Field Service Technician - Victoria BC

Arjo Italia S.p.A.; Victoria; On-site; CAD 65,000 - 85,000; Full time

Benefits offered by this job

Education Assistance Program

December 24 and birthday as extra paid

Paid Training and Development

Great Place to Work certification

Job summary

Arjo Canada Inc. is seeking a Field Service Technician to troubleshoot, repair, and maintain Arjo equipment at care facilities. You will ensure equipment is safe, reliable, and ready to support mobility for residents and caregivers.

You will travel to multiple sites, perform preventative maintenance, promote service agreements, supervise installations, and train customer staff. The role offers a strong team environment, ongoing training, and a commitment to diversity.

Qualifications

• Postsecondary education in a technical field or equivalent experience.
• Field-based electromechanical repair and maintenance experience.
• Face-to-face technical customer service experience.
• Sales and/or promotion of service products experience.
• Good verbal and written communication skills.
• Ability to recommend/promote/sell products and services based on observed client needs.
• Strong diagnostic, troubleshooting and technical repair skills.
• Ability to travel to multiple customer sites on a regular basis, including overnight stays when needed.

Responsibilities

• Schedule and provide preventative maintenance and repair services at healthcare facilities.
• Promote and sell Arjo service agreements and products.
• Supervise equipment installation and/or perform uncrate and assembly services.
• Instruct customer staff in operation and proper use of equipment.
• Assist sales personnel in marketing Arjo equipment (joint calls, in-services, sales leads).
• Maintain organized parts inventory in a company vehicle.
• Perform other related duties as assigned.

Skills

Field service experience

Technical communication

Sales/promotions

Diagnostics and repair

Travel availability

Customer service

On-site installation support

Verbal/written communication

Education

Postsecondary technical education

Job description

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Location: Victoria BC (CAN), British Columbia, CA - Canada

Empowering careers at ARJO

At Arjo, we know what moves us. We go above and beyond for people facing mobility challenges. We take every opportunity to work and grow as one team and take pride in sharing our knowledge and experience. Does that sound like something that moves you too?

This could be your opportunity to begin a challenging and rewarding career in a healthcare company that empowers movement for people with mobility challenges.

Empowering careers at ARJO

At Arjo, we know what moves us. We go above and beyond for people facing mobility challenges. We take every opportunity to work and grow as one team and take pride in sharing our knowledge and experience. Does that sound like something that moves you too?

This could be your opportunity to begin a challenging and rewarding career in a healthcare company that empowers movement for people with mobility challenges.

Position:Field Service Technician

Annual Salary Range: $65,000 - $85,000

The impact you will have

As a Service Technician, you will apply your technical knowledge to troubleshoot, repair, and maintain Arjo equipment and products for the Arjo customer on-site within the care facility. You will support customers by securing the best possible condition for mobility products and solutions.Your skills will help empower movement for people facing mobility challenges and increase the quality of lives for residents, patients and caregivers.

As theField Service Technicianyou will be responsible for:

• Scheduling and providing preventative maintenance and repair services at healthcare facilities.
• Effectively promoting and sell Arjo service agreements and products.
• Supervising equipment installation and/or performing uncrate and assembly services
• Instructing customer’s personnel in the operation and proper use of the equipment.
• Assisting sales personnel in marketing all Arjo equipment (joint calls, in-services, sales leads).
• Maintaining an organized parts inventory in a clean Company vehicle.
• Performing other related duties as assigned.

The skills you will need

• Postsecondary educationin a technical field or equivalent experience.
• Field based electromechanical repair and maintenance experience
• Face to face technical customer service experience
• Sales and/or promotion of service products experience
• Good verbal and written communication skills.
• Ability to recommend/promote/sell products and services based on observed client needs.
• Strong diagnostic, troubleshooting and technical repair skills.
• Ability to travel to multiple customer sites on a regular basis, including overnight stays when needed.

What we will offer in return

Through our well established Guiding Principles, we promote a customer-oriented, winning and sustainable corporate culture. You will support our vision to be the most trusted partner in driving healthier outcomes for people facing mobility challenges. In return, we recognize and value our global employees. Our Total Rewards programs reflect who we are as an organization and the value we have in our people. Our programs support our commitment to open communication, ethical behavior and safety, and growth and development of our employees. All of these programs help to promote our highly engaged and vibrant workplace - our most recent employee engagement survey score was 8.5/10! In addition, you will be eligible for:

• A positive employee experience is centered on trust, pride, and teamwork, which is reflected in our recent Great Place to Work® certification.
• Registered Pension Plan (RPP) - 4.5% company contribution plus a 20% match of voluntary employee contributions
• Education Assistance Program
• December 24 and your birthday as extra paid days off
• Statutory Holiday Substitution Program
• Volunteer Time Off Program – paid time off to volunteer
• Participation in social and wellness events
• Base pay and variable compensation. Vary based on the nature of the job
• Paid Training and Development -We support the development and growth of our employees through constant training opportunities.

Why diversity matters to us

At Arjo, we believe in the power of diversity. We strongly encourage applicants from all parts of society, whichmeans building a more diverse, equitable, inclusive and engaging environment – not only in the workplace, but also within the communities that we serve, work in and live in. We achieve this through a culture and mindset that values the uniqueness of all our people.

Great discoveries happen when people from a diverse set of backgrounds come together. The people at our company support one another. At Arjo Canada Inc. we are committed to implementing, maintaining and enhancing accessibility with respect to employment and the use of all Arjo goods, services, programs and facilities in a timely manner for all persons with disabilities in a manner that:

• Respects their dignity and independence;
• Ensures reasonable efforts are made to provide an opportunity equal to that given to others; and
• Provides opportunities for persons with disabilities to benefit from the same services, in the same place, and in a similar way to others, to the greatest extent possible
• Providing an environment where we empower and work as one team

Achievements & Partnerships

• Arjo Canada is proud to be an Employer Partner with the Canadian Centre for Diversity and Inclusion (CCDI), which provides us with a number of benefits that will support us on our diversity and inclusion journey.
• Arjo Canada has been certified as a Great Place to Work® after a thorough, independent analysis conducted by Great Place to Work Institute® Canada. This certification is based on direct feedback from our employees, provided as part of an extensive and anonymous survey about their workplace experience.
• Arjo Canada has been recognized as one of the Best Workplaces™ Managed by Women 2023 from Great Place to Work®.
• Arjo Canada has been selected for The Career Directory as 2023 Canada's Best Employers for Recent Graduates, a guide to entry-level recruitment for recent college and university graduates.

About Arjo

At Arjo, we believe that empowering movement within healthcare environments is essential to quality care. Our products and solutions are designed to promote a safe and dignified experience through patient handling, medical beds, personal hygiene, disinfection, diagnostics, and the prevention of pressure injuries and venous thromboembolism. With over 6500 people worldwide and 60 years caring for patients and healthcare professionals, we are committed to driving healthier outcomes for people facing mobility challenges.

At Arjo, we believe that empowering movement within healthcare environments is essential to quality care. Our products and solutions are designed to promote a safe and dignified experience through patient handling, medical beds, personal hygiene, disinfection, diagnostics, and the prevention of pressure injuries and venous thromboembolism. With over 6500 people worldwide and 65 years caring for patients and healthcare professionals, we are committed to driving healthier outcomes for people facing mobility challenges.