Field Support Engineer

Cognizant; Toronto; On-site; CAD 75,000 - 90,000; Full time

Job summary

Cognizant is seeking a Field Support Engineer in Toronto to deliver end-user desktop and device support across onsite and remote environments. You will troubleshoot hardware, software, and connectivity issues while assisting users with VPN, MFA, and Microsoft 365 applications.

The role includes incident triage, ticket handling, and onsite field services. You will manage endpoints from imaging to decommissioning, ensuring CMDB accuracy and smooth workstation provisioning.

Qualifications

• Provide onsite and remote end-user hardware and software support.
• Respond to incidents and service requests within SLA timelines.
• Coordinate asset replacements, hardware repairs, warranty claims, and vendor visits.

Responsibilities

• Provide onsite support for desktops, laptops, mobile devices, printers, docking stations, and peripherals.
• Troubleshoot hardware, software, OS, and connectivity issues.
• Support Microsoft 365 apps including Outlook, Teams, OneDrive, and Office Suite.
• Assist users with VPN, Wi-Fi, MFA, and access-related issues.
• Respond to incidents and service requests within agreed SLA timelines.
• Perform ticket triage, diagnosis, troubleshooting, and resolution.
• Escalate unresolved issues to specialized teams with full details.
• Maintain accurate ticket documentation and user communication.
• Provide onsite support for office locations requiring physical intervention.
• Coordinate asset replacements, hardware repairs, warranty claims, and vendor visits.
• Support workstation setups, office relocations, conference room equipment, and site IT activities.
• Act as a customer-facing point of contact for onsite issues.
• Perform device imaging, deployment, refresh, and decommissioning.
• Install, configure, and upgrade operating systems and applications.
• Maintain asset inventory and CMDB accuracy.
• Support laptop provisioning and deployment activities.

Skills

End user support

Incident management

Desk-side support

Endpoint lifecycle

Job description

About the group:

Cognizant’s Cloud, Infrastructure, and Security Services Practice (CIS), is all about accepting digital transformation by driving core modernization holistically across layers. We help customers transform infrastructure and workplace to meet the constantly evolving needs of the digital era. Our broad approach delivers key results for our customers by achieving cloud driven modernization and workplace and operational transformation to own the business in a secure environment.

Field Support Engineer

Location: Toronto, ON

1. End User Support

• Provide onsite and remote support for desktops, laptops, mobile devices, printers, docking stations, and peripherals.
• Troubleshoot hardware, software, operating system, and connectivity issues.
• Support Microsoft 365 applications including Outlook, Teams, OneDrive, and Office Suite.
• Assist users with VPN, Wi-Fi, MFA, and access-related issues.

2. Incident & Service Request Management

• Respond to incidents and service requests within agreed SLA timelines.
• Perform ticket triage, diagnosis, troubleshooting, and resolution.
• Escalate unresolved issues to specialized support teams with complete troubleshooting details.
• Maintain accurate ticket documentation and user communication throughout the ticket lifecycle.

3. Field Services & Deskside Support

• Provide onsite support for office locations requiring physical intervention.
• Coordinate asset replacements, hardware repairs, warranty claims, and vendor visits.
• Support workstation setups, office relocations, conference room equipment, and site-specific IT activities.
• Act as a customer-facing point of contact for onsite technical issues.

4. Endpoint Lifecycle Management

• Perform device imaging, deployment, refresh, and decommissioning.
• Install, configure, and upgrade operating systems and applications.
• Maintain asset inventory and CMDB accuracy.
• Support laptop provisioning and deployment activities.

Compensation

We are offering between $75,000 – $90,000. Applications will be accepted until Oct 2, 2026.Cognizant will only consider applicants for this position who are legally authorized to work in Canada without requiring employer sponsorship, now or at any time in the future.

Disclaimer

The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

*Please note, this role is not able to offer visa transfer or sponsorship now or in the future*