Field Service Technician - Thunder Bay, ON

Xerox; Northwestern Ontario; On-site; CAD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking dedicated field service technicians to enhance customer satisfaction through top-notch service and technical expertise. In this role, you will utilize your electro-mechanical skills to repair and maintain devices while achieving productivity goals. The company fosters a supportive culture with ample opportunities for career growth. Enjoy comprehensive benefits, including medical coverage, paid time off, and a 401k matching program. Join a team that values reliability and innovation, and make a significant impact in the field service industry.

Benefits

Full medical coverage

Dental coverage

Vision coverage

Wellness credits

HSA contributions

401k matching

Paid time off

Holidays

Personal days

Qualifications

• Experience with electro-mechanical systems and troubleshooting.
• Strong time management and reliability are essential.

Responsibilities

• Provide outstanding service to clients, ensuring devices function correctly.
• Use electro-mechanical skills for repairs and troubleshooting.

Skills

Electro-mechanical experience

Time management skills

Ability to read electrical schematics

Reliability and punctuality

Job description

About Xerox Holdings Corporation

For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power today’s workforce. From the office to industrial environments, our differentiated business solutions and financial services are designed to make every day work better for clients — no matter where that work is being done. Today, Xerox scientists and engineers are continuing our legacy of innovation with disruptive technologies in digital transformation, augmented reality, robotic process automation, additive manufacturing, Industrial Internet of Things and cleantech. Learn more at www.xerox.com and explore our commitment to diversity and inclusion.

We're an industry leader that's rapidly growing our Technical Services division and have an immediate need for professional field service technicians to delight our customers.

Primary Responsibilities:

• Provide outstanding service to our clients. It is imperative that our customers' devices are working correctly, and that they receive top-notch service at all times.
• Use electro-mechanical skills to repair devices. Xerox provides training by certified instructors, as well as online and in-house training. A good foundation of electrical and mechanical knowledge will help you learn our industry quickly.
• Achieve key productivity goals, including 5 gross calls per day, an efficiency rating of 50% or higher, response times between 2-4 hours, and minimizing parts costs.

Skills and Qualifications:

• Electro-mechanical experience, including using a multi-meter to troubleshoot electrical circuits, and the ability to read electrical schematics. Past roles as a Military or Veteran with electro-mechanical experience, HVAC/Cable Internet technician, Electrician, Automotive Mechanic, or Repair are relevant.
• Superior time management skills and RELIABILITY. Punctuality and meeting deadlines are highly valued.
• Valid driver's license & insurance coverage. A Motor Vehicle Record (MVR) check is part of our background screening.
• This position requires physical activity: lifting up to 50 pounds, walking, standing, squatting, bending, and driving over 50% of the workday, with safety being a top priority around electrical components.

First 60 Days Success Indicators:

• Completion of new hire and technical training courses.
• Understanding of company and customer service culture.
• Clear expectations regarding call load, territory, and client satisfaction.
• Knowledge of equipment and inventory for your territory.
• Ability to complete service calls independently.

Additional Benefits:

• Opportunities for career growth within a supportive company culture.
• Full medical, dental, vision coverage, wellness credits, HSA contributions, and 401k matching.
• Paid time off, holidays, and personal days.