Field Services Engineer

ScriptPro; Montreal; Remote; CAD 60,000 - 80,000; Full time

Job summary

A technology service provider in Montreal is looking for a Field Services Engineer to maintain computer technology and automation equipment at customer sites. The role requires significant travel (80%), troubleshooting and training pharmacy staff, as well as physical tasks including lifting up to 70 lbs. A Bachelor's degree in Electronics or Computer Science is preferred. This is a full-time position with competitive compensation and benefits.

Benefits

Company travel points

Generous overtime pay

Bonus opportunity

Qualifications

• Must be 21 years old or older.
• Maturity and integrity are a must.
• Available to work as needed and assigned.

Responsibilities

• Troubleshoot, diagnose, and repair equipment onsite at pharmacies.
• Administer training and support to pharmacy staff.
• Must be available 24/7 during scheduled shift.

Skills

Experience with computer systems repair

Strong mechanical aptitude

Strong organizational skills

Customer service skills

Education

Bachelor's degree in Electronics or Computer Science

Job description

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Job Summary : The Field Service Engineer maintains ScriptPro’s computer-based technology and automation equipment at customer sites, nationally and worldwide. This is a road warrior, heavy travel position. You get to keep all airline / rental car travel points.

Reporting Relationship : Supervisor, Field Service

Shift : Generally, a rotating 9 days on, 5 days off schedule. Overtime is typical and paid. Regular, punctual, and predictable attendance is an essential function of every job at ScriptPro

Scope of the Role

• Troubleshoot, diagnose, and repair equipment onsite at pharmacies and remotely by phone
• Administer training and support to pharmacy staff when needed
• Diagnose customer workflow issues and optimize ScriptPro system performance
• 80% or more travel is an essential function of this job and is required (equal amounts of long-distance driving and air travel)
• Physical demands of this role require lifting up to 55lbs unassisted, and team lifting up to 120lb, push / pull up to 800lbs assisted, climb various ladder types, lifting and stacking servers, mounting monitors, computers, or status screens (including but not limited to 65 inch LCD TVs), as well as stand 6-8 hours per day
• Must be available with phone on and responsive 24 / 7 during scheduled shift

Required Qualifications :

Bachelors degree in Electronics or Computer Science, or equivalent work experience is preferred

Experience with computer systems repair and a strong mechanical aptitude

Must be 21 years old or older

General knowledge of IT, Windows NT / XP / 7 / 8 / 10

Must be able to lift 70+ lbs. daily, including when traveling by auto or air

Must be available to work as needed and assigned

Maturity and integrity are a must

Strong organizational and customer service skills

Compensation :

The starting compensation rate for this role has been established at $24.00 hourly or $50K annually, plus generous overtime and a bonus opportunity. We also offer $2.50 / hour in lieu of benefits for Canadian employees. The final agreed-upon compensation is based on a number of factors, including but not limited to : individual education, qualifications, skills, prior work experience, competencies, and geographic work location. The above compensation range represents the Company’s good faith and reasonable estimate of the range of possible compensation at the time of posting.

Pre-Employment Conditions :

ScriptPro develops, sells, and supports state of the art products and services for healthcare system customers and major hospital systems around the United States and Canada. These customers require certain security clearances, background checks, and health related tests and vaccines in order to gain access to their locations. To support ScriptPro customers and as a condition of employment, you will be required to gain and / or prove certain health related tests and vaccines such as but not limited to tuberculosis, annual flu, and COVID vaccines (requests for a religious or medical exemption will be considered).

Working Conditions :

This position encompasses both office and workshop environments. Requires routine use of standard equipment and extended computer use. Candidates may work near and around various conditions such as dust, odors, oil, fumes, and noise. May be exposed to moving mechanical parts and tools, electrical components, and outdoor conditions. This position is very active and regularly required to stand, walk, sit, stoop, bend, reach, and use hands and fingers. Ability to push, pull, and lift independently is required. Motor coordination, tool use, focused attention during extended periods of travel, and specific vision abilities, including close, distance, and color vision, are required. Ability to learn and solve practical problems and interpret a variety of instructions are required.

Seniority level

Seniority level

Not Applicable

Employment type

Employment type

Full-time

Job function

Job function

Customer Service and Information Technology

Industries

Robot Manufacturing, Robotics Engineering, and Technology, Information and Media

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