Field Service Technician - Laboratory

Mettler-Toledo International, Inc; Calgary; On-site; CAD 50,000 - 80,000; Full time

Job summary

An established industry player is seeking a dedicated Field Service Technician to join their team. In this role, you will be responsible for the installation, calibration, and maintenance of high-precision laboratory equipment, ensuring customer satisfaction and equipment reliability. This position offers the opportunity to work with cutting-edge technology in a supportive environment that values innovation and quality. If you are passionate about technical solutions and enjoy working in a dynamic field, this is the perfect opportunity to advance your career while making a significant impact in the industry.

Benefits

Medical coverage

Dental coverage

Vision care coverage

Paid time off

Short- and long-term disability

Employee Assistance Program

Qualifications

• Minimum 2-year college diploma in relevant technical fields.
• Experience in technical support or troubleshooting required.

Responsibilities

• Perform installations, calibration, and preventative maintenance on laboratory equipment.
• Troubleshoot and repair Mettler Toledo products within the Business Group.

Skills

Technical Support

Troubleshooting

Installation

Customer Service

Education

2-year college diploma in Engineering/Electronics/Instrumentation Technology

Computer Science

Tools

Laboratory Equipment

Calibration Tools

Job description

METTLER TOLEDO is a global leader in precision instruments and services. We are renowned for innovation and quality across laboratory, process analytics, industrial, product inspection, and retailing applications. Our sales and service network is one of the most extensive in the industry. Our products are sold in more than 140 countries, and we have a direct presence in approximately 40 countries. For more information, please visit www.mt.com.

Our Opening and Your Responsibilities:
Mettler Toledo is seeking to hire a Field Service Technician to cover Edmonton and surrounding region. As a Field Service technician, you will be responsible for performing installations, calibration, and preventative maintenance (PM) on laboratory equipment. This equipment will include weighing devices as well as other equipment as per business needs in the applicable service territory.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

1. Troubleshoot and repair all Mettler Toledo products within the Business Group.
2. Perform system and equipment installations, calibrations, and preventative maintenance duties as required.
3. Ensure customer uptime requirements are met and that PM work at assigned accounts are completed on time.
4. Complete system configuration and testing prior to delivery.
5. Provide technical solutions consulting and application support to the customer and the sales force.
6. Responsible for resolving first line customer complaints and invoicing problems.
7. Ensure vehicle service and maintenance requirements are met.
8. All other duties as assigned.

What You Need to Succeed:

1. Minimum 2-year college diploma in Engineering/Electronics/Instrumentation Technology and/or Computer Science and experience in a technical support role, technical troubleshooting, or technical installation in the industrial electronics technology marketplace is required.
2. The ability to lift, transport, and place test weights and equipment of up to 20 Kg.
3. Must possess a valid Driver's License.
4. Willing to work overtime.
5. Ability to travel within Canada and the U.S.
6. Must be legally entitled to work in Canada.

Our Offer to You:

1. Medical, dental, prescription drug, and vision care coverage through Claimsecure, effective the first day of the month after 30 days of employment.
2. And, all the usual such as paid time off, short- and long-term disability, basic life insurance, business travel insurance, Employee Assistance Program, and domestic partner benefits.
3. Global market strength and worldwide leadership in weighing.
4. A brand name that is identified worldwide with precision, quality, and innovation.
5. Thousands of patents, design, and innovation awards.
6. A commitment to extraordinary service on our state-of-the-art equipment.

Equal Opportunity Employment:
We are an equal opportunity employer and value diversity at our company. We give consideration for employment without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity, genetic information, protected veteran status, or any other protected classification.