Field Service Technician - Product Inspection / Industrial

Mettler Toledo; Toronto; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading company in precision measurement seeks a Field Service Technician in Ontario. The role involves troubleshooting, repairing, and maintaining equipment while ensuring customer satisfaction. Candidates must possess a technical diploma, problem-solving skills, and a valid Driver's License. Comprehensive benefits, including medical coverage, are offered after 30 days of employment.

Benefits

Medical, dental, prescription drug, and vision care coverage

Paid time off

Short- and long-term disability benefits

Employee Assistance Program

Domestic partner benefits

Qualifications

• Experience in a technical support role is required.
• Ability to lift equipment up to 20 Kg.
• Must possess a valid Driver's License.

Responsibilities

• Troubleshoot and repair Mettler Toledo products.
• Perform installations and preventative maintenance.
• Resolve customer service issues and complaints.

Skills

Technical troubleshooting

Technical installation

Customer service

Problem resolution

Education

2-year college diploma in Engineering / Electronics / Instrumentation Technology or Computer Science

Job description

As a Field Service Technician you will troubleshoot and repair industry related products, perform calibrations and preventative maintenance duties, resolve first line customer service issues and accurately complete service reports in the city of Mississauga and surrounding areas. You could also lead efforts to modernize, upgrade and convert customer existing equipment.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Troubleshoot and repair all Mettler Toledo products within the Business Group
• Perform system and equipment installations, calibrations and preventative maintenance duties as required
• Ensure customer uptime requirements are met and that PM work at assigned accounts are completed on time
• Complete system configuration and testing prior to delivery
• Provide technical solutions consultant and application support to the customer and the sales force
• Responsible for resolving first line customer complaints and invoicing problems
• Ensure vehicle service and maintenance requirements are met
• All other duties as assigned

What You Need to Succeed

• Minimum 2-year college diploma in Engineering / Electronics / Instrumentation Technology and / or Computer Science and experience in a technical support role, technical troubleshooting or technical installation in the industrial electronics technology marketplace is required.
• The ability to lift, transport and place test weights and equipment of up to 20 Kg (testing of equipment may require movement of up to 300Kg in 20 Kg increments).
• Must possess a valid Driver's License
• Willing to work overtime
• Ability to travel within Canada and the U.S.
• Must be legally entitled to work in Canada

Our Offer to You

• Medical, dental, prescription drug, and vision care coverage through Claimsecure, effective the first day of the month after 30 days of employment
• And, all the usual such as paid time off, short- and long-term disability, basic life insurance, business travel insurance, Employee Assistance Program, and domestic partner benefits
• Global market strength and worldwide leadership in weighing
• A brand name that is identified worldwide with precision, quality, and innovation
• Thousands of patents, design and innovation awards
• A commitment to extraordinary service on our state-of-the-art equipment

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Field Service Technician • Service Operations, Ontario, Toronto