Field Supervisor - Operations - Full-Time

Thunder Bay; Northwestern Ontario; On-site; CAD 70,000 - 90,000; Full time

Benefits offered by this job

Competitive salary

Pension plan

Health, vision, dental, life insurance

Paid vacation & holidays

EFAP & wellness programs

Tuition reimbursement

Recognition programs

Career development

Job summary

City of Thunder Bay is seeking a Field Supervisor - Operations in the Transit Division to lead front-line operations and support Transit Operators. You will help ensure safe, reliable, and customer-focused service across the city, with a focus on effective supervision and timely problem solving.

The role requires supervisory experience in the public sector, a valid G license, and strong skills in safety, reporting, and collaboration with diverse teams.

Qualifications

• Diploma in business administration or HR with 5+ years relevant experience.
• Secondary school diploma with 5 years transit operations experience and 1 year admin.
• Previous supervisory experience, preferably in a unionized environment.
• Valid Class G driver’s license with satisfactory driving record.
• Knowledge of industry legislation and information technologies in transit.
• Strategic thinking in a public sector setting and change implementation.
• Ability to write clear, concise reports.

Responsibilities

• Provide front-line operational leadership and field supervision of Transit Operators.
• Monitor performance, coach, and ensure health & safety compliance.
• Assist in staff deployment and monitor on-road service levels.
• Adjust operations to maintain service proficiency throughout the day.
• Inspect infrastructure, report defects, and review contractor work.
• Coordinate emergency responses and document incident findings.
• Ensure safety programs are followed and conduct safety meetings.

Skills

Supervisory experience

Public sector knowledge

Report writing

Strategic thinking

Interpersonal skills

Education

Diploma in business administration

Diploma in human resources

Secondary school diploma + transit ops

Job description

Lead with Purpose. Support Mobility. Connect Our Community.

At the City of Thunder Bay, Our City Runs on People Like You. Together, we are building a workplace where everyone belongs, where your leadership, operational expertise, and commitment to safety help deliver an essential service that connects people to work, school, healthcare, recreation, and the community every day.

Here, you'll play a critical role in supporting frontline transit operations, providing on-street leadership to Transit Operators, responding to operational challenges, and helping ensure our transit system remains safe, efficient, reliable, and customer-focused. You'll work alongside a dedicated team committed to delivering exceptional public service while fostering a culture of respect, accountability, and continuous improvement.

Thunder Bay offers more than a fulfilling career. With its natural beauty, affordability, and strong sense of community, it's a city where you can grow personally and professionally.

Where You’ll Make a Difference Every Day

As the Field Supervisor – Operations within the Transit Division, you’ll be at the heart of daily transit operations, providing leadership and support in a fast-paced environment where no two days are the same. You'll help ensure service reliability, support employee success, respond to operational and customer service challenges, and contribute to the safe and effective delivery of public transit throughout the community.

Whether you live in Thunder Bay, you're looking to return, or excited to make the City your new home, join a team where your skills, expertise, and presence are recognized, and make a meaningful impact across the organization.

How You'll Support the Team

In this role, you will provide front-line operational leadership and field supervision to Transit Operators while helping ensure the delivery of safe, efficient, and customer-focused transit services. You will also have the following accountabilities:

• Responsible for field supervision of Section staff including monitoring performance, coaching/mentoring, health & safety compliance, and risk assessment.
• Participate in deployment of staff and equipment as required and monitors on-road service levels to ensure vehicles and personnel are operating to ensure delivery of superior customer service.
• Monitor adherence to a highly time sensitive schedule and makes operational adjustments to maintain the proficiency of the service throughout the operating day.
• Inspect and assess the transit system infrastructure for defects and hazards, initiate corrective actions, and review/report on work performed by contracted services.
• Monitor and control corporate risk and liability. Patrol and complete workplace reviews including on-board vehicle evaluations, act on findings, document conditions and maintains detailed records.
• Respond to workplace incidents and emergency situations including vehicle and passenger incidents; coordinate emergency service responses; investigate and prepare reports on claims for injury, damages, or complaints relating to incidents and takes appropriate action.
• Ensure safety regulations, programs, and procedures are adhered to through audits and monitoring; coordinate/conduct training, tailgate and safety meetings.

