Field Services Supervisor Installed Support

Builders FirstSource; Vancouver; On-site; CAD 45,000 - 70,000; Full time

Job summary

Join a forward-thinking company as a Field Services Supervisor, where you'll lead a dedicated team to ensure top-notch product quality and customer satisfaction. This role offers the chance to make impactful decisions, oversee on-site operations, and contribute to a collaborative work environment. With a focus on professional development and competitive benefits, this position is ideal for those passionate about building a successful career in the construction industry. Embrace the opportunity to grow and make a difference in a dynamic setting that values diversity and inclusion.

Benefits

Professional development opportunities

Competitive benefits

Collaborative work environment

Qualifications

• 5+ years of installation or related experience required.
• Strong leadership and communication skills essential for team supervision.

Responsibilities

• Supervises Field Service Representatives and resolves product issues.
• Investigates product conditions on-site and recommends repairs.

Skills

Leadership and supervisory skills

Excellent communication skills

Knowledge of company products

Attention to detail

Business mathematics

Education

High school diploma or GED

Truss Technician Training Levels I and II certification

Tools

Driving

Job description

We are Builders FirstSource, America's largest supplier of building materials, value-added components, and building services to the professional market. We are committed to creating a diverse and inclusive workplace and believe building a successful career is based on experience, skills, and passion.

PURPOSE

Supervises field services personnel in addressing product issues at the customer's site to ensure customer complaints regarding product quality and reliability are resolved efficiently and cost-effectively.

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Provides work direction and supervision to Field Service Representatives, including assigning tasks, monitoring progress, providing guidance, addressing escalated issues, and training team members. May provide performance input to management.
2. Investigates the condition of company building products on-site during construction based on customer concerns; reports findings to management.
3. Recommends repairs or replacements of defective components and assists with resolving complex issues.
4. Negotiates third-party repairs or adjustments and inspects completed work for quality adherence.
5. Provides on-the-job training to team members.
6. Plans and oversees work to meet productivity goals, occasionally performing duties similar to a Field Service Representative.
7. Follows all safety procedures to prevent injuries and attends safety meetings, proposing improvements when necessary.
8. Performs other duties as assigned.

SUPERVISORY RESPONSIBILITIES

Supervises on-site employees to ensure customer complaints are resolved regarding product quality and reliability.

MINIMUM REQUIREMENTS

High school diploma or GED required, with five years of installation or related experience, or an equivalent combination. Completion of Truss Technician Training Levels I and II certification is required.

COMPETENCIES

• Valid driver's license
• Knowledge of company products, processes, and quality standards
• Understanding of pricing, discounts, and estimating guidelines
• Strong attention to detail
• Leadership and supervisory skills
• Excellent communication and interpersonal skills
• Knowledge of business mathematics

WORK ENVIRONMENT / PHYSICAL ACTIVITY

The role involves work on both company and customer sites, requiring driving, lifting up to 25 pounds frequently and up to 80 pounds occasionally, and walking on uneven surfaces. It includes working in varied weather conditions.

We invest in your professional development, offering training, tools, and opportunities for growth in a collaborative environment. Join us to build a rewarding career at BFS.

We offer competitive benefits to support your well-being. For details, visit www.bldrbenefits.com.

Builders FirstSource is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration regardless of race, color, religion, sex, national origin, veteran status, or disability.

For accommodation requests under the ADA, contact [phone] or [e-mail]. Do not send resumes to this email. For more information, see https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm.