Field Service Technician - Ottawa, ON (Bilingual English & French Speaker)

Xerox; Ottawa; On-site; CAD 55,000 - 75,000; Full time

Benefits offered by this job

Medical, dental and vision benefits

Wellness credits

Health Savings Account contribution

Paid time off and holidays

Job summary

Xerox is seeking a bilingual Field Service Technician in Ottawa, Ontario. In this customer-facing role you will troubleshoot, maintain, and repair customer equipment using electromechanical knowledge, with fluency in English and French required and eligibility to travel to the United States for technical training.

The role offers structured training, opportunities for career development, and a benefits package including medical, dental, and vision, wellness credits, and a company Health Savings

Qualifications

• Fluent English and French required for written and verbal communication.
• Electromechanical troubleshooting experience with multimeter and reading schematics.
• Strong customer service, problem-solving, time management and organizational skills.
• Ability to lift up to 50 pounds and perform field activities.
• Willingness to travel to the U.S. for required training.

Responsibilities

• Diagnose, troubleshoot, maintain, and repair customer equipment using electrical and mechanical knowledge.
• Deliver responsive and professional service while maintaining equipment availability.
• Use diagnostic tools, including a multimeter, and interpret electrical schematics to identify and resolve issues.
• Manage service calls and territory responsibilities while meeting productivity, response time, quality, and cost expectations.
• Work independently in the field with strong communication and customer service standards.

Skills

Bilingual English-French

Electromechanical troubleshooting

Customer service

Problem solving

Time management

Organizational skills

Tools

Multimeter

Job description

About Xerox Holdings Corporation

For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today’s global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work. Learn more about us at www.xerox.com.

About Xerox Holdings Corporation

For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today’s global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work. Learn more about us at www.xerox.com.

Overview:

Join Xerox as a Bilingual Field Service Technician and become part of our growing Technical Services organization. In this customer-facing role, you will use your electromechanical expertise to troubleshoot, maintain, and repair customer equipment while helping maximize device availability and performance. Fluency in both English and French is required, along with eligibility to travel to the United States for technical training.

Why Join This Team:

• Receive technical training from certified instructors through instructor-led, online, and in-house learning
• Build your expertise in electromechanical troubleshooting, diagnostics, and equipment repair
• Access career development opportunities within a supportive and collaborative organization
• Receive medical, dental, and vision benefits, wellness credits, and a company contribution to a Health Savings Account
• Receive paid time off, holidays, and personal days

What You Will Do:

• Diagnose, troubleshoot, maintain, and repair customer equipment using electrical and mechanical knowledge
• Deliver responsive and professional service while helping customers maintain equipment availability
• Use diagnostic tools, including a multimeter, and interpret electrical schematics to identify and resolve equipment issues
• Manage assigned service calls and territory responsibilities while meeting established productivity, response time, quality, and cost expectations
• Work independently in the field while maintaining strong communication and customer service standards

What You Need to Succeed:

• Fluency in both English and French, with the ability to communicate effectively verbally and in writing
• Electromechanical troubleshooting experience, including experience using a multimeter and interpreting electrical schematics
• Strong customer service, problem-solving, time management, and organizational skills
• Ability to lift up to 50 pounds and regularly walk, stand, squat, bend, and drive for more than 50 percent of the workday
• Ability to meet the stated U.S. travel documentation requirements for required training

How We Set You Up for Success:

• Structured new-hire and technical training designed to prepare you for independent field service work
• Training on equipment, troubleshooting procedures, inventory requirements, and customer service expectations
• Clear expectations regarding service call volume, territory responsibilities, and customer satisfaction
• Hands-on preparation to independently and accurately complete service calls
• Continued opportunities to expand your technical knowledge and develop your career within Xerox