Field Support Engineer

TallSky Consulting Group; Victoria; On-site; CAD 62,000 - 83,000; Full time

Job summary

TallSky Consulting Group is seeking a Field Support Engineer for its client, Quester Tangent, located in Victoria, Canada. The role involves ensuring the successful installation and support of advanced communication systems used in rail systems. Candidates should possess a strong understanding of communication protocols and a commitment to customer service. This full-time position offers competitive compensation and the opportunity for travel across North America and Asia.

Benefits

Comprehensive benefit coverage

Paid vacation and personal days

Flexible work hours

Opportunities for travel

Dedicated parking spot

Qualifications

• Minimum 3 years of post-graduate experience in an engineering role.
• Experience working with electronic equipment and systems.
• Proficient in both Windows and Linux environments.

Responsibilities

• Support commissioning of Train Control and Monitoring Systems (TCMS).
• Perform post installation check-outs for proper equipment installation.
• Deliver training to transit authorities on TCMS and PIS systems.

Skills

Communication network protocols

Problem solving

Customer service

Attention to detail

Education

Bachelor’s degree in Engineering

Tools

Windows

Linux

Job description

Our client, Quester Tangent , is growing, and they have a new opportunity for a Field Support Engineer to join their talented, collaborative team in Victoria, BC . If you bring proven experience with communication network protocols such as TCP / IP and serial communication, across both wired and wireless configurations, a keen desire to learn, and the willingness to embrace the many learning opportunities that will be coming your way, this position will be of interest.

Quester Tangent is a highly respected and growing Canadian company serving international markets for more than 30 years, providing an innovative range of products and services. They offer flexible, modular, scalable electronic products to rail vehicle manufacturers and transit authorities that enable the efficient movement of people and goods. Their working environment fosters creativity and encourages innovation, while allowing their staff to balance their personal and professional lives. You will be joining a cohesive team that strives for excellence and one that is united by shared corporate values.

What makes Quester Tangent a great employer?

They offer many benefits and rewards, and here is a sampling of what you can look forward to when you join their team :

• A full-time, permanent position with competitive compensation of $62,000-83,000 per year (subject to relevant skills, related experience, and education).
• A Monday to Friday, 8 : 00 am – 4 : 30 pm role.
• The opportunity to travel and represent the company at customer sites across North America and Asia.
• Comprehensive benefit coverage including health, dental, AD&D, and life insurance after 3 months of employment.
• Paid vacation, one personal day per calendar quarter, and a healthy work / life balance.
• A dedicated parking spot.
• A collaborative and rewarding team culture.
• Opportunities to learn and build your skills in the latest technologies and equipment.

What could your day as a Field Support Engineer hold?

• Supporting commissioning of Train Control and Monitoring Systems (TCMS), as well as Passenger Information System (PIS).
• Performing post installation check-outs to ensure equipment is properly installed.
• Performing system level integration testing to validate system installation and confirm proper integration between on-train equipment and systems.
• Working with both our own, and our customers’ engineering team to troubleshoot support issues identified by our customers.
• Providing our transit clients on-site and remote equipment software updates.
• Delivering training to operations, maintenance and engineering staff at transit authorities on the use and maintenance of our TCMS and PIS systems and components.

This is only a small sampling of what your day may hold. Please be sure to review the full Job Description .

• Bachelor’s degree in Engineering or a related field, or an equivalent combination of educationand experience.
• Minimum of 3 years of post-graduate experience in an engineering role.
• Broad experience working with electronic equipment and systems.
• Proficient in using software within both Windows and Linux environments.

Skills and Abilities that will help you thrive in the role :

• Solid understanding of communication network protocols such as TCP / IP and serial communication, across both wired and wireless configurations.
• Strong organizational skills with the ability to manage multiple tasks, priorities, and deadlines effectively.
• Excellent verbal and written communication skills, with the ability to engage professionally across all levels of an organization.
• Proactive and solutions-oriented, with demonstrated problem-solving capabilities.
• Customer-focused mindset with strong interpersonal skills.
• High attention to detail, particularly in maintaining accurate records, supplies, and documentation.
• Comfortable working in a fast-paced, evolving environment with shifting priorities.
• Committed to continuous improvement and operational excellence.
• Willing and able to travel extensively, representing QT during integration testing at customer sites across North America and Asia.

We would love to hear from you!

After reviewing the full Job Description , please forward your resume that clearly outlines your related experience and skillsets to TallSky Consulting . We look forward to receiving your all applicants; however, after the initial acknowledgement, only those selected for further consideration will be contacted.

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