Field Support Specialist- Canada

DRiV Incorporated; Toronto; Remote; CAD 65,000 - 90,000; Full time

Job summary

DRiV Incorporated in Canada seeks a Technical Product Specialist to cover Ontario and Manitoba with a focus in Toronto. You bring deep automotive service knowledge and Red Seal certification to train and support our product lines.

In this role you will schedule visits, deliver product demonstrations, and present technical trainings to service providers while building DRiV’s brand across events and CRM records. Travel and strong communication are essential.

Qualifications

• 5+ years applied automotive service experience.
• Experience leading technical demonstrations, training sessions, and presentations.
• Must hold valid driver’s license and be willing to travel.
• Proficient with Microsoft Office and CRM tools.

Responsibilities

• Schedule meetings, shop visits, and training sessions with automotive service providers.
• Demonstrate, instruct, guide, and answer questions to support customer use of DRiV product lines.
• Provide product demonstrations, training, and technical education on DRiV products.
• Deliver technical presentations to enhance customer knowledge of DRiV products and services.
• Represent DRiV at career fairs, expos, and other events to promote the profession of automotive technician.
• Maintain records of activities using CRM system.
• Build customer support for DRiV brands and product lines.
• Leverage marketing channels to feature new and existing products.
• Conduct technical training in various automotive repair topics.

Skills

Automotive service experience

Technical demonstrations

Driver's license

Willingness to travel

CRM experience (Salesforce)

Sales experience

Microsoft Office proficiency

Education

High School Diploma or GED

Red Seal Certification preferred

Tools

Salesforce

WebEx

CRM software

Job description

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DRiV™ Garage Gurus DRiV, the aftermarket division of Tenneco, is a world leader in the international automotive aftermarket built from the combined strengths of Tenneco Inc. with 31 of the best known and respected aftermarket brands, including 14 brands 100 years or older. Our colleagues throughout 25 countries around the world work as one team, driving advancements that help our customers get the most from every vehicle, every ride, every race and every journey. We are looking for a Technical Product Specialist to cover the provinces of Ontario and Manitoba with focus in Toronto. Someone who is Red Seal certified with extensive product and technical knowledge, business expertise, and technical training capabilities. Our ideal candidate is an experienced automotive service professional with a passion for the industry and the desire to share knowledge while promoting a premier portfolio of brands. The team is ready to act immediately on those candidates who are the best fit for the role. You’ll first hear from someone in Talent Acquisition to schedule a phone screen, and then the next step will be a personal interview with our Hiring Manager. We pride ourselves on moving through processes quickly, and you can be sure of transparency and prompt communication throughout.

RESPONSIBILITIES:

• Schedule meetings, shop visits, and training sessions with automotive service providers
• Demonstrate, instruct, guide, and answer questions to support customer use of DRiV product lines
• Provide product demonstrations, training, and technical education on DRiV products
• Deliver technical presentations to enhance customer’s knowledge of DRiV products and services
• Represent DRiV at career fairs, expos, and other events to promote the profession of automotive technician
• Communicate project status and sales KPIs to internal sales organizationMaintain records of all activities using CRM system
• Build customer support for DRiV brands and product lines
• Leverage various marketing channels to feature new and existing products
• Conduct technical training in various automotive repair topics

EDUCATION:

• High School Diploma / GED required; College or Technical Degree preferred
• Red Seal Certification preferred

SKILLS & EXPERIENCE:

• 5+ years applied automotive service experience
• Experience leading technical demonstrations, training sessions, and presentations
• Must hold valid driver’s license
• Willingness to travel
• Computer proficiency - Microsoft Office
• Personable, presentable, professional
• Experience communicating with others from diverse functional backgrounds
• CRM (such as Salesforce, C4C) and collaborative software (e.g. WebEx,) experience preferred
• Sales experience preferred

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.