Field Service Technician (Surrey)

Wiseworth Canada Industries; Surrey; On-site; CAD 50,000 - 80,000; Full time

Job summary

A leading air compressor company in Western Canada is looking for a Field Service Technician to deliver high-quality service for industrial air compressors. The role involves installations, maintenance, and exceptional customer interaction, supported by ongoing training and a competitive remuneration package. Ideal candidates will have mechanical skills and a dedication to customer satisfaction.

Benefits

Competitive wage and performance bonuses

Comprehensive benefits package

Educational assistance program

Flex/wellness plan including gym memberships

Qualifications

• Previous experience in a Service Technician role or similar preferred.
• Knowledge of AC/DC circuits, wiring diagrams, motors, and HVAC systems is beneficial.
• Ability to maintain high-quality, detailed work independently.

Responsibilities

• Install, maintain, and repair industrial air compressors.
• Communicate effectively with customers and document service activities.
• Provide exceptional customer service and maintain safety standards.

Skills

Mechanical aptitude

Customer service

Problem-solving

Education

High school diploma

Post-secondary or technical training

Tools

Diagnostic tools

Microsoft Office

Job description

The primary function of the Field Service Technician is to provide responsive service, ensuring the reliable and efficient operation of industrial air compressors, while building strong relationships with our customers located in the BC Lower Mainland region.

This is an excellent opportunity for candidates with previous experience in a Service Technician role or similar. Previous compressed air knowledge is an asset; however, we will provide all necessary training to become a factory-certified Ingersoll Rand Technician. Interested candidates must possess strong mechanical/electrical aptitude, a positive, team-focused attitude, exceptional customer service and communication skills, and the ability to work independently while maintaining high-quality, detailed work.

You will be supported with continuous opportunities to develop valuable technical skills through on-the-job experiences and other training resources offered within the company. If you are friendly, customer service-oriented, enjoy solving problems, and are willing to go the extra mile to ensure customer satisfaction, we would love to speak with you about this rewarding career opportunity.

Remuneration package includes:

• Competitive wage and performance bonuses.
• Banked time off eligibility to earn extra days off.
• Bonuses for completing factory technical training courses.
• Per diem when traveling.
• Tool and boot allowance.
• Company service vehicle.
• Fleet fuel/maintenance card.
• Tablet computer.
• Mobile phone.

Comprehensive benefits package includes:

• Paid time off for vacation and sick days.
• Extended medical, dental, and vision coverage.
• Life and disability insurance.
• Employee assistance program.
• Educational assistance program for relevant courses.
• Company matching pension plan.
• Flex/wellness plan (gym memberships, fitness courses, equipment).

Key responsibilities:

• Equipment installations, start-ups, preventive maintenance, diagnostics, and repairs of compressed air equipment.
• Create a friendly and inviting working environment.
• Effective communication with customers and coworkers, both verbal and written.
• Maintain rapport with customers by addressing complaints, identifying solutions, and suggesting improvements.
• Recommending parts and services, and assisting with follow-up to ensure customer approval.
• Work with internal teams to obtain parts and materials.
• Adhere to safety standards and procedures in changing environments.
• Travel daily within BC Lower Mainland and occasionally to surrounding areas.
• Participate in rotation-based on-call service, including after-hours call-outs.
• Understand electrical wiring schematics and diagrams.
• Document service activities accurately via work orders and checklists.
• Promote company products and solutions to increase customer awareness and value.

Qualifications:

• High school diploma; post-secondary or technical training preferred.
• Previous industrial air compressor experience is an asset; training provided for suitable candidates.
• Experience in mechanical, millwright, HVAC, electrical/electronics, or CNG is a plus.
• Basic knowledge of AC/DC circuits, wiring diagrams, motors, controls, PLCs, HVAC, and refrigerant systems is preferred.
• High integrity and ethical standards.
• Motivated to stay updated with industry innovations.
• Use of diagnostic tools and understanding of manuals.
• Proficiency in Microsoft Office and familiarity with mobile devices.
• Own set of standard tools; company supplies specialty tools.
• Ability to work in diverse conditions, including noisy, hot/cold environments, and at heights.
• Physical ability to lift up to 75 lbs and perform manual tasks.
• Adherence to safety and PPE standards, including grooming requirements for certain sites.
• No criminal record.
• Valid Class 5 Driver’s License with a clean driving record; driver’s abstract required.
• Willingness to undergo training, including travel to training facilities and possibly across Canada and US.
• Valid Canadian passport required.
• Workplace is alcohol and drug free.
• Position based at our Surrey, BC head office.

Why choose Wiseworth Canada:

Wiseworth Canada Industries Ltd. is a leading air compressor company, specializing in sales and service. As Western Canada's largest provider and master distributor for Ingersoll Rand, we serve Alberta, BC, and the Yukon/Northwest Territories.

We foster a culture of respect, integrity, and teamwork, providing a positive environment that encourages innovation and accountability. Our partnership with Ingersoll Rand and industry awards underscore our commitment to excellence and customer satisfaction.

Employee benefits include:

• Job stability and work-life balance.
• Opportunities for career growth.
• Competitive pay and ongoing training.
• Supportive leadership and a focus on safety.