Field Services Analyst I (Full Time) On-Site, NJ

RWJBarnabas Health; New Brunswick; On-site; USD 50,000 - 80,000; Full time

Job summary

An established industry player is seeking a Field Services Analyst to enhance user support and infrastructure management. In this dynamic role, you'll coordinate incident management and ensure top-notch customer service while adhering to best practices. Your expertise in troubleshooting and technical support will be crucial in maintaining operational excellence. Join a supportive environment focused on patient-centered care and innovative healthcare solutions, offering you the chance to make a real impact in the community.

Benefits

Paid Time Off (PTO)

Medical, Dental, Vision Insurance

Retirement Plans

Disability and Life Insurance

Tuition Reimbursement

Flexible Spending Accounts

Wellness Programs

Partner Discounts

Qualifications

• Support and maintain users and infrastructure in a healthcare setting.
• Assist in hardware/software upgrades and troubleshooting.

Responsibilities

• Monitor and troubleshoot hardware, software, and networking issues.
• Provide training on technology topics and document ITSM tickets.

Skills

Customer Service

Technical Support

Troubleshooting

Incident Management

Education

Associate's or Bachelor's degree in Computer Science

High School diploma with relevant work experience

Tools

Comp TIA A+ Certification

ITSM software

Job description

Field Services Analyst I (Full Time) On-Site, NJ

Req #: 0000187012

Category: Information Systems and IT

Status: Full-Time

Shift: Day

Facility: RWJBarnabas Health Corporate Services

Department: IT&S Service Management

Location: RWJ University Hospital New Brunswick,
1 Robert Wood Johnson Place, New Brunswick, NJ 08901

Job Overview:

The primary role is to support and maintain RWJBarnabas Health's users and infrastructure. Responsibilities include coordinating and fulfilling incidents and requests through service management while adhering to organizational policies and procedures. Must represent the company professionally and enthusiastically, providing excellent customer service and supporting the company's mission and vision.

Qualifications:

Required:

• Associate's or Bachelor's degree in Computer Science, Information Systems, Business Administration, or related field. High School diploma and relevant work experience may be considered in lieu of a degree.

Preferred:

• Experience in a healthcare environment.
• General knowledge of desktop and end-user support.

Certifications and Licenses:

• Comp TIA A+ Certification (preferred)
• Valid NJ Driver's License

Scheduling Requirements:

• Full Time
• Variable working hours for site coverage
• On Call Availability 1-2 times per month

Essential Functions:

• Assist in assessment and upgrading of PCs; research and evaluate hardware and software.
• Monitor and troubleshoot hardware, software, mobile devices, telecom, and networking issues.
• Prioritize problems following established protocols, complete jobs within SLA guidelines.
• Meet key metrics on incidents and requests, such as tickets resolved within SLA and mean time to resolve.
• Maintain RWJBH PCs, perform hardware/software repairs, data backup and recovery.
• Troubleshoot and resolve employee technical requests, escalate when necessary.
• Follow IMAC procedures for hardware/software requests, asset management.
• Respond promptly to on-call and after-hours support, carry company mobile device.
• Provide training on technology topics, document and update ITSM tickets.
• Ensure asset security compliance (antivirus, patch management, encryption).
• Perform additional duties as assigned.

Other Duties:

This job description is not exhaustive; duties may change at any time.

Additional Information:

Benefits and Perks:

• Paid Time Off (PTO)
• Medical, Dental, Vision Insurance
• Retirement Plans
• Disability and Life Insurance
• Tuition Reimbursement
• Flexible Spending Accounts
• Wellness Programs
• Voluntary Benefits
• Partner Discounts

Why Choose RWJBarnabas Health?

We are committed to providing high-quality, patient-centered care, advancing innovative strategies in healthcare, and creating a supportive work environment. We aim to improve community health and offer educational and career opportunities throughout New Jersey.

RWJBarnabas Health is an Equal Opportunity Employer