Field Support Representative I, II, III

Canon Business Process Services, Inc.; Golden Horseshoe; On-site; CAD 35,000 - 55,000; Full time

Job summary

Ein etabliertes Unternehmen sucht einen Field Support Representative, der in einem dynamischen Umfeld arbeitet. Diese Rolle erfordert Flexibilität, da Sie verschiedene Standorte besuchen und eine Vielzahl von administrativen Aufgaben übernehmen werden. Von der Bearbeitung von Post und Paketen bis hin zu Kundenservice und Büroorganisation – Ihre Fähigkeiten werden geschätzt und gefördert. Das Unternehmen bietet ein positives Arbeitsumfeld mit wettbewerbsfähiger Vergütung und Entwicklungsmöglichkeiten. Wenn Sie eine Leidenschaft für Kundenservice und Organisation haben, ist dies die perfekte Gelegenheit für Sie.

Benefits

Wettbewerbsfähige Vergütung

Umfassende Schulung

Mitarbeiterrabatte

Möglichkeiten zur beruflichen Weiterentwicklung

Qualifications

• 1-3 Jahre Erfahrung in einer Poststelle oder professionellen Büroumgebung.
• Fähigkeit, grundlegende Aufgaben unter allgemeiner Anleitung auszuführen.

Responsibilities

• Sicherstellen der Kundenzufriedenheit durch proaktive Problemlösung.
• Verpacken und Versenden von Post und Paketen gemäß Vorschriften.

Skills

Kundenservice

Organisation

Grundkenntnisse in Computeranwendungen

Verpacken und Versenden von Post

Bedienung von Fax- und Kopiergeräten

Education

High School Diploma oder gleichwertig

Tools

Faxgerät

Kopierer

Scanner

Job description

Overview

Under direct supervision, the Field Support Representative (FSR) is assigned to a temporary in-house talent pool, providing replacement and short-term administrative services in place of Office Service Reps (and others) who are out of the office. The FSR will be assigned a home location but will be scheduled to visit other client sites within the region to provide multiple disciplines such as fax, print, mail, reception, and other duties as assigned.

NOTE: This position requires heavy travel (up to 75%), reliable public transportation or a personal vehicle with a clean driving record. Business travel expenses will be reimbursed.

Responsibilities

CUSTOMER SERVICE

· Ensure total customer (internal & external) satisfaction through understanding of customer expectations, proactive problem resolution, and relationship building.

MAIL/PACKAGES/POUCHES

· Receive, sort, and deliver all incoming mail & packages according to assigned floors and time frames. Wrap, seal, weigh, affix postage, and dispatch outgoing mail/packages per postal regulations.

· Prepare special outgoing inter-office pouches for client affiliates as scheduled.

· Package and process outgoing overnight items (Federal Express, UPS, etc.) to meet deadlines. Log and deliver incoming overnight packages.

· Log outgoing and incoming items, reviewing for accuracy and completeness.

· In some locations, may be required to walk or deliver legal packages, securing signatures and documentation for proof of delivery.

SUPPLIES/COPYING/FAXING/ADMINISTRATION

· Organize, distribute, verify, and log supplies. Monitor inventory of copy supplies, paper, and toner. Keep supply area neat.

· Handle distribution of items to client employees, affiliates, dealers, etc.

· Estimate run time for photocopy jobs, check quality and accuracy, produce bound copies, and manage delivery and pickup.

· Perform minor maintenance on photocopy machines, such as clearing jams and routine cleaning.

· Operate fax machines, send/receive faxes, maintain logs, and generate reports as needed.

· Perform other administrative duties like copying, faxing, and scanning as required.

· Learn new office automation features and functionalities as introduced.

Additional functions at the direction of the Site Manager include:

· Set up and maintain kitchen and conference areas, order food, and make coffee.

· Provide reception duties, answer phones, take messages, greet visitors.

· Move boxes, supplies, furniture, replace light bulbs.

· Perform document scanning and prepare outgoing shipping items.

· Perform other site-specific responsibilities and prepare productivity/billing reports.

Qualifications

• High school diploma or equivalent
• 1-3 years’ experience in a mailroom or professional office environment
• Ability to perform basic job functions under general direction
• Knowledge of metering, weighing, logging, and shipping procedures
• Basic computer skills
• Ability to operate equipment like fax, scanner, copier, and tracking systems
• Supervision and instructions provided for routine work; detailed instructions for new or special tasks
• Occasional external contacts involving information exchange
• Excellent customer service, professional appearance, and attitude
• Ability to work overtime and meet deadlines
• Support of CBPS Core Values: Results & Customers, Innovation, Quality, Ethics

PHYSICAL DEMANDS/WORKING CONDITIONS

• Physical activity including bending, reaching, lifting, prolonged sitting or standing
• Lift/move up to 50 lbs
• Good organizational skills and ability to perform administrative tasks

What We Offer:

Competitive pay & benefits, comprehensive training, a positive work environment, employee discounts, and opportunities for advancement.

Come Join Our Team!