Field Service Technician - Multi Function Printers

Ricoh Canada Inc.; Toronto; On-site; CAD 100,000 - 125,000; Full time

Job description

Field Service Technician - Multi Function Printers

Join Ricoh Canada Inc. as a Field Service Technician - Multi Function Printers.

Responsibilities:

• Service and repair a variety of office equipment, primarily Multi-Function Printers, at customer locations within a designated geographic area.
• Perform diagnostics, installation, removal, and retrofits on complex low-volume multi-functional devices, and mid-volume devices as needed.
• Manage territory, inventory, and customer relationships effectively.
• Achieve productivity targets based on workload and experience.
• Complete technical training on new equipment.
• Maintain accurate parts inventory and adhere to backup plans.
• Complete administrative tasks promptly and accurately.
• Interact professionally with customers to assess service needs and ensure high customer satisfaction.
• Perform troubleshooting, repairs, or component replacements on B&W, color, and multifunctional devices.

Qualifications:

• Post-secondary education in a technical field.
• At least 3 years of related experience, including 2 years as an Associate Service Technician.

Knowledge, Skills, and Abilities:

• Strong knowledge of electro-mechanical devices and electronics.
• Excellent communication and customer service skills.
• Ability to read technical manuals and documentation.
• Mechanical aptitude and a proactive approach to learning.
• Ability to work independently and as part of a team.
• Attention to detail, good visual assessment skills, and dexterity for electronic and mechanical work.
• Physical ability to access equipment in various locations and lift objects up to 50 pounds.

Other Requirements:

• Valid driver’s license and appropriate auto insurance.
• Willingness to travel extensively by car and possibly by foot.
• Availability for shift work, overtime, standby, and on-call duties.
• Physical capability to move equipment and tools weighing up to 50 pounds.

Note: This job posting is active and not expired.