What You Can Count On With Us

We're proud to offer a workplace where your well-being, growth, and sense of purpose come first. As a Field Supervisor - Operations, you'll enjoy:

• A competitive salary that reflects your expertise
• A matching pension plan to help you build long-term financial security
• Comprehensive health, vision, and dental coverage, plus life insurance for peace of mind
• Generous paid vacation and holidays, with the option to purchase additional leave days when you need more time off
• Access to a confidential Employee and Family Assistance Program (EFAP) and wellness initiatives to support your overall health
• Leadership development and tuition reimbursement programs, so you can continue to grow your skills and career
• A culture of recognition and appreciation, with staff events and programs that celebrate your contributions
• The opportunity to work in a dynamic environment where your decisions directly influence service delivery and customer experience
• Exposure to a broad range of compensation, benefits, HR technology, and organizational initiatives
• The satisfaction of helping provide safe, reliable, and accessible transit services that connect our community every day

What You'll Bring to the Team

Here's what will help you succeed as a Field Supervisor - Operations:

• Diploma in business administration, human resources, or a related discipline together with five years’ relevant experience performing duties related to the major responsibilities listed, preferably in the municipal sector; or
• Secondary school diploma: together with five years’ of direct transit operations experience and one year of proven administrative, operations control, preferably in a municipal sector
• Previous supervisory experience, preferably in a unionized environment
• Possess and maintain a valid Class ‘G’ drivers license with satisfactory drivers abstract
• Demonstrated knowledge and understanding of industry related legislation, principles, and information technologies applicable to the public transit/passenger transportation environment.
• Ability to think and act strategically in a public sector environment, including the ability to anticipate emerging priorities and conceptualize and implement change strategies
• Ability to establish and maintain effective working relationships with superiors, subordinates, co-workers and the general public
• Ability to write clear and concise reports

General Information

As an equal opportunity employer, the City of Thunder Bay encourages applications from Indigenous peoples, persons with disabilities, members of visible minority groups, women and members of the 2SLGBTQ+ community.

ONTARIO HUMAN RIGHTS CODE:

It is a contravention of the Human Rights Code of Ontario to discriminate on the basis of: race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, marital status, family status, disability, age, record of offences, gender identity or gender expression. Therefore, a resume submitted to the City must not include references to any of the above characteristics. Do not include:

• Photos
• Any certificates that have photo identification
• Driver’s licences
• Police records checks

Note: The above documentation will be requested by the Human Resources Division should you be the successful applicant. If a Criminal Record Check is required, it will be requested by Human Resources should you be the successful applicant. Please do not submit your Criminal Record Check with your application.

ACCOMMODATION:

Reasonable accommodations are available upon request for all parts of the recruitment process.

PRIVACY:

Personal information on this form is collected under the authority of the Municipal Act, c. 302, as amended, and will be used to determine eligibility for employment. Questions about this collection of personal information should be directed to the Human Resources Division, 125 Syndicate Ave Suite 42, Thunder Bay, Ontario, P7E 6H8, Telephone: [phone]

The City of Thunder Bay provides exceptional quality of life to those who live, work, and play in Thunder Bay–a culturally vibrant, economically diverse community with a metro population of over 120,000. Located on the north shore of Lake Superior, under the protective watch of the Sleeping Giant, Thunder Bay is rich in people and resources, and connects Northwestern Ontario to the world. We value our high quality of life and promote a clean, green, beautiful, and healthy community that provides economic opportunity, respects diversity, and provides affordable and safe neighbourhoods that are accessible to all.

The City of Thunder Bay is a place where art, culture and nature come together!

Watch this video to learn more about our City at: