Field Service Technician - Ottawa

Armstrong Monitoring Corporation; Ottawa; On-site; CAD 55,000 - 70,000; Full time

Job summary

A leading monitoring solutions company in Ottawa is seeking a Field Service Technician. This role involves maintaining gas detection instrumentation, conducting repairs, and verifying control systems. Strong communication skills and an Electronic Technician Diploma are required. The position necessitates travel for servicing customers domestically and internationally. Join a positive team environment focused on quality and customer service.

Qualifications

• Previous on-the-job training related to troubleshooting or repair background.
• Supply of a suitable personal vehicle for travel on a day-to-day basis.
• Ability to secure Government security clearance requirements.

Responsibilities

• Maintain field gas detection instrumentation.
• Calibration and repair of sensors and transmitters.
• Verification of control systems.
• Provide technical phone support.
• Flexibility to respond to emergency service calls.

Skills

Strong communication skills

Troubleshooting capabilities

Self-motivated

Independent thinker

Ability to present well to customers

Education

Electronic Technician Diploma

Tools

Calibration tools

Job description

We are seeking an energetic Field Service Technician who is passionate about customer service, quality, and keen to learn and contribute in a positive, high-performing team environment. Candidates need to be able to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to projects. The ability to identify complex problems and review related information to develop and evaluate options and implements solutions. Candidates must also have the ability to conduct tests and inspections of products, services and or processes to evaluate quality and performance. A requirement for this position is the ability to travel and service international customers.

Position Summary :

• Location of work – servicing customers onsite in Ottawa / Gatineau, the surrounding area and internationally.
• You will be responsible for maintaining field gas detection instrumentation of all makes and models in a wide variety of environments (e.g. parking garages, manufacturing plants, research labs, etc.).
• While most of your work will be independently performed after a suitable training period, you will be collaborating with the other technicians on our team of Field Technicians and support staff as well as our equipment sales team to deliver the best possible solution for our clients.

Essential Job Duties and Responsibilities :

Ability to travel and service international customers

Calibration and repair of sensor / transmitters, and other electronic devices

Verification of control systems (Ventilation, Building Automation Systems)

Maintain and submit accurate electronic records

Warranty evaluation and documentation

Inventory control

Seek and identify opportunities for equipment upgrades to deliver increased safety or energy conservation

Seek and solicit new revenue opportunities for the company

Technical phone support

Ability to work on ladders and lifts

Ability to work in confined space

Deliver equipment performance feedback

Flexibility to respond to emergency service calls – typically once or twice a year outside of regular hours

Experience :

Previous on the job training related to troubleshooting or repair background

Supply of suitable personal vehicle for travel on a day to day basis

Required Skills :

Strong communication verbal and written skills, trouble shooting capabilities, self motivated, independent thinker, presents well to customers.

Ability to secure Government security clearance requirements. Valid Passport and OHIP coverage. Proof of vaccinations.

Education :

Electronic Technician Diploma or better

Certification / Licensing :

G Drivers License required and current drivers abstract required

Working conditions :

Candidates are requested to advise of any employment accommodation requirements on their CV. As noted above, we value and believe in diversity and are keen to help people be successful.

Minimum 40.0 working hours per week – may require extra hours during month end and quarterly reporting periods.

AMC complies with and continuously endeavors to exceed statutory requirements, regulations and approved codes of practice to ensure a safe and healthy working environment.

LIMITATIONS AND DISCLAIMER

The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position.

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instructions and to perform other job-related duties requested by their manager.

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