Field Services Technologist

S&C Electric; Toronto; Hybrid; CAD 70,000 - 90,000; Full time

Job summary

S&C Electric is seeking a Field Service Technologist to join its Power Systems Solutions division. This role involves working closely with customers to provide on-site support, including troubleshooting and maintaining advanced electrical automation products. Candidates should have a diploma in engineering, experience in the power industry, and strong problem-solving abilities, along with excellent communication skills. S&C offers a hybrid work arrangement, competitive compensation, and opportunities for professional growth.

Benefits

Competitive compensation and Bonus Plan

Pension Plan

100% paid medical

Paid Holiday Shutdown

Employee Assistance Program

Qualifications

• Previous experience within the power industry, electrical trade, and or automation preferred.
• Knowledge of electrical utility protection equipment.
• A valid driver’s license with the ability to travel up to 60% of the time.

Responsibilities

• Start-up, troubleshoot and repair complex power electronics and automation equipment.
• Provide technical training to customers on various S&C automation products.
• Assist in the resolution of customer issues.

Skills

Troubleshooting communication protocols

Interpersonal skills

Problem-solving

Education

Diploma in engineering (electrical or Mechanical)

Tools

Oscilloscopes

Voltmeters

Hipot

Job description

Do you want to be a part of a global team whose mission is to be the leading specialist in electric power switching, protection, and control by creating innovative solutions that are easily applied and provide the best long-term value? We help companies like Bruce Power, Toronto Hydro, Hydro Quebec, and many others keep the lights on for their customers.

We design, manufacture, provide post-sales support and everything in between. Our business is fostered around our core values of personal integrity, respect for people, commitment to excellence and responsible stewardship. We are happy to share that we are a landfill-free company. We take our commitment to our Team Members, Customers, and the environment seriously.

Reporting to the Manager – Project and Field Serviceand as a member of the Field Services team within S&C’s Power Systems Solutions division, the Field Service Technologist will work closely with customers to implement leading-edge solutions for the distribution power grid and provide on-site services for preventative maintenance, troubleshooting, commissioning, modifying & upgrading of S&C automation products and traditional products. The work of a Field Service Technologist is performed using various hand tools and specialty tools. Interaction with product engineering will be required to solve more complex issues regarding the quality and performance standards for the finished products.

The responsibilities of this position include, but are not limited to, the following:

• Start-up, troubleshoot and repair complex power electronics and automation equipment involving power levels up to several megawatts.
• Start-up, test, troubleshoot, and repair radio, fiber optic (does not include working on the actual fiber optic cable) and hard-wired communication systems.
• Support other Field Service Technologists in troubleshooting and/or commissioning of S&C Equipment.
• Provide technical training to customers on various S&C automation products.
• Set up test and monitor equipment (including 3-phase utility and load connections).
• Operate intermediate to complex computer-based test and monitoring equipment.
• Approve, follow, and create detailed work, safety, and commissioning Procedures.
• Assist in the resolution of customer issues.
• Assist Product or Project Engineers to determine root cause for field issues (evaluate overall system performance including switchgear, automation equipment, and or power quality equipment).
• Occasionally assemble or modify complicated standard & custom products.
• Occasionally responsible for instructing and directing a group of personnel, including subcontractors.

Minimum Requirements

• Diploma in engineering (electrical or Mechanical) or related field from an accredited college or university.
• Previous experience within the power industry, electrical trade, and or automation preferred.
• Knowledge of electrical utility protection equipment or related electrical equipment.
• Knowledge of and ability to troubleshoot communication protocols- DNP3, Modbus, IEC 61850.
• Familiar with radio system design and testing.
• Knowledge of utility construction and operating practices.
• Ability to understand and follow test procedures, drawings, schematics and wiring diagrams.
• Knowledge in the use of oscilloscopes, voltmeters, Hipot, and various electronic test equipment.
• Strong interpersonal and verbal/written communication skills.
• A valid driver’s license with the ability to travel up to 60% of the time.
• Excellent organizational, prioritization, problem-solving and multi-tasking skills.
• A team player with high level of dedication.

Travel: Up to 60%

Work Location: 2909 Plymouth Dr, Oakville, ON L6H 6G7.

Work Arrangement: Hybrid when not travelling ( 2 days WFH).

Physical Effort: Normal or frequent minor physical effort is required for the day-to-day activity in the workplace. May involve standing, sitting, walking, climbing stairs and lifting/moving/using objects or equipment up to 20lbs

Why Work for S&C Electric Canada Ltd

Celebrating a Century of Innovation. S&C has been around for over 100 years, and we help companies keep the lights on for their customers. Integrity, enthusiasm, sustained energy. These are the traits that S&C has always looked for and found when seeking people to join our team.S&C offers a competitive package of pay and benefits, including:

Competitive compensation and Bonus Plan
Pension Plan
Flexible Benefit Options, medical 100% paid by S&C
Paid Holiday Shutdown
Seniority Recognition Program
Employee Assistance Program
A safe and fun working environment where we celebrate our milestones.
Access to Spark LMS, our internal learning platform which gives you an opportunity to learn new skills and improve on the ones you already have.

These are just some of the other reasons why S&C is a great place to work. We are a large team who believes in providing growth opportunities to our team members. The career possibilities at S&C are endless. Do we still have your attention? If so, click on the link to submit your application and join our team today!

S&C Electric Canada Ltd. is an equal opportunity employer.

In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, S&C Electric Canada Ltd. will provide accommodations throughout the recruitment, selection and/or assessment process to applicants with disabilities. If selected to participate in the recruitment, selection and/or assessment process, please inform S&C Electric Canada Ltd.’s Human Resources staff of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation.