Field Support & Logistics Specialist (Maternity Leave)

Socket.dev; Montreal (administrative region); On-site; CAD 55,000 - 85,000; Full time

Benefits offered by this job

Vacation & holidays

Comprehensive medical, dental & vision

Wellness Spending Account

EFAP - counseling services

Travel insurance

Onsite fitness facilities

RRSP with employer contributions

Job summary

FTAI Aviation Ltd. in Montreal, QC, is seeking a Field Support & Logistics Specialist to act as a key liaison for internal teams and customers, ensuring timely material flow for maintenance and field support.

The role requires strong communication and ERP proficiency, along with fluency in English and French, and a readiness to travel if needed. Applicants should bring a logistics/technical background and customer-service mindset.

Qualifications

• Bachelor’s degree or 3–5 years of related experience.
• Strong communication and customer service skills.
• Fluent in speaking, writing and reading English and French (obligatory).
• Logistical and/or technical background and education.
• Experience with report making/performance management.
• Knowledge of MS Office and ERP-based systems.
• Knowledge of Transport Canada, FAA and EASA regulations is desired.
• Experience in the airline components industry is an advantage.

Responsibilities

• Be the first point of contact for internal teams and end customers to secure timely material and component fulfillment.
• Communicate with internal and external customers and operational teams to build strong relationships.
• Process incoming requirements and related purchase/sales orders with finance to ensure transactional integrity in ERP.
• Liaise with Customer & Engine Managers to propose improvements.
• Monitor unserviceable components at customer/3rd party MRO premises and take action as needed.
• Coordinate shipment of parts with repair orders and ensure proper shipping documents.

Skills

Communication skills

Customer service

Bilingual (English & French)

Attention to detail

Teamwork

Education

Bachelor's degree or related experience

Tools

MS Office

ERP systems

Job description

Field Support & Logistics Specialist

Location: Montreal, Quebec

ABOUT FTAI AVIATION LTD. (NASDAQ: FTAI)

FTAI owns and maintains commercial jet engines with a focus on the Maintenance, Repair and Exchange (MRE) of CFM56 and V2500 engines. FTAI’s propriety portfolio of products, including The Module Factory and a joint venture to distribute engine PMA helps make CFM56 and V2500 engine maintenance simpler, more cost-effective,

significantly faster, and more environmentally friendly. Additionally, FTAI owns and leases jet aircraft which often facilitates the acquisition of engines at attractive prices. FTAI invests in aviation assets and aerospace products that generate strong and stable cash flows with the potential for earnings growth and asset appreciation.

FTAI operates globally and has offices in New York, Miami, Montreal, Singapore. Dubai, United Kingdom and Ireland.

JOB OVERVIEW

In line with FTAI Aviation policy, guidelines and agreed service level agreement(s) job provides excellent customer support by acting as Supply Chain Representative supporting the various Customer & Engine Managers, FTAI Owned Maintenance Facilities and 3rd Parties (Repair Stations and/or direct Customers) in ensuring an efficient material and component flow both inbound and outbound in order to ensure the timely accomplishment of maintenance and field support for the customer.

Responsibilities:

In line with the FTAI Aviation and Supply Chain Departments’ vision, be visible as a first point of contact for the internal teams and end customers, to contribute to the vision of becoming the most customer centric provider with skill, knowledge and motivation

• Act as the first point of contact to secure timely and satisfactory achievement of material and component fulfillment requirements covering a wide variety of FTAI Aviation’s maintenance support services
• Communicate with internal and external customers and operational teams, to build a strong relationship and generate more opportunities where possible.
• Engage with internal and external operations teams to process incoming requirements, associated purchase and/or sales orders, including working with finance and accounting teams to ensure the transactional integrity and timeliness within the ERP system
• Liaise actively with the Customer & Engine Managers and interfaces of each business unit to propose recommendations and/or improvements.
• Monitor the amount unserviceable components at customer and 3rd Party MRO premises that have not been returned yet for action as necessary
• Support various teams and customers in ensuring the unserviceable components are sent back according to the agreed times towards FTAI Aviation or directly to vendor facilities
• Follow-up of open requirements, urgent and past due requests
• Coordinate & monitor (if necessary) the direct shipment of the part(s) along with the repair order to the designated vendor, report and follow up rectification of deficiencies in customer paperwork or information, monitor correct filing of shipping documents for parts to be sent along with repair at foreign located facilities and inform stakeholders.

Qualifications:

• Bachelor’s degree or 3-5 years of similar related experience
• Strong communication and customer service skills
• Fluent in speaking, writing and reading English and French (obligatory)
• Logistical and/or technical background and education
• Experience with report making/performance management
• Knowledge of and experience with MS Office and ERP based systems
• Knowledge of regulations such as Transport Canada, FAA and EASA is desired
• Experience within the airline component industry is an advantage
• Knowledge and awareness of local culture
• High levels of attention to detail
• Ability to travel (if necessary) to the USA and/or Mainland Europe

Key Competencies:

• Strong teamwork and adaptability
• Ability to build and maintain effective relationships
• Skilled in information gathering and problem-solving
• Results-driven with a strong sales orientation
• Goal-oriented with a proactive mindset and sense of urgency
• Committed to delivering excellent customer service
• Self-motivated and capable of working independently

What we offer you:

• Competitive compensation
• Time to recharge with vacation, personal days, holidays, and parental leaves
• Comprehensive Family Medical, Dental and Vision coverage available on your first day of employment
• Virtual Health Care (24/7 access to medical professionals)
• A Wellness Spending Account to aid in your wellness journey
• Employee & Family Assistance Program (EFAP) which includes free face to face counselling sessions
• Medical Travel Insurance
• Onsite fitness facilities at our main office locations
• A Registered Retirement Savings Plan that includes matching company contributions on your first day of employment, that also includes access to Financial Advisors providing investment advice and comprehensive financial planning

Equal Opportunity Statement:

FTAI Aviation is an equal opportunity employer that values diversity in the workplace. We are committed to excellence in serving all customers, including people with disabilities, and we encourage feedback on the provision of these services.

Language Requirements in Quebec:

Intermediate level knowledge of English is necessary for aeronautical personnel to meet regulatory requirements, understand technical procedures and instructions, and document entries regarding work performed on the aeronautical product for customers outside Quebec.