Field Tech II - Technicien de terrain II (Ottawa)

Compucom; Ottawa; On-site; CAD 45,000 - 70,000; Full time

Job summary

An established industry player is seeking a bilingual Field Technician II in Ottawa to support and maintain client hardware. This role involves troubleshooting and repairing laptops, desktops, and printers while ensuring excellent customer service. The ideal candidate will possess strong communication skills and relevant IT certifications, including CompTIA A+. With travel requirements, this position offers an exciting opportunity to work autonomously in a dynamic environment. Join a dedicated team that values ownership, integrity, and a fun work atmosphere.

Qualifications

• Experience in IT support and hardware maintenance.
• Ability to work independently and manage real-time calls.

Responsibilities

• Maintain and repair computer systems, hardware, and peripherals.
• Document and upgrade hardware and software systems.

Skills

Troubleshooting

Communication Skills

Interpersonal Skills

Time Management

Education

CompTIA A+

Server Certifications (IBM, HP, Dell)

Tools

HP Desktops/Laptops

Lexmark/Xerox/HP Multifunction Devices

Network Devices

Job description

Join to apply for the Field Tech II - Technicien de terrain II (Ottawa) role at Compucom.

Compucom Systems, Inc. provides end-to-end IT managed services to enable the digital workplace for enterprise, midsize and small businesses. We employ a customer-centric, dedicated team that Act Like an Owner, Do the Right Thing, and Have Fun Doing It! We’re seeking a bilingual (English & French) Field Technician for our Ottawa location. Eligibility for a Top Secret government security investigation is required.

As a Field Technician II, you will support and maintain laptops, desktops, and printers for end users and clients. A valid passport, driver’s license, and vehicle are necessary. This role reports to the Field Services Manager.

Responsibilities:

• Maintain, analyze, troubleshoot, and repair computer systems, hardware, and peripherals.
• Document, upgrade, or replace hardware and software systems.
• Manage user account information, including rights, security, and system groups.
• Identify, analyze, and repair product failures; order and replace parts as needed.
• Use experience and judgment to plan and achieve goals.
• Perform various complex tasks under general supervision, requiring creativity and autonomy.

Basic Tasks:

• Desk-side software support.
• High-end printer and multi-function laser component repair.
• Server hardware repair and software restoration.
• Network device replacement and configuration.
• Basic network troubleshooting.
• Smart Hands execution.

Qualifications:

• Relevant experience in the field or related area; familiar with industry concepts, practices, and procedures.
• Ability to manage calls in a real-time reporting environment.
• Ability to work independently with limited supervision.
• Excellent verbal and written communication skills.
• Strong interpersonal skills.

Certifications:

• Required: CompTIA A+
• Nice to Have: HP/Dell/Lenovo desktops/laptops, Lexmark/Xerox/HP multifunction devices, server certifications from IBM, HP, Dell, CompTIA Network+, and Server+.

This position requires bilingual French/English proficiency and eligibility for a Top Secret security investigation. Located in Ottawa, the role involves supporting and maintaining client hardware, with travel requirements including a valid passport, driver’s license, and vehicle.