mail space. Although our manufacturing headquarters is based in Danbury, Connecticut, we are a global company with clients and team members in over 15 countries worldwide, including an expansive field service team comprised of over one thousand specialized field service technicians.

Shift: Candidate must be available to work Continental shift (nights and days rotation). Rotating Shifts - 07:00 to 19:00 and 19:00 to 07:00. Repeating for 4 weeks at a time. The nightshift is 15% premium and weekend dayshift is 10% premium.

Responsibilities

On-Site technicians keep electromechanical equipment running for corporate clients. They are the front line of customer service and client relationship as well. On-Site technicians perform preventative maintenance and repair large high volume mailing systems.

• Proactively schedule and perform preventative maintenance
• Trouble-shoot customer reported problems.
• Proactively monitor, schedule, and prioritize tasks to maximize customer satisfaction
• Plan and perform equipment upgrades and new installations
• Manage a queue of calls to ensure that customers are contacted within the established guidelines, and that incidents are closed in a quality manner within the established guidelines.

Qualifications

As an Onsite/Field Technician you have:

• A minimum of 1 years' experience trouble-shooting and repairing complex mechanical equipment.
• Strong experience working on electro-mechanical equipment
• A minimum of two years proven experience in building and enhancing Customer relationships.
• A valid driver's license is required.
• Must maintain reliable transportation to travel to and from customer locations
• The ability to perform frequent lifting and/or moving items up to 50lbs. Are you able and willing to do this with or without accommodation?
• Flexibility to work overtime, weekends, holidays, and/or different shifts as needed with minimal notice

Benefits

As a leading provider of enterprise print, mail, and customer communications solutions, BlueCrest, Inc. is committed to its employees. This commitment is embodied in our competitive benefits package, which includes medical, dental, and vision coverage, as well as flexible spending accounts, life insurance, disability income, 401(k) Savings Plans, and employee assistance and wellness programs.

EEO Statement

BlueCrest is proud to be an equal opportunity employer. We are committed to developing and retaining an inclusive workforce around the globe, free of unlawful discrimination, harassment and retaliation. We provide equal employment opportunities to all persons without regard to race, ethnicity, creed, color, religion, age, sex, national origin, disability status, marital or familial status, genetics, pregnancy, veteran status, sexual orientation, gender identity or expression, or any other characteristic for which discrimination is prohibited by law