Field Services Representative I Installed Support

Builders FirstSource; Owen Sound; On-site; CAD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a dedicated individual to address construction service and product issues at customer sites. This entry-level position offers on-the-job training and a chance to develop your skills in a supportive environment. You'll be responsible for investigating customer concerns, recommending solutions, and ensuring quality adherence. With a commitment to professional development and a friendly workplace culture, this role is perfect for those eager to start their career in the construction industry. Join a team that values diversity and inclusion while making a positive impact in the community.

Benefits

Professional development opportunities

Competitive benefits

Friendly, inclusive environment

Qualifications

• Entry-level position with on-the-job training available.
• Requires attention to detail and good communication skills.

Responsibilities

• Investigates customer concerns regarding building workmanship.
• Recommends repairs or replacements based on service guidelines.
• Plans and manages work to meet productivity goals.

Skills

Attention to detail

Basic math and measurement skills

Good communication and interpersonal skills

Knowledge of company products and pricing

Proficiency in Microsoft Office

Proficiency in ERP systems

Valid Driver's License

Education

High school diploma or GED

Tools

Microsoft Office

ERP systems

Job description

We are Builders FirstSource

America's largest supplier of building materials, value-added components, and building services to the professional market. We are committed to creating a diverse and inclusive workplace that welcomes candidates from all backgrounds and experience levels.

Purpose

Addresses construction service and product issues at the customer's site to ensure customer complaints regarding quality and reliability are resolved efficiently and cost-effectively.

Essential Duties and Responsibilities

1. Investigates the condition of company building workmanship and products on the customer's site at all construction stages based on customer concerns; reports findings to the Customer Service team.
2. Recommends replacement or repair of defective products based on customer service guidelines for efficiency and cost-effectiveness.
3. Negotiates and approves third-party repairs/adjustments; inspects completed work for quality adherence.
4. Plans and manages work to meet daily, weekly, project, or team productivity goals.
5. Follows all safety procedures to prevent injuries; attends safety meetings; suggests safety improvements.
6. Other duties as assigned.

Supervisory Responsibilities

This position has no supervisory responsibilities.

Minimum Requirements

High school diploma or GED, or equivalent; entry-level with on-the-job training available.

Competencies

• Knowledge of company products and pricing
• Attention to detail
• Basic math and measurement skills
• Good communication and interpersonal skills
• Proficiency in Microsoft Office and ERP systems
• Valid Driver's License

Work Environment / Physical Activity

Mix of office and outside locations; ability to lift up to 25 pounds frequently and up to 80 pounds occasionally; driving involved; walking on uneven ground at construction sites possible.

Additional Information

We invest in your professional development, offer competitive benefits, and promote a friendly, inclusive environment. For accommodations under ADA, contact [phone] or [e-mail]. Equal opportunity employer.