Field Service Technician (Production) - Mississauga, ON

Xerox AG; Toronto; On-site; CAD 34,000 - 70,000; Full time

Job summary

A leading technology services company in Mississauga is seeking a Field Service Technician to manage and resolve customer service issues efficiently. The ideal candidate should have strong electromechanical experience and excellent time management skills. Responsibilities include maintaining large-scale production equipment and ensuring customer satisfaction through exceptional service delivery. This position offers substantial growth opportunities and a supportive company culture.

Benefits

Full medical/dental/vision benefits

Paid time off and personal days

401k matching

Qualifications

• Experience troubleshooting electrical circuits using a multimeter.
• Ability to read and comprehend electrical schematics.
• Valid driver's license and appropriate insurance coverage.

Responsibilities

• Manage call resolution issues to optimize customer satisfaction.
• Perform maintenance on production equipment.
• Provide assistance to team members regarding repair best practices.

Skills

Electromechanical experience

Time management

Customer service orientation

Tools

Multimeter

Remote resolution software

Job description

Field Service Technician (Production) - Mississauga, ON

General Information

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City

Mississauga, Toronto

State/Province

Ontario

Country

Canada

Department

TECHNICALSERVICEENGINEERING

Date

Wednesday, June 4, 2025

Working time

Full-time

Ref#

20035922

Job Level

Individual Contributor

Job Type

Experienced

Job Field

TECHNICALSERVICEENGINEERING

Seniority Level

Entry Level

Currency

CAD - Canada - CA

Annual Base Salary Minimum

34,980

Annual Base Salary Maximum

69,960

The salary range above represents the low and high end in the local currency of Xerox’s salary range for this position and is reflected in an annualized amount. Actual salaries will vary based on factors including, but not limited to, geographic location, market competition, and/or the successful applicant’s education, experience, knowledge, skills, and abilities. The range listed is just one component of Xerox’s total compensation package for employees. Employees are also afforded a comprehensive suite of benefits, that include medical, dental, life insurance, an Employee Assistance Program (EAP), Paid Time Off, holidays, disability, and retirement benefits, please visit Xerox Careers (https://www.xerox.com/en-us/jobs) . If you are not reviewing this job posting on our Xerox Careers page, we cannot guarantee the validity of this posting. For a list of our current openings, please visit Xerox Job Search (https://xerox.avature.net/en_US/careers) .

Hourly: Hourly rates for this position can be shared with you per your location, this rate will fall within the posted range.

Description & Requirements

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About Xerox Holdings Corporation

For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today’s global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work. Learn more about us at www.xerox.com .

We're an industry leader that's rapidly growing our Technical Services division and have an immediate need for professional Production Service Technicians to delight our customers.

Primary Responsibilities :

• Offer outstanding service to our clients. Manage call resolve issues in accordance with customers SLA agreement to manage customer relations and optimize customer satisfaction.

• Leverage senior level experience and specialized training in electromechanical equipment and advanced troubleshooting to perform repairs and maintenance on large scale production equipment.

• Perform full range of maintenance on assigned products; including technical diagnostics, software loads, installation, removal, retrofit and utilization of remote resolution software.

• Take responsibility for customer satisfaction by serving as the primary customer contact and providing all maintenance, production, and supply inventories of assigned equipment.

• Provide assistance and guidance to other team members regarding policies, procedures and overall equipment repair best practices.

Skills and Qualifications :

• Senior Electro-mechanical experienceincluding using a multi-meter to troubleshoot electrical circuits, and the ability to read and comprehend electrical schematics to properly troubleshoot systems. This could include past roles with electro-mechanical experience, HVAC/Cable Internet technician, Electrician, Automotive Mechanic, Repair, or Military or Veteran.

• Superior time management skills and Reliability . Our customers are counting on you. If you're a "10 minutes early is on time, and on time is late" person, we want to talk about your career goals! We value dependable employees who are eager to meet deadlines.

• Valid driver's license, appropriate insurance coverage. A Motor Vehicle Record (MVR) is included in our technician background check.

• This is an extremely active position that requires the ability to lift 50 pounds, walking, standing, squatting, bending, and driving for over 50% of the workday . Safety is our top priority especially around electrical components.

• Useful certifications for this role.

Here’s what success looks like in the first 60 days:

• You have successfully navigated through our new hire training and completed the technical training courses which have set you up for success in the following categories:

• Comprehensive understanding of our company and customer service culture.

• Clear expectations in reference to call load, territory alignment and client satisfaction.

• Thorough knowledge base of the equipment and inventory needs to support your territory.

• Actively and correctly completing service calls independently.

Additional Benefits:

• Substantial growth opportunities for future career development within a supportive and collaborative company culture.

• Full medical/dental/vision, wellness credits, and a company contribution to a Health.

• Savings Account and 401k matching.

• Paid time off, plus holidays and personal days.

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Xerox is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. Learn more atwww.xerox.comand explore our commitment to diversity and inclusion: https://www.xerox.com/en-us/jobs/diversityPeople with disabilities who need a reasonable accommodation to apply or compete for employment with Xerox may request such accommodation(s) by sending an e-mail to [e-mail]. Be sure to include your name, the job you are interested in, and the accommodation you are seeking.