Field Service Technician - Saint John, NB

Customer Engineering Services; Saint John; On-site; CAD 45,000 - 60,000; Full time

Job summary

A leading technical services provider in Canada is seeking Field Service Technicians to maintain and repair commercial office printers across New Brunswick. The role emphasizes technical expertise, customer interaction, and ensuring high service quality. Candidates should be self-motivated with a strong background in repair and diagnostics, along with excellent communication skills.

Benefits

Competitive salary based on experience

Vehicle mileage reimbursement

HSA Supplemental Plan

Career advancement opportunities

Qualifications

• Repair experience with workgroup and office printers required.
• Field service experience preferred, including travel.
• Ability to lift up to 23 kgs and work independently.

Responsibilities

• Perform preventive maintenance and repairs on printers.
• Deliver training on equipment use to customers.
• Manage service records and respond to service calls timely.

Skills

Troubleshooting

Customer Service

Technical Expertise

Education

Associate’s degree in Technical Field

Tools

Hand Tools

Computer Applications

Job description

About Us:
Coast To Coast Technical, ULC is a leading provider of technical services, specializing in product installation, preventive maintenance, and on-site repair. We support a variety of commercial technologies, including production and workgroup copiers and printers. As a fast-growing company, we are seeking full time Field Service Technicians with field service experience to join our team throughout the province of New Brunswick.

Position Overview:
As a Field Service Technician, you’ll be responsible for servicing and maintaining commercial and workgroup printers in business environments. This field-based role requires hands-on technical expertise, a proactive approach to service delivery, and a commitment to customer satisfaction.

Key Responsibilities:

• Perform preventive maintenance and repairs on workgroup office printers
  

• Troubleshoot equipment issues and follow standardized service procedures
  

• Install upgrades and modifications to optimize equipment performance
  

• Deliver informal on-site training to customers on basic equipment use
  

• Maintain accurate service records and manage minimal trunk stock parts inventory
  

• Provide timely responses to service calls
  

• Build and maintain strong relationships with customers within your assigned territory
  

  
  
  
  

Requirements

Job Requirements:

• Repair experience in workgroup and office printers
  

• Field service experience, including daily travel and occasional overnight stays
  

• Strong troubleshooting and diagnostic skills
  

• Proficient with hand tools and computer applications
  

• Excellent communication and customer service skills
  

• Ability to lift up to 23 kgs and work independently
  

• Valid driver's license with a clean driving record (Motor Vehicle Report required)
  

• Associate’s degree in a technical field or equivalent electro-mechanical training preferred
  

• A reliable vehicle is required for this position
  

  
  
  
  

Benefits

What We Offer:

• Competitive salary: $45,000–$60,000, based on experience
  

• Generous vehicle mileage reimbursement
  

• HSA Supplemental Plan
  

• Career advancement opportunities in a fast-growing organization
  

  
  
  

Equal Employment Opportunity Statement

At Coast To Coast we are committed to building a workforce that reflects the diversity of the communities we serve across Canada. We are an equal opportunity employer and encourage applications from individuals of all backgrounds, identities, and abilities.

We welcome and value the unique contributions of people regardless of race, national or ethnic origin, colour, religion, age, gender identity or expression, sexual orientation, marital or family status, disability, or any other protected ground under applicable human rights legislation.

By fostering a respectful, inclusive, and barrier-free workplace, we believe we can better serve our customers, support our teams, and thrive as an innovative and socially responsible company